Ratings based on 3,505 Verified Reviews

3.7 out of 5
75% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Mexico City

Disappointing

Posted 22-Jun-2017
Pros: Distance to the parks
Cons: That the hotel be more strict in choosing the houses to rent
Location: Disney parks, about 10 minutes
Few years ago I stayed with Magical Memories. It was great. Beautiful big house for all of us (3 families). But now the house (villa) was not deserved to be in the Magical Memories' net. Old villa. Second floor. The neighboors complained (justifying) because there was a leakage to their house from our bathroom, and the owner supposed does not want to pay for his responsibility. For the future, I don't have a certainty about choosing Magical Memories
2 out of 5
by A verified traveller

Communication

Posted 10-Jun-2017
Asked for two queens got one and two singles then told me theirs no garonte lack of communication
Comment from Hotel Management
16-Jun-2017 by Jake Foutz, Magical Memories, Hotel Management
Hello. Thanks for your feedback. We are careful to disclose what type of bedding is in each type of property. There is an opportunity for requests when you book the property, and we do accept those requests and try our best to grant those.
2 out of 5
by A verified traveller from South Dakota

Posted 06-Jun-2017
Villas offer lots of room to stretch out but as for the resort itself I was not satisfied. The pool was small and clubhouse did not have much to offer. Was also told I would get a pool view (through Expedia) and our villa was four houses away. It's a great price for the amount of room we had but if you're looking for resort activities on the days you wanna stay on site then this is not the place.
Comment from Hotel Management
19-Jun-2017 by The Team at Magical Memories, Hotel Management
Thank You for the kind words about our Villas. One of the big advantages is the space and privacy you get in our rental properties. We do not offer any guarantee about pool views in any of our advertising on Expedia. Sorry if you were told otherwise.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jun-2017
Pros: it was ok clean but beds were aweful
Cons: bedding
great location very close to Disney and restaurants
Comment from Hotel Management
19-Jun-2017 by The Team at Magical Memories, Hotel Management
Thank You for the positive review, and your important feedback about the beds you had. We hope to see you again in Kissimmee!
1 out of 5
by A verified traveller from Toms River NJ

Horrible Service and hidden fees!

Posted 16-May-2017
The only staff at magical memories was beyond horrible. No customer service at all! One employee actually used the phrase "it's your word against mine". Charged mandatory damages fee which is not unrefundable as well as a room cleaning fee for after we left. Locked out of room with all belongings inside after speaking with staff who confirmed everything was taken care of. Do not stay here!!!
3 out of 5
Recommended
for Everyone
by A verified traveller from novascotia,canada

great location

Posted 10-May-2017
The villas are in a great location but need some updating.The back deck off the master bedroom had a rotten board that my husband almost went through and the carpet is in bad shape. The dishwasher didnt work snd the stove only had 3 working burners. The community pool was small and dirty. One of the main reasons why we stayed here is because in the advertisement for this place it showed multiple beautiful pools. I have no idea where they were as we only had a tiny little pool for 2 huge loops of villas.
1 out of 5
by A verified traveller from Virginia

Broken Washer For 10 DAYS no Intent To Fix

Posted 27-Apr-2017
I'm currently filing a claim because Tiffany the manager was well aware that the washer was broken,it was so loud that it sounded like it was going to fall apart every time we washed, and I had to continually stop it. I notified the front office my first day there on Saturday, I was told that an order for maintence will be put in right away. Nobody came. 4 Days later on Wednesday I called the office to see what was going on, why no one came to fix it as promised bec it was inconveniencing me because I couldn't do laundry at night when I came back from Disney because it was too loud and I couldn't do it early in the morning because it was too loud as well and we have neighbors I'm considering. So the head maintenance guy came out and took a picture and promised to have it fixed that day and said it might still be under warranty and stated that he understood how this is an issue that needs to get fixed. Tiffany also offered 15% off my future stay when I booked directly through her site in the future instead of the 10% for repeat guests. Out of losing money because I had to waste time washing at a specific time in the morning around 9am bec of the noise I decided to leave a day early bec I was frustrated that I had to cancel several events on a daily basis. Tiffany refused to refund me for the day I left early due to them not maintaining the property. Expedia's manager Ben called them and tried to get a refund and Tiffany refused. Ben gave me a $200 coupon on behalf of Expedia
2 out of 5
by A verified traveller

Posted 13-Apr-2017
Pool dirty... for 153.00 us cleaning fee you would expect to eat off the floor
5 out of 5
Recommended
for Everyone
by A verified traveller from New Yoyrk, NY

Nice condo style, quite residential area vomfotabl

Posted 12-Apr-2017
By the time we reached after 6 pm, the rental office was closed, had difficulty in finding the directions to get keys. The rental apartment is a mile apart which is troubling to locate the place. The heating was not working well , it was repaired the next day. We were charged additional amount for insurence coverage which was a surprise,not told us upfront. The place is quite and clean and enjoyed the stay.
3 out of 5
by Tiffany

Large and Spacious

Posted 27-Mar-2017 on Hotels
The room could have been updated, but it was comfortable and my family enjoyed our time.