Hotel Ciutat Jardi

Property class: 4

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Reviews

8.6 out of 10
Excellent
Take advantage of 2 beach bars, a poolside bar and a terrace at Hotel Ciutat Jardi. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with designer shops on-site and a garden.

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Room options

View all photos for Twin Room

Room

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View

Beach/ocean view

Twin Room, Sea View

  • 269 sq ft
  • Sleeps 2
  • 2 Single Beds

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About the area

Located on the beach, Hotel Ciutat Jardi is in Es Coll d'en Rabassa neighbourhood and is connected to a shopping centre. Port of Palma de Mallorca and Puerto Portals Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Palma and El Arenal Beach. Looking to enjoy an event or a game while in town? See what's happening at Mallorca Son Moix Stadium or Circuito Mallorca. Visit our Palma de Mallorca travel guide
Map
Illa de Malta 14, Palma de Mallorca, 07007

What's nearby

  • Playa Ciudad Jardín
    6 min walk - 0.4 miles
  • Cala Gamba
    12 min walk - 0.7 miles
  • FAN Mallorca Shopping
    19 min walk - 1.0 mile
  • Passeig Born d'es Molinar
    4 min drive - 1.1 miles
  • Cala Portixol
    4 min drive - 1.3 miles

Getting around

  • Son Costa-Son Fortesa Station
    9 min drive
  • Es Caülls Station
    12 min drive
  • Palma de Mallorca (PMI)
    11 min drive

Restaurants

  • CDSCM Torre d'En Pau
    6 min walk
  • Es Bungalow
    3 min walk
  • Amopizza
    7 min walk
  • Don Caracol
    3 min walk
  • Cala Canta
    2 min walk

About this property

Hotel Ciutat Jardi

  • Upscale hotel near Playa de Palma
  • You can look forward to 2 beach bars, a poolside bar and a terrace at Hotel Ciutat Jardi. Treat yourself to a massage or other spa services. In addition to designer shops on-site and a garden, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • A seasonal outdoor pool, along with sunloungers
    • Bike hire, a round-trip airport shuttle (surcharge) and a front desk safe
    • Beach towels, multilingual staff and tour/ticket information
    • A lift, luggage storage and a 24-hour front desk
  • Room features
  • All guest rooms at Hotel Ciutat Jardi have perks, such as air conditioning, as well as amenities, such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Memory foam beds and down duvets
    • Bathrooms with Jetted bath and free toiletries
    • Flat-screen TVs with cable channels
    • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • 2 beach bars
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Designer stores
  • Library
  • Seasonal outdoor pool

Family friendly

  • Children's toys
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 689 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to September
Pool access available from 8:30 AM to 8:00 PM

Frequently asked questions

Does Hotel Ciutat Jardi have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:30 AM to 8:00 PM.

Is Hotel Ciutat Jardi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ciutat Jardi?

Limited spots are available. There is free parking nearby.

What time is check-in at Hotel Ciutat Jardi?

Check-in start time: 1:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ciutat Jardi?

Checkout is at 11 AM.

Does Hotel Ciutat Jardi provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Ciutat Jardi located?

Located in Es Coll d'en Rabassa, this beachfront hotel is connected to the convention centre and within a 15-minute walk of Playa Ciudad Jardín, Cala Gamba and Hospital Sant Joan de Déu Palma de Mallorca. Cala Portixol and FAN Mallorca Shopping are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ciutat Jardi Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 13 out of 28 reviews
Rating 8 - Good. 10 out of 28 reviews
Rating 6 - Okay. 3 out of 28 reviews
Rating 4 - Poor. 2 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic hotel. Very quaint with a great location right on the beach and promenade.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
To me was a great location, stone away from Palma Old town, and but at the same time quiet enough to enjoy a day relaxing in the beach which happens to be at the doorstep. Staff are friendly and very helpful. I'll be back for sure
Stayed 4 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real little gem of a hotel set in pretty grounds right next to the beach, near the airport and with easy access to Palma. What really made it special though was the friendliness and helpfulness of the staff. A big thank you to Tomas and the whole team for looking after us so well
Stayed 3 nights in Sep 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kan ikke anbefales - lever ikke op til 4 stjerne

Desværre en meget skuffende oplevelse. Hotellet er træt, alt for tilfældig indretning, personalet søde, men der manglede skarphed og proaktiv service. Morgenmad en underlig blanding. Kan desværre ikke anbefale dette sted. Billederne lever bestemt ikke op til virkeligheden. Som i slet ikke. For at nævne et par af billedernes urigtighed, er interiør og indretning i fx udeområdet og poolområdet på ingen måde det, vi mødte da vi kom frem. De fine duge på stole og borde, var der ikke. I stedet var det hårde jernstole med helt lige ryg, uden hynder, og jernborde med kakler. Det var meget lidt kønt og ikke rart at spise ved. Det er også restaurantens område til at spise middag i det fri. Jeg har et helt ufravigeligt krav til et hotel med pool og det er, at der er hynder på deres liggestole ved poolen. Det er der på billederne her på Hotels.com, men det var der ikke da vi mødte frem. I stedet var der nogle umulige og ukomfortable liggestole, som man ikke kunne ligge på maven på. Det var meget skuffende. Knappen til bruseren, skulle man selv stå og holde inde på, for at få vandet til at løbe. Hotellet er meget slidt og mangler en ordentligt gennemrenovering. Der var intet pænt at kigge på ved poolen og flere steder var afdækningen til poolområdet lappet med snor og hang trist og træt ned. Buskene blev ikke ordnet, hvorfor der dryssede visne blomster og blade ned på en ved poolen. Der var støv på hylderne i skabene, hul i lagener osv. Ferien var spildt her.
Stayed 4 nights in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Für ein verlängertes Wochenende optimal gelegen. Leider etwas sehr in die Jahre gekommen. Allerdings sehr sauber und das Personal war super nett.
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent accommodation

Everything was perfect
Stayed 3 nights in Aug 2020
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Publicidad engañosa.

En la reserva tenía una habitación con bañera de hidromasaje y una ducha separada y al llegar al hotel nos dieron una habitación solo con ducha,al decirlo en recepción nos la cambiaron por otra con bañera pero al final nos quedamos sin el hidromasaje.Creo que es una publicidad engañosa.El hotel es muy bonito pero hay que mirar que te dan.
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wouaaaaaaaaa

magnifique hôtel endroit reposant calme et a proximité de la plage
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Det var ett superhotell. Centralt till allt. God frukost och trevliga rum, utsmyckade med konst. Vi kände oss välkomnade!
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An historical charmer

The hotel is historical. It is located about 4 miles to the city center of Palm de Mallorca along a bike/walkway. The walk follows the Badia de Palma (the bay) on the left and private homes on the right. As you walk, you see the expansive bay in front of you and the immense port with cruise ships and many private yachts. A taxi to town cost about 20 Euros. Hotel is very close to the airport. The staff is friendly, professional and accommodating.
Stayed 2 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt läge! Nära stranden, flyget och staden!

Hotellet ligger på strandpromenaden. Inte alls långt från Palma Flygplats. Bekvämt avstånd även till Palmas gamla stad. Frukosten alldeles utsökt. Restaurangen håller hög klass och är prisvärd. WI-Fi är bra.
Stayed 4 nights in Oct 2018
Verified review

10/10 Excellent

Super charmerende og hyggeligt

Hyggeligt, familiært og perfekt med kun 20 værelser, meget roligt og tæt på vandet.
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy end to holiday at Ciutat Jardi

This was booked for our last night in Mallorca. We enquired about a late checkout room owing to an evening flight and received an upgrade to a seaview room all for €40. Miguel on reception was very obliging and we even forgave him waking us up at 4.30 am by mistake! The breakfast was adequate and the garden setting lovely. The hotel has lots of character and we would love to return soon.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Charming Palma Oasis

My friend and I stayed here for a couple nights - the experience was fantastic! Prime location right on the sea, excellent and attentive staff, good breakfast, great bar, and beautiful views. We were even able to rent bikes from the hotel for a very reasonable price-- highly recommend!
Stayed 2 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Excellent location literally next to the sea. A long walk into town straight along the beautiful promenade. Plenty of coffee stops along the way. Or take the number 15 bus, very easy. Staff are excellent, very helpful.
Stayed 3 nights in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Hyvää ja mukava henkilökunta

Kaikki oli Kyllä hyvin,asuin varmasti samassa hotellissa jos me ollan sielä päin käymässä.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Historic hotel close to the water and airport

Stayed here our last night.... love the history, had a great room, bit far from town.... but nice and close to the airport, and great for a morning beach walk!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyvä sijainti, rauhallinen, lähellä Palmaa.

Todella miellyttävä pieni hotelli, henkilökunnan palvelualttius hyvä, palvelu toimii.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trivsamt litet hotell.

Återigen en fin vistelse på Hotel Ciutat Jardi. Vänlig och serviceinriktad personal. Allmänt god trivsel.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fina anor

Som vanligt en ypperlig service på ett familjärt hotell.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

MALA RELACION CALIDAD PRECIO

TUVE QUE HACER UNA RESERVA ULTIMA HORA PARA PALMA DE MALLORCA. LO UNICO DISPONIBLE ERA ESTE HOTEL. CARO, SERVICIO E INSTALACIONES DE UN TRES ESTRELLAS. COMO VENTAJA ES QUE ESTA ENFRENTE DE LA PLAYA.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Stayed 2 nights in Nov 2018