Food and drink

Reviews of Hotel del Centro

3 out of 5
Hotel del Centro
Via Roma 72, Palermo, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 156 out of 611 reviews" "
Rating 8 - Good. 297 out of 611 reviews" "
Rating 6 - Okay. 113 out of 611 reviews" "
Rating 4 - Poor. 36 out of 611 reviews" "
Rating 2 - Terrible. 9 out of 611 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander, SAN FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and super clean. 8-10 min to train and bus station. Across the street from market. The rooms are older and there are a few steps as older blogs but there is an elevator to second floor after nice lobby with 5 steps. Staff 24 hr. Marco and Salvatore front desk welcoming and helpful. They opened microwave for us to warm snack. There is bkfst 7:40-20:40a that looks good but our schedule didn't match. Easy walk to the Mercado foods and to Quattro canti and Massimo opera. Went to every place trapani and Cefalù and Montreale and museums as so close to station. They held bag while we went to Taormina and returned to stay more night. The only misfit is that bus Roma has a homeless lady but maybe that will change. It is safe and parallel to marqueda so one can walk around
Stayed 8 nights in Feb 2024

4/10 Poor

Katia

Stayed 4 nights in Dec 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient. The staff was very courteous and helped me to access my email which had had an overseas hold on it. The hotel was in walking distance of the train station and had several city bus routes serve the place. The dining was good. I explored the light rail system. Overall, very good!
Stayed 2 nights in Dec 2023

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, staff & service
At the outset, yes, I would stay here again. On the plus side, it’s conveniently located close to the station and a short walk from much else. The staff was very nice and someone is at the desk 24x7. One the downside, the hotel’s one-time grandure is history and there’s nothing “nice” about it. If you’re OK with that, then you’ll enjoy a nice, functional stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Skeleton room key. Very unusual these days. Checkin process was simple efficient. Front desk was very helpful. Hotel is older. Room had character. Would have liked more elec outlets.
Stayed 1 night in Oct 2023

6/10 Okay

jane

Travelled with family
Disliked: Amenities
Great location and loved the classic rooms with high ceilings. Could walk almost everywhere and convenient to train station when we needed public transportation and airport access. Staff was very attentive and helpful. The low rating was due to minimal connectivity via WI-FI, extremely small shower with mold, and air conditioner that worked but had to call front desk to turn it on/off. They did not leave the control in the room. Happily it was not extremely hot when we were there.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Palermo. A great base for transport links with bus and train stations. Staff were superb and helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have friendly, welcoming, attentive and professional staff. It’s safe, very clean, spacious and beautiful city view from my hotel room balcony. Bed was very comfortable. It’s a bus ride from and to the airport. It’s well located to public transport. Nearby plenty of historical places to visit. Walkable to plenty of restaurants, bars, cafe and shopping. I had an excellent stay at this hotel. Highly recommended when visiting Palermo.
Stayed 4 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at reception were very helpful with providing a three-pronged electrical plug for the computer
Stayed 1 night in Sep 2023

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal central location
A great hotel in a central location with friendly staff. Beds were a little hard for me but it was a big room and very clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

6/10 Okay

Harry

Stayed 2 nights in Jun 2023

10/10 Excellent

Arjan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 6 nights in May 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel with friendly staff, nice location in the city center. Great breakfast and great price. Will return next year.
Stayed 7 nights in May 2023

10/10 Excellent

terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully charming building with comfortable if slightly dated fittings. The staff were the stars of the show. Would give 10 out of 5 if possible. To a man friendly, efficient and helpful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2022

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
Giuseppe and Salvatore and the Buffet lady are super friendly and hospitable. I will definitely recommend this wonderful hotel to all my friends.
Stayed 2 nights in Jul 2022

10/10 Excellent

Renata, Rockport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank you Hotel del Centro staff and manager for a fantastic stay. Love the place, the people, the town. It was great, that Aldi, where you can buy anything, is just across the street, that train station is just a few hundred meters away, and that all the palazzos and cultural monuments and unbelievable churches are within walkable distance. Planning to come back.
Stayed 7 nights in Apr 2022

4/10 Poor

George

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for a night prior to departing from Palermo airport. Positives: friendly receptionists, good location Negatives: honestly the hotel is quite antiquated. The rooms look like they have not been refurbished in a few centuries and the hotel corridor smelled quite strongly of cigarettes. There is a charge if you would like your room cleaned every day... Air conditioning is all centrally controlled by the reception staff. TV did not work and in all honestly the bathroom was pretty poorly cleaned. Very strong odour of sewage coming from the drains in the sink and shower. Can't say that we would recommend this hotel to others.
Stayed 1 night in Jun 2022
Response from direttore on 20 Jun 2022
Dear Mr. Stoyle Write a lot of inaccuracies. It is not at all true that we require a supplement for daily cleaning in the rooms. Smoking is prohibited in all rooms. If there are bad customers smoking in the room and the stench of smoke is heard in the corridor, what responsibility does the hotel have? In Italy, due to the war in Ukraine, air conditioners cannot be calibrated with temperatures below 26 degrees celsius. Therefore it is necessary to check them from the reception. The TV channels start from 501 and are then in succession. Why didn't you ask? I can post photos of the room and bathroom to prove that there is nothing old or badly cleaned. See that you write inaccuracies! One thing Jeorge is sure, we don't recommend you as a customer. take care the director Giuseppe Palazzolo

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a visit to Palermo.
Excellent hotel for a visit to Palermo. 10-minute walk from the central train station and easy walking distance from many great restaurants and tourist sites. Our room accommodated 3 adults nicely. The hosts were very friendly and helpful. The breakfast was excellent!
Stayed 1 night in Jun 2022

8/10 Good

DANIEL

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is very well located. It’s old-fashion but clean. The staff at the reception is extremely helpful. It provides a simple breakfast. It would be even better if they stopped doing dishes during breakfast.
Stayed 2 nights in May 2022

8/10 Good

tara, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a charming Old World hotel with a very friendly, helpful staff (especially Salvo, who gave us great advice not only about Palermo but our later destinations). Breakfast was good, with a very nice hostess. The rooms are well appointed, with plenty of storage. Location is good, near the Centrale station, the Four Corners area, the old city, and the Mercato di Ballarò. Everything you’ll likely want to see is within a mile walk. The bathroom could have a better shower closure so as to not leak water on the floor, plus a second towel hook. The heating system is old, and they have trouble maintaining even temperatures from room to room, but all you have to do is call the front desk and they’ll adjust your room. Those are minor nits. I happily recommend the Hotel del Centro.
Stayed 3 nights in Dec 2021

6/10 Okay

Catalina

Travelled with family
Disliked: Amenities, property conditions & facilities
I liked the proximity to the train station
Stayed 1 night in Dec 2021

4/10 Poor

Ewa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good value for money, but horrible receptionist
The hotel requires you to leave the keys at the reception every time you leave the room, but sometimes there is nobody at the reception. In that situation I took the keys with me and when I came back the receptionist was angry at me because of that. We had an argument during which he started to raise his voice, then shouted at me. When I told him to lower his voice as I don’t appreciate being screamed at, he called me aggressive and became even more rude. Horrible experience. My friend came to my room one day in the morning to leave her luggage and then in the evening to pick it up - overall each time she stayed in my room about 2 minutes - the rude receptionist asked for her ID and threatened me with the police when I tried to explain she’s here only to leave and pick her luggage from my room and she was just leaving. I know people are not allowed to have guests overnight but I didn’t realised it’s not okey to have somebody over for a few minutes! I had absolutely no problem with giving my friends ID, but the receptionist talking about the police and screaming was just a bizzarre experience. The aircone in 2 rooms didn’t work - at check in I had to change the room twice! There was no desk in the room although in a description it’s clearly stated there is a desk. I needed it for work, so the receptionist brought me a coffee table to the room - I appreciated the gesture, but the coffee table was very unstable and not fit for purpose.
Stayed 2 nights in Nov 2021
Response from direttore on 2 Dec 2021
Very nice lady This comment is chock full of inaccuracies and reality is being mystified. When you and your friend came back in the afternoon, I just said, very calmly, that the next time you went out you would have to leave the key at the hotel. You went back to the reception desk, saying, in a piqued way, that once again in Palermo they had stolen your money from your room and that therefore you would not have left the key. At that point, since your friend had been in your room for most of the morning and she was returning home, I asked you for her identity documents. I reiterated that I did not want to pay any supplement, but also for guests it is mandatory to give an identity document. Italian law requires it, if the receptionist does not request the document it is a criminal offense. Well, I had to pick up the phone and threaten to call the police to get your friend to get out her ID. I am a person used to traveling and everywhere I have always adapted to the rules and laws of the place I was visiting. Our reception is open 24 hours a day and even at night there is a person. It is not true that there is no one at the reception. And if, by chance, the receptionist has left to accompany a customer, the bell on the counter is rung and you have the patience and courtesy to wait. Furthermore, our rooms are all heated and I personally tried to fulfill your requests upon your arrival. As I do with all clients. Here you are given space to write inaccuracies, but there are video footage and audio from the cameras to show that things have turned out differently. Good luck the director Giuseppe Palazzolo

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay at Hotel del Centro
Ho trascorso un soggiorno molto piacevole presso l'hotel. la mia unica lamentela è il rumore del primo mattino che si sentiva dalla mia camera. tuttavia apprezzo il vostro gentile servizio e attenzione
Stayed 5 nights in Aug 2021
Response from direttore on 2 Sept 2021
Ti ringraziamo per le tue parole di apprezzamento. Un saluto Giuseppe Palazzolo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location friendly helpful staff
Stayed 3 nights in Jul 2021
Response from direttore on 2 Sept 2021
thank you very much for your positive comment. a greeting Giuseppe Palazzolo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very helpful, agreable, and professional staff
Stayed 6 nights in Jun 2021
Response from direttore - Giuseppe Palazzolo on 7 Jul 2021
Really thank you, many, many thanks for appreciating our efforts in such a difficult time for the global hotel industry. The director Giuseppe Palazzolo

6/10 Okay

Betty

Travelled with group
Liked: Cleanliness
The description on your site (hotel.com)said there was food and room service. We arrived at 10pm directly from airport and there was neither which was very disappointing
Stayed 1 night in Jan 2020

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value!
I’ve stayed at over 1,000 hotels in the last 12 years....this was the best value of them all!!!
Photo from our balcony
Stayed 1 night in Dec 2019

8/10 Good

Morgan, St. Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with small balcony close to the train station. Helpful friendly staff. Included breakfast was excellent and had many options. Enjoyed our stay.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service,,,very helpful staff
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for train and bus stations. Excellent staff - friendly and helpful. Able to walk to everything we wanted to see.
Stayed 3 nights in Oct 2019

6/10 Okay

Michael

Disliked: Room comfort
Close to train station but uncomfortable
Located close to the central rail station, but the hotel rooms are very cramped. We had a very uncomfortable bed with poor air conditioning. Tip: Bring your own shampoo.
Stayed 3 nights in Sep 2019

8/10 Good

Ken

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was very convenient.The staff helpful. Despite it is said that free parking is available at the time of booking; in reality there is almost no parking except the garage that the hotel has agreement which is to be paid by the guests and which is not very near by. If you dont have a car, the hotel is a good choise.
Stayed 1 night in Oct 2019

6/10 Okay

Vitor

Liked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Yoseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was amenable. The breakfast was so so. Should serve fresh fruits, instead of canned fruit salad. The bed was confy, but room too hot .
Stayed 1 night in Aug 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Good location.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A/c didn’t work. Trash in room from prior guest. Dated bathroom built into the room. Didn’t stay for breakfast so can’t comment on that. The staff was helpful and friendly.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near the train station. If your room is on the front, may be noisy as it’s a busy road.
Stayed 2 nights in Jun 2019

4/10 Poor

Ankit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms for Hobbits !
Rooms are tiny and shower cubicles are even worse. Water pressure and temperature fluctuates depending on how many people are using it. Location is very central and very convenient to reach most attractions.
Stayed 4 nights in Jun 2019

6/10 Okay

Rosaura

Liked: Cleanliness
Basic basic very basic
BASIC ROOM , old building In the center of town they close the door by 8 pm and you must ring doorbell so they can unlock the main gate. What you pay is what you get. No more no less . Only good thing you are Infront of a market. Area is very feels unsafe
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old elevator was just great and the height of the rooms
Stayed 4 nights in Jun 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower small
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suit our needs perfectly. We were only there for one night.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
No parking available. The property listing is out of date and unfortunately for us we had major issues with parking.
Stayed 2 nights in May 2019