Ratings based on 3,440 Verified Reviews

3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Minutes to Disney

Posted 23-Mar-2017
Pros: The details of making it feel like an expensive hotel without the cost
Cons: The shower was hard to adjust but I figured it out
It was close enough to Disney without being in the middle of over stimulation. Also 1 hr from east coast. will stay again
3out of 5
Recommended
for Everyone
by A verified traveller from Orillia, Canada

Very Clean!

Posted 20-Mar-2017
Pros: Very large! Very Clean!
Cons: Updated decorating and new furniture.
Location: Excellent location! Really close to Disney!!
I was very happy with how clean the unit was! We were so close to Disney and great restaurants! The unit was very spacious!
3out of 5
Recommended
for Everyone
by A verified traveller from houston

Posted 19-Mar-2017
Overall very good, spacious and comfortable. It just needs maintenance so that it looks newer.
4out of 5
Recommended
for Families
by A verified traveller from New York

Excellent location for us.

Posted 12-Mar-2017
Pros: Spacious and comfortable.
Cons: Cheaper cleaning fee, it's quite a bit extra when added on and would like to have had a hair dryer. We went without.
Location: Handy Disney and Funspot USA.
It was a great location and nice place to stay other than noisy neighbours that were outside our window talking, coughing and smoking at 6:30 a.m. every morning. Would pick a different building next time if possible with quieter neighbours that aren't waking us each morning of vacation.
2out of 5
by A verified traveller from Baltimore, MD

Would not stay here again

Posted 01-Mar-2017
Pros: Not a whole lot, other than it was clean.
Cons: Mattress needs to be replaced!!! Front desk staff need to be helpful. They shouldn't rent a unit if they know neighbors are an issue.
Location: Website said 3 miles from Epcot. Maybe by the way the bird flies. It was 10 miles....28 minutes. Website was WRONG!
Ok, so I am not one to write, but I have to share this. This VILLA was pictured fine, HOWEVER, we did have a few issues! 1) the king size bed mattress was bowed so that you had no choice but to fight sleeping all night or be squished by the other person. The mattress was soft AND shot! If you laid on it, it rolled you to the center. My husband is heavier than I, so it was a definite losing battle 2) in the middle of night one (at 1:15 & 3:15 am) the neighbors were fighting sooooo loudly that it woke us with a jump out of the bed. Doors slamming, stuff being thrown, screaming..... The next morning when we went to complete check in, we asked Brenda (front desk clerk) if they rent to the unit beside us. She said that she had no way of knowing. Frustrated, I told her my situation, and all she said was "next time, just call the police". then 3) I knew that there was a $75 cleaning fee. It was hidden in the website, but I found it, but they added a "damage waiver" fee of $50....so my total after paying for the room was another additional $147!!!! I knew there was another $75, but another $75 (taxes and fees and damage waiver" I was told) was unacceptable. I feel like I got no help with our problem AND I got robbed of more money than was revealed. Brenda could have cared LESS!!! I was absolutely so frustrated with the place. There was a sign we found outside that said if you have noise issues to call 911.Clearly they knew they had issues! Only unit with sign.
2out of 5
by A verified traveller from new york

House was in older neighborhood did not seem the b

Posted 28-Feb-2017
Rough neighborhood house needed updating. Asked for heated pool girl at desk the desk lied about it being on. Asked maintenance if he was there to turn it on he said yes no lights on heater were on before. They did say they would not charge for first night but paid slot for pool that was only warm one day
4out of 5
Recommended
for Everyone
by A verified traveller from Michigan

comfortable 3 bedroom villa

Posted 28-Feb-2017
Pros: Size of the villa - Lots of room. Two flat screened TVs. Nice pool area.
Cons: An update on furniture - at least the sofa - very uncomfortable. Caroet should be cleaned or replaced.
Location: Close to Disney Parks shopping and restaurants.
Roomy condo. Pet friendly appreciated. Kitchen was adequetely equipped. Would stay here again if going to tlhe Kissimmee area. A great value....Only downer was the office for check in was 30 minutes away from site. Traffic is heavy any time of day and that was inconvenient especially at check out when you just want to get going. Furniture in our unit was uncomfortable and carpet very soiled. Other than that, unit was clean and beds comfortable.
3out of 5
Recommended
for Families
by A verified traveller

Issues Need to be Resolved

Posted 20-Feb-2017
Cons: See above
The problems were not with the facility as much as with the staff that did not deliver on one promise that was made after we expressed our concerns. I won,t go into detail but there were 8 different issues that popped up during our stay, from broken cable tv to broken furniture to a gate code that was changed four days before we checked out and we were unable to get the new code which required us to fly in behind one of the other condo owners before the gate closed, etc. If you don't deliver on promises or follow up on complaints you are in business for the wrong reasons.
3out of 5
by A verified traveller from Wisconsin

Nice location, but condos are cheaply constructed.

Posted 07-Feb-2017
Pros: Close to the highway and condo offered a washer and dryer.
Cons: Improvement :1.More transparent with cleaning fees initially 2.TVs in all bedrooms
Location: Disney was very close.
Around 6am either a fire or security alarm malfunctioning woke everyone up and my mother noticed 6 bugs in the kitchen and living room.
2out of 5
by A verified traveller

Incorrect Price and bring your own blankets!!!

Posted 30-Jan-2017
Cons: Change the bedding and beds to be newer
Location: Close to Disney
Unfortunately The bedding provided in this villa was so old and worn that the threading had clumped together forming little cloth balls making it very uncomfortable to sleep in. The bed was hard as a rock. They charge taxes on everything. Expedia listed the incorrect price on the website. You are not allowed to touch the temperature which means we froze at night because it was unusually cold in FL for our trip. I will not stay again . You can do better. Do not stay here. Staff was not helpful or willing to provide any customer service. BEWARE !!