2/5 Poor
Kho Guek
4 Jun 2022
Terrible service. I queued up for 30 min to check in. This took me till 1.50 pm, and then was told to come back at 2 pm to collect my key. I complied and at 2 pm tried to reach the counter staff but they were busy doing check in for other people. So by the time I got my key it was 2.20 pm - one hour after I arrived!! This was because the staff took a very long time for each guest - they kept going into their office and out at the reception, back and forth for each customer. The same staff who attended each check in also in between attended to guests who were checking out. Ridiculous!
Stayed 1 night in May 2022