Title: Hoshino Resorts KAI Alps Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hoshino Resorts KAI Alps Ski ryokan with free breakfast and free local area shuttle ![Front of property – evening/night](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/446c73cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Japanese Style Suite FB4 | Minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/936b84b8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/b140c1c4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/600ffb1b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/e09a5aad.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hoshino Resorts KAI Alps in Omachi Onsen-kyo offers a peaceful retreat with indoor public baths and natural hot springs. Guests enjoy a full breakfast, then relax in warm waters or use the complimentary ski shuttle and storage to hit nearby slopes. 9.4 Exceptional ## Popular amenities - Breakfast included - Housekeeping - Air conditioning - Parking included - Free WiFi £330 24 Nov - 25 Nov ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19158932&PinnedHotelID=19158932&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese Style Room with Loft FA4 | Minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/5a3ab802.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with Loft FA4 ### Highlights Air conditioning Fridge Flat-screen TV Hairdryer Bidet Private bathroom Free bottled water Minibar - 449 sq ft - Sleeps 4 - 4 Single Beds ![Japanese Style RA3 | Bathroom | Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/68d65f17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style RA3 10.0 Exceptional 3 reviews ### Highlights Air conditioning Fridge Flat-screen TV Bidet Separate bath and shower Hairdryer Private bathroom Spring-water bath - 463 sq ft - Sleeps 3 - 3 Single Beds ![Japanese Style Suite FB4 | Minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/936b84b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Suite FB4 ### Highlights Air conditioning Fridge Flat-screen TV Hairdryer Bidet Private bathroom Free bottled water Minibar - 641 sq ft - Sleeps 4 - 4 Single Beds ![Minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19160000/19159000/19158932/74976c62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room TA3 10.0 Exceptional 3 reviews ### Highlights Air conditioning Fridge Flat-screen TV Hairdryer Bidet Private bathroom Free bottled water Minibar - 449 sq ft - Sleeps 3 - 3 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOmachi-Hotels-Hoshino-Resorts-KAI-Alps.h19158932.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOmachi-Hotels-Hoshino-Resorts-KAI-Alps.h19158932.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.53131%2C137.80772&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lN1Y3pcssNNh2SzmiUtH67RVmw4=) Taira 2884-26, Omachi, Nagano, 398-0001 #### What's nearby - Omachi Onsen-kyo - 1 min walk - 0.0 miles - Lake Kizaki - 10 min drive - 4.5 miles - Lake Aoki - 13 min drive - 8.1 miles - Hakuba Goryu Ski Resort - 33 min drive - 14.3 miles - Kurobe Dam - 33 min drive - 12.4 miles #### Getting around - Shinanoomachi Station - 12 min drive #### Restaurants - ‪ねむの木 - ‬4 min drive - ‪Yショップ ニシ (縁川商店) - ‬7 min drive - ‪くんくん亭 - ‬6 min drive - ‪entotu - ‬7 min drive - ‪ハングリーボックスユキ - ‬6 min drive ## About this property ### Hoshino Resorts KAI Alps Upscale ryokan near Omachi Onsen-kyo Located close to Alps Azumino National Government Park, Hoshino Resorts KAI Alps provides free full breakfast and an indoor public bath (no minerals). With amenities such as a free ski shuttle and ski storage, this ryokan is a great place to hit the slopes. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - A free local area shuttle and hot springs on-site Room features All guest rooms at Hoshino Resorts KAI Alps boast thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with bidets and free toiletries - Fridges, electric kettles and daily housekeeping ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/43000000/42590000/42583900/42583874/a2f347a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Kuroyon by IHG Omachi - Free WiFi - Restaurant - Air conditioning - Gym 9.2 Wonderful 149 reviews £83 25 Nov - 26 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=42583874&PinnedHotelID=42583874&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15460000/15452600/15452536/9726c400.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hakuba Hakuba - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 192 reviews £172 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=15452536&PinnedHotelID=15452536&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/10000000/9730000/9720700/9720634/cfd217df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Keisui Omachi - 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Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 85 reviews £119 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=527250&PinnedHotelID=527250&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/10000000/9390000/9383600/9383570/53c673b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cottage hotel fenice hakuba Hakuba - Pet-friendly - Parking included - Free WiFi - Microwave 9.0 Wonderful 16 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=9383570&PinnedHotelID=9383570&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/22000000/21650000/21641200/21641163/ec1ae243.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Ryujin Onsen RYOKAN SUI Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 37 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=21641163&PinnedHotelID=21641163&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free area shuttle up to 22 kilometres - Free train station pick-up shuttle from 8:00 AM to 3:00 PM - Train station shuttle at scheduled times, on request - Free ski shuttle - Free train station drop-off - Free self parking on site ### Food and drink - Free full breakfast available daily 7:30 AM to 9:00 AM - Kaiseki meal ### Things to do - Hot springs - Ski storage ### Family friendly - Free area shuttle - In-room refrigerator ### Guest services - Housekeeping (daily) ### Spa - Hot springs - Public indoor bath (no minerals) - Public indoor mineral hot springs (onsen) - Public outdoor bath (no minerals) - Public outdoor mineral hot springs (onsen) - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Designated smoking areas ## Room amenities ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 6 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Guests booked in Half Board rates must check-in by 6 PM to receive dinner. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is required for transport to and from this property Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hoshino Resorts KAI Alps Inn Omachi Hoshino Resorts KAI Alps Inn Hoshino Resorts KAI Alps Omachi Hoshino s KAI Alps Omachi Hoshino Resorts KAI Alps Ryokan Hoshino Resorts KAI Alps Omachi Hoshino Resorts KAI Alps Ryokan Omachi ## Frequently asked questions ### Is Hoshino Resorts KAI Alps pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hoshino Resorts KAI Alps? > As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at Hoshino Resorts KAI Alps on 24 Nov 2025 start from £330.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Omachi-Hotels-Hoshino-Resorts-KAI-Alps.h19158932.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hoshino Resorts KAI Alps? > Self-parking is free at this property. ### What time is check-in at Hoshino Resorts KAI Alps? > Check-in start time: 3 PM; check-in end time: 6 PM. After-hours check-in is not available. ### What time is check-out at Hoshino Resorts KAI Alps? > Checkout is at noon. ### Where is Hoshino Resorts KAI Alps located? > Conveniently located near the ski slopes, this Omachi ryokan is 0.1 mi (0.1 km) from Omachi Onsen-kyo, and within 16 mi (25 km) of Alps Azumino National Government Park and Hakuba Goryu Ski Resort. Hakuba Happo-One Ski Area and Hakuba Iwatake Ski Resort are also within 20 mi (32 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hoshino Resorts KAI Alps Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 8.6 Location ### 9.6 Staff & service ### 9.2 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 56 8 - Good 11 6 - Okay 3 4 - Poor 1 2 - Terrible 2 ### 10/10 Excellent #### Dana 24 Jun 2025 Liked: Amenities, property conditions & facilities Excellent service and the food is amazing. A must stay! ##### Dana Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Marta 19 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities This is an extremely relaxing onsen. Food and overall service were exceptional. Beautiful setting. ##### Marta Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Verified traveller 23 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A very excellent stay near ogizawa station. Onsen is good and food is excellent. Staff can speak English. ##### Verified traveller Stayed 2 nights in May 2025 ### 10/10 Excellent #### Kwan Nang 3 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommended for its atmosphere and onsen ##### Kwan Nang Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Doug 24 May 2024 Liked: Staff & service, amenities, property conditions & facilities Food and service were excellent. ##### Doug Stayed 1 night in May 2024 ### 10/10 Excellent #### Chung yee 25 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, staff are helpful ##### Chung yee Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Mei Kwan 29 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very Good. ##### Mei Kwan Stayed 1 night in May 2025 ### 10/10 Excellent #### SC 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service and well maintained property. Free sake from 7-9 pm was a bonus attraction which kept guests happy and entertained. ##### SC Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### debra 10 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The rooms were large, clean and comfortable. Ibsen was well equipped and clean. I liked the indoor and outdoor options. Food was amazing. I would recommend adding the half board to your reservation. Transportation to station and ski resort was seamless. ##### debra Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### YIZHANG 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### YIZHANG Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### KIM HUNG 11 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are very attentive, offering a very good service e.g. the staff serving hot sake for guest. ##### KIM HUNG Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Li-yin 27 Apr 2024 Liked: Cleanliness, amenities Attentive service. Super spa. Amazing cuisine. ##### Li-yin Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### carol 3 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort and onsen facilities... the free hot sake event is great especially in winter time However, it will be great to offer more frequent shuttle bus service to nearby JR station :) ##### carol ### 10/10 Excellent #### Alex 22 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel with Star Service I was deeply impressed by the service offered by KAI Alps staff, which provided us a good memory during our stay at Omarchi Onsen this winter. This is undoubtedly one of the best pick in the Onsen. ##### Alex Stayed 1 night in Dec 2017 ### 8/10 Good #### SHU FEN 4 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in takes long time. ##### SHU FEN Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### karen 1 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great from the start of our in room check in. Excellent service from all the staff with special mention to Ochia. Complimentary car park, 6 star half board menu. Both breakfast and dinner were so sumptuous and exquisitely planned! The onsen facilities were fantastic too. My family enjoyed our 2 nights of relax stay enroute to our alpine route. Hoshino hospitality is out of this world! Will defintely stay at Hoshino when we travel to Japan again. ##### karen Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Wei Chun 21 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the location, which is 15 min from Ogizawa station for the Tateyama Alpen Route. It has plenty of parking and staff welcomed us at the parking lot and guided us through the entire check-in process. You will have to make request early if you have a preferred dining time for breakfast and dinner. For dinner, it was either 5:30 or 7:30. There are more options for breakfast but if you check in late, they may be out of spots for certain times. Dinner was very fancy and consisted of multiple small bites. Overall very delicious food and great service. We also love the free activities near the lobby. When we were there, they had rice congee/porridge in the morning, tea in the afternoon and sake in the evening. We also enjoyed the private bath tub in our room since we were traveling with small children. Out of the three hotels we stayed in this trip, this had the "coldest" hot spring at around 40 degrees Celcius, which was perfect for the kids. ##### Wei Chun Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Hon Lung 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 房間可能木製品較多，晚上間斷發出令人煩厭的聲音，員工非常親切有禮 用餐體驗非常好 ##### Hon Lung Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Sau Man 28 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 員工服務態度非常好，晚餐第二晚比第一晚好，早餐第二朝比第一朝好，如果可以住3日2夜比較好。 ##### Sau Man Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Yuk Ching Jancy 22 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 高級度假酒店 一泊二食，早餐晚餐都很豐富，環境寧靜，客房大，十分舒適。缺點是級高級低，老人、小孩要小心，以免跌倒。 ![](https://a.travel-assets.com/ugc/hotel-reviews/f7cc8079-5a4f-4b58-be75-7e3e1b6b1186-1745283105457.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6fc9fa9d-94f9-41b0-ba6e-153c79ab5d50-1745283105560.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/781ba9d3-a9bc-4d07-a095-4cc86b6690ff-1745283105658.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0cea336f-fa8f-450b-8695-1e75ca966dc2-1745283105358.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yuk Ching Jancy Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Chingying 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 房間舒適 泡湯池也很不錯 但地理位置有些偏僻，夏天沒有接駁巴士有點不方便 ##### Chingying Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Lyn 1 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was perfect from check in to check out. Staff met us at the front gate, check in was easy with Kato helping us with dinner reservations and explaining where the onsen, reading room and other services were located. Breakfast and dinner were exceptional... all of the staff were so attentive. Arina was so lovely too. The food was incredible, delicious and tasty. The room was spacious and the bathroom with the private onsen was perfect. Our stay was perfect... Highly recommend staying here!!! ##### Lyn Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### YUN HUA 16 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 超讚的住宿體驗 冬季期間飯店有提供長野車站往返各一班的接駁車，需提前預約（至慢4天前），也有去白馬五龍雪埸的接駁車，去返各二班，入住時跟櫃檯人員預約，而且雪埸有飯店的休息室，滑累了，有地方可以休息真的很棒。是我們沒有自駕的好選擇，更別提星野集團的優質服務和餐食 ![長野車站到飯店的接駁車](https://a.travel-assets.com/ugc/hotel-reviews/C973852EDA9EEB6B1C354E35EA9C47B96D5AEF5E1739664664831.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5E72C962D705CEA06E6369F3F7E55E96FCF22E2D1739664664543.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![泡完湯吃冰棒，喝醋真是享受](https://a.travel-assets.com/ugc/hotel-reviews/764D555D2515559956E95A8D222AE6F7FC162D6E1739664664786.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![雪場escal placez三樓的飯店休息室](https://a.travel-assets.com/ugc/hotel-reviews/0DE726992AFBE18E55AE271F56C71D9A21BABC6C1739664664691.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### YUN HUA Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### chiachi 21 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 下次還會來 ##### chiachi Stayed 1 night in Nov 2024 ### 2/10 Terrible #### SHU CHING 3 Oct 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities 同伴受傷送醫後來到星野，行動不便，房間被安排在二樓，沒有無障礙設施，同伴無上下樓，飯店完全無視，沒有為他設想，對客人的服務很不體貼! ##### SHU CHING Stayed 1 night in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Grand Chariot Hokutoshichisei 135°](https://www.expedia.co.uk/Awaji-Hotels-Grand-Chariot-Hokutoshichisei-135.h34745847.Hotel-Information) > > [Tenpyo Ryokan](https://www.expedia.co.uk/Nara-Hotels-Tenpyo-Ryokan.h14844103.Hotel-Information) > > [Hotel Seth Playa Azul](https://www.expedia.co.uk/Alayor-Hotels-Hotel-Playa-Azul.h24301636.Hotel-Information) > > [Hotel Fukinomori](https://www.expedia.co.uk/Nagiso-Hotels-Hotel-Fukinomori.h34515912.Hotel-Information) > > [Kasuitei Ohya](https://www.expedia.co.uk/Kofu-Hotels-Kasuitei-Ohya.h13002262.Hotel-Information) > > [W Abu Dhabi - Yas Island](https://www.expedia.co.uk/Abu-Dhabi-Hotels-W-Abu-Dhabi-Yas-Island.h2976113.Hotel-Information) > > [Courtyard By Marriott Kyoto Shijo Karasuma](https://www.expedia.co.uk/Kyoto-Hotels-Courtyard-By-Marriott-Kyoto-Shijo-Karasuma.h20518950.Hotel-Information) > > [Highland Resort Hotel & Spa](https://www.expedia.co.uk/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > > [Villas Estepona](https://www.expedia.co.uk/Estepona-Villas.d5128-aaVillas.Travel-Guide-Accommodation) > > [Hotels in Altrincham](https://www.expedia.co.uk/Altrincham-Hotels.d5856.Travel-Guide-Hotels) > > [Asteria Family Resort Side (Ex. 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