Suite, Beach View, Beachfront | Beach/ocean view
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Reviews of The Palmy Resort Phu Quoc & Spa

4 out of 5
The Palmy Resort Phu Quoc & Spa
Hamlet Cua Lap, Duong To, Phu Quoc, Kien Giang

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 129 reviews" "
Rating 8 - Good. 55 out of 129 reviews" "
Rating 6 - Okay. 19 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 4 out of 129 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Carolyn

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location, service needs attention
e paid extra for a sea view room but were put in a room looking directly from not a water tower. The location is excellent right on the beach with an amazing pool view. Breakfast is average as is the service of the rooms and one of the days our room was not done at all. Probably a worldwide 3 star hotel but a wonderful position.
Pool
View from room
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

PUI YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably price with everything
The room is big and clean, bathroom also is big with nice equipment. The swimming pool with the sea view is amazing! Spa service so comfortable and relax! I think the restaurant need to improve, breakfast buffet just have a little of hot dishes.
Stayed 1 night in Nov 2019

6/10 Okay

DT, Belleville, IL

Travelled with family
Liked: Staff & service
I liked most about their private beach and the swimming pool. They were very clean. Breakfast buffet was another plus point. I just didn’t like the room. It wasn’t clean or nice as it showed in the pictures. The location was great though. It was close to every where, and we used cabs as our transportation (I used MaiLinh app, it’s just like Uber app here.) Overall, I will book a different hotel to stay and pay extra if I have to if I ever come back to Phu Quoc again.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Ms.Ly on 30 Jun 2019
Dear Sir or Madam Many thanks for your choosing our hotel for your vacation and many thanks for your feedback. Have a nice life

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Ms.Ly on 30 Jun 2019
Dear Sir or Madam Many thanks for your choosing our hotel for your vacation and many thanks for your feedback. Have a nice life

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Ms. Ly Ly on 9 Apr 2019
Dear Sir/Madam Many thank for your choosing our hotel for your vacation and many thank for your feedback. Have a nice day

6/10 Okay

S.Patel, New Jersey

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property at all. Very bad service. Manager doesn't know what she was doing or cared about her guest. The rooms are not good from the pictures. Low class and not worth the money. The pool area is decent otherwise i would not come back or recommend to my friends/family
Stayed 3 nights in Sep 2018
Response from Ms. Ly Ly Nguyen on 19 Mar 2019
Dear Sir/Madam Thanks for your choosing our hotel for your vacation and many thank for your feedback . We will report manager and we will fix it

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beachfront breakfast area and pool was good.
Stayed 3 nights in Mar 2019
Response from Ms. Ly Ly Nguyen on 19 Mar 2019
Dear Sir/Madam Thanks for your choosing our hotel for your vacation and many thank for your feedback . Have a nice day

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast was fine dinner expensive compared to outside restaurants
Stayed 6 nights in Feb 2019
Response from Ms. Ly Ly Nguyen on 9 Mar 2019
Dear Sir/Madam Many thank for your choosing our hotel for your vacation and many thank for your feedback. Have a nice day

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Ms. Ly Ly Nguyen on 6 Apr 2019
Dear Sir/Madam Many thank for your choosing our hotel for your vacation and many thank for your feedback. Have a nice day & enjoy your life be happy

4/10 Poor

DT, Norman, OK

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, the reception area is nice. But overall the hotel has very poor maintenance. The bathroom has broken tiles, lots of mold on the shower curtain, and no ventilation. Rooms have ants & such a thin wall you could hear every sound people were making in the next room. The hotel restaurant and the infinity pool is right next to the beach but below its floor is stinky sewage. So we had breakfast with sewage smell coming up from below. Pools are dirty. And on top of that, there are lots of constructions in the alley.
Stayed 3 nights in Feb 2019
Response from Ms. Ly Ly Nguyen on 2 Mar 2019
Many thank for your choosing our hotel for your vacation and many thank for your feedback. We will check again and fix it Have a nice day

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was far better than reviews on Tripadvisor. Lovely spacious rooms and balcony overlooking the sea. Dramatic sunsets. Beautiful pools. And sunbeds towels were not a problem at 8am. Fab breakfast. Okay cupboard door to fridge was faulty and showe trays are too shallow, but it wasn’t the end of the world. There are far more pluses than minuses. I do think a daily power wash around public areas wouldn’t go amiss, instead of sweeping up sand around public areas, but got a feeling that tiles might not be able to sustain the pressure. Anyway not my problem. It would Be beneficial of management to defend itself.regarding review as they don’t respond to any positives or negatives. We had a great time there even though I think we were the only Brits there. Wouldn’t have wanted to have paid more than we did. It was a fair price and quite honestly, if not nit picking, we had a lovely time. Happy hour is ideal 4.39-6.30 to watch the most amazing sunset. Guest from other nations were not a problem. Bigger picture overall we had a lovely stay and lovely staff. Yes I would recommend value for money. It is not Europe and this is a luxury hotel for a new country trying to catch up with the West and such like, but that makes it more interesting. So take the snob factor out and enjoy it for what it is and please manager respond to your reviews.
Stayed 9 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 17 Feb 2019
Dear Sir/Madam Many thank for your choosing our hotel for your vacation and many thank for your feedback. We will check and fix it Have a nice day

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
I liked the pools & the food,the free breakfast was very good,location was very good ,very close to the beach Hotel was close to the airport
Stayed 20 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 14 Feb 2019
Dear Sir/Madam, Many thank for yor choosing our hotel for your vacation and thank you for your feedback. Have a nice day

10/10 Excellent

H.S, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beachfront pool near the beach is the extra marks and the view is superb. Friendly staff and attend to request quickly. The only con is wish they can maintain their cleanliness as there is flies on the bathroom ceiling and all died on next morning which fall onto the hand basin. Probably the problem only happen on the beachfront room. Overall is nice experience staying on this hotel.
Stayed 2 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 6 Apr 2019
Dear Sir/Madam Many thank for your choosing our hotel for your vacation and many thank for your feedback. Have a nice day & enjoy your life be happy

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed most of our time at The Palmy. We did book a sea view room through Expedia howevere we arrived and tehre was no sea view just a garden view. When we talked to staff they said they recieved a voucher for a deluxe room nothing about sea view from Expedia. Breakfast is ok. Pool at beach gets busy early and there is still construction in the area and at the hotel.
Stayed 3 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 26 Jan 2019
Dear Sir/Madam Thanks for your choosing our hotel for your vacation. We offer room type as information received from Expedia, Thanks for your feedback, we will check information again.

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 14 Jan 2019
Thank for your staying with us and thank for your feedback.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 15 Jan 2019
Thank for your satying with us and many thank for your feedback. Have a nice day

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
There is no hot shower in the evening and the room is quite sandy when we move in.
Stayed 2 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 12 Jan 2019
Dear Sir/Madam, Sorry so sorry. We will fixt it right away.Plaese contact withn us as soon as possible. Have a nice day

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room. Mostly Russians at the hotel. Ocean very nice to swim -- but no beach. You walk down stone stairs from the swimming pool directly into the ocean. Food here was below average. Would recommend eating elsewhere. We were denied a drink at the bar at 9:45 because the restaurant closed at 10:00. Overall, very comfortable room with good value for the money.
Stayed 3 nights in Jan 2019
Response from Ms. Ly Ly Nguyen on 12 Jan 2019
Thank for your staying with us and thank for your feedback. We will check and fix it Have a nice day

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of building work in and around hotel
Stayed 3 nights in Dec 2018
Response from Ms. Ly Ly Nguyen on 27 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mat

Liked: Staff & service, property conditions & facilities, room comfort
We were very happy with our hotel. The staff were very friendly and helpful. Mr Ben gave us good advice on what to see on the island. Only detractors are that noise from next door travels through the walls easily so we had disturbed sleep on quite a few mornings. Also a fresh towel wasn't so fresh and had a soil mark on it which was unpleasant.
Stayed 12 nights in Dec 2018
Response from Ms. Ly Ly Nguyen on 25 Dec 2018
Thanks for staying with us. we appreciate your feedback

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Palmy
We had a very nice stay at the Palmy. The room was excellent, the bed very comfortable, and the service very good. The breakfast buffet was excellent, but I recommend eating lunch and dinner elsewhere, as the restaurant food is overpriced and a bit disappointing. The pools and pool areas are very clean, but were quite crowded during our stay. The beach areas were small and there was a lot of trash around. The surrounding area is not great. There is a lot of trash everywhere, and construction sites surround the property. The area is clearly developing, and I imagine will be more built up in years to come. It is close to lots of other restaurants and the city of Duong Dong.
Stayed 3 nights in Dec 2018
Response from Ms. Ly Ly Nguyen on 20 Dec 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Almost no beach and small swimming pool
Room, breakfast are so good. But swimming pool is so small with small numbers of chairs. Beach is too small, about 0-3m sands from wave.
Stayed 2 nights in Nov 2018
Response from Ms. Ly Ly Nguyen on 13 Dec 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Really nice resort but when checking in it seemed there were too many “cooks in the kitchen” to do the same job and that felt weird.. there were not enough towels at the pool and the bathroom was not very clean. The staff is really nice though but I think I would not come back - definitely worth to check something cheaper as everyone has access to the beach
Stayed 2 nights in Oct 2018
Response from Ms. Ly Ly Nguyen on 3 Dec 2018
Dear Sir/Madam Thank for your feedback. We will try to improve and further improve the quality of service. Next time, if you visit Phu Quoc island, we hope you will come in our hotel and we will discount for you

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The Palmy has intentionally misleading advertising on Expedia. Our stay was very disappointing. The first room we checked into had a non functionang phone and air conditioner. After requesting a new room, we were put into a lower grade room with a non flushing toilet, another non working phone, a badly functioning WiFi, an improperly intalled shower, and an AC that broke down by thr 2nd night. With no overnight maintenance, we had to sweat and suffer all night. I also had to show the daytime maintenace how to fix the toilet, and I am no expert. As regarding the "spa", there is no spa onsite. The Palmy advertises the "Thaan Spa", the 55th top rated by Conde Nast, as being onsite but it is really miles away. The Palmy has a few massage tables in the basement. That is all. It is no spa. The Palmy advertises a Cocktail Bar. They in fact have a sparsely supplied bar but I had to show the so called "bar tender" how to make a Bloody Mary and a Whisky and Coke. There is no poolside waiter service. Now the restaurant. The breakfast buffet had undercooked meats, a small selection of fruit and juices that ran out quickly and took a long time to be replenished, and I waited 10 minutes for clean juice glasses and coffee cups to be washed and replenished. The ownership of the Palmy needs to step up and spend some money to professionalize everything about this resort.
Stayed 4 nights in Nov 2018
Response from Ms. Ly Ly Nguyen on 3 Dec 2018
Dear Sir/Madam Thank for your feedback. We will try to improve and further improve the quality of service. Next time, if you visit Phu Quoc island, we hope you will come in our hotel and we will discount for you

8/10 Good

Chan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front office staff very helpful. Free pick up and send off to airport was an added bonus
Stayed 3 nights in Nov 2018
Response from Ly Ly Nguyen on 12 Nov 2018
Dear Sir/Madam, Thank for your feedback. We will try to hader to bring comfort our guest. Next time, if you or your friends visit Phu Quoc island, we hope you or your friends come in our hotel. Thank you so much

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2018
Response from Ms. Ly Ly Nguyen on 8 Nov 2018
Thank for your feedback. We will harder to bring to comfort to our customer. Next time, if you come back Phu Quoc island, we hope you come back our hotel. Good luck

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Fab hotel, lovely pool, food and rooms! Very attentive staff, mr Ben offered lots of helpful hints and tips. Would definitely stay again.
Stayed 5 nights in Oct 2018
Response from Ms. Ly Ly Nguyen on 8 Nov 2018
Thank for your feedback. Mr Ben very good, so nice and we will harder to bring to comfort to our customer. Next time, if you come back Phu Quoc island, we hope you come back our hotel. Good luck

10/10 Excellent

Kevin, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, the pool is amazing, very friendly staff, good food
Stayed 3 nights in Oct 2018
Response from Ms. Ly Ly Nguyen on 9 Nov 2018
Thank for your feedback. We will try to hader to bring comfort. Next time, If you visit Phu Quoc Island, we hope you'll come back our hotel. Thank you

10/10 Excellent

Andrea, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff Is excellent, especially Mr. ocean! The hotel is still under construction but the staff make every effort to ensure your stay is perfect. The gym was not available but they paid for my taxi to the local gym and for my entry fee. The pool is lovely, the pizza is great as is the buffet breakfast. They still have a lot of things they need to work out, such as service at the bar by the pool (there was no bartender so I made my own drink! But I was very happy to do so and the staff enjoyed it). This place will be great in a few months from now. I will definitely go back!
Stayed 2 nights in Jul 2018

8/10 Good

Hannah

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
This was an amazing relaxing place.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
This hotel is brand-new and not entirely finished, so there is some construction work still happening. however we stayed in one of the beachside villas which was perfect. The pool area is beautiful and directly on the beach. the staff are wonderful and the restaurant is great too. will definitely be back!
Stayed 10 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended place, quiet, nice + located on beach
Booked for a room, and as it was our honeymoon trip were upgraded to the beachfront room... amazing view and great start! The room is big and clean, but no walls whatsoever between "bed" and toilets/shower, just a light curtain: very design, but not much privacy. Anyway, was great experience overall! The swimming pool is very beautiful and has a little jacuzzi area. Just go down the stairs and you are at the beach. Hotel not fully completed, as the beach-side is the first open, and two other buidings will open in the back. Very nice experience overall. Breakfast is a "a la carte" buffet, meaning you can order anything from the menu, but no buffet-display. Available scooters to rent from the hotel and at local prices.
Stayed 2 nights in Jan 2018

10/10 Excellent

Senad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2020

8/10 Good

JJJ, ホーチミン

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ごはんのメニューにゆで卵を入れて欲しい。
Stayed 2 nights in Mar 2020

8/10 Good

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel chaleureux
Beau resort mais l’environnement est malpropre et mauvaises odeurs, bon petit déjeuner et très belles piscines, grande chambre propre, situé sur petite plage à sable doré.
Stayed 5 nights in Mar 2020

8/10 Good

Julie

Stayed 8 nights in Feb 2020

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk oplevelse
Absolut et skøn resort. Poolområdet var lækkert og med den mest fantastiske udsigt. Personalet var venligt og serviceminded og vi blev behandlet så godt. Jeg ville klart anbefale dette sted
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Erittäin hyvätasoinen hotelli. Huoneet tarpeeksi isoja ja hienot suihkutilat. Siivouksen taso erinomainen ja äärettömän ystävällinen henkilökunta. Molemmat allasalueet upeita ja hotellin sijainti todella hyvä. Lisäksi hotellin palveluun kuuluva ilmainen lentokenttäkuljetus oli hyvä lisä jo muutenkin hyvään palveluun.
Stayed 13 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
空港から近く新しいホテルなので概ね満足だけど、蚊の対策が不十分で部屋の中にも大量の蚊が。あまり刺されなかったけど羽音で寝れませんでした。
Stayed 3 nights in Jan 2020

6/10 Okay

sophie

Liked: Cleanliness, staff & service, room comfort
Phu Quoc
Litt slitent hotell. Lokale personal fantastiske, hjelpsomme og hyggelige. Wii fii funker ikke i første etg. Og når vi snakker om første etg. Er ikke det et bra sted å bo hvis du ønsker ro. Dørpartiet er ikke isolert, så du får med deg alt som skjer i ganga enten du vil eller ei. Skrikende unger, og party folk. Skal du ha en solseng ved bassenget må du stå tidlig opp. De russiske gjesten er der før frokost kl06:30 og legger ut badehåndkledene sine for å komme tilbake utover dagen. Veldig irriterende. Øya er fantastisk, sjømaten er fantastisk, neste gang vil jeg bo nord på øya.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Ricky, osaka

Travelled with partner
朝食の味も品数もこの価格のホテルにしたら満足です。 まあ、スタッフのサービスに関してはフロントスタッフ以外に英語は通じないかも。 年末年始の時期に行きましたが朝夕プールや海で泳ぐのは寒いかも知れません。
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
宿泊すると後悔します
部屋は問題なかったが、レストランやレセプションの上のトイレが、使いたくないほどに（実際に嘔吐物などで使えない！！）に汚かった。 レストラン脇のビーチに通る道の脇もゴミだめだった！！
Stayed 2 nights in Dec 2019

8/10 Good

J, 香港

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
酒店洗澡地方嘅水彈出外面，但地面是雲石比較滑要小心。 另外參加了酒店的Spa，洒店的單張打着是Thann品牌，但係完全不是用那個品牌的產品，而技師也是外面來也不是專業人員，所以很失望。
Stayed 3 nights in Jan 2020