Deluxe Double or Twin Room, Pool View | Aerial view
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Reviews of Enigma - Nature & Water Hotel

4 out of 5
Enigma - Nature & Water Hotel
Vale do Juncal, São Teotónio, Odemira

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 196 reviews" "
Rating 8 - Good. 86 out of 196 reviews" "
Rating 6 - Okay. 18 out of 196 reviews" "
Rating 4 - Poor. 11 out of 196 reviews" "
Rating 2 - Terrible. 5 out of 196 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Stayed 4 nights in Oct 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
From the moment you drive up the long driveway to Enigma, your first thoughts are that it’s a stunning hotel, an architect’s delight, with amazing views over the countryside. However there were some flaws of the hotel we noticed soon after entering the lobby. The hotel has so much potential to be more and do better than it was. Let me explain: No one was on the front desk at check in time and we were waiting for 10 minutes or so for someone to come greet us. The gentleman who did greet us was friendly and welcoming, however we found the whole service quite slow. There’s potential here to improve. The bedroom itself was large, with a good sized King Bed and a balcony with a view over the countryside. Some furnishings were a little dated and rusty however. There is potential to improve here. We visited the outdoor pool for the afternoon and this was nice, however the jacuzzi was closed and the pool itself seemed like it needed some better upkeep eg the pool ladder wasn’t properly secured and seemed broken. There’s potential to improve it here. We had a complimentary spa pass (via Expedia VIP Rewards), but this wasn’t offered to us at check in, so we didn’t see the spa. Breakfast the next morning was underwhelming to say the least. There was fruit, cereals, a few bits of charcuterie and cooked food to choose from, but the food itself lacked flavour. Also the coffee was undrinkable. All in all, this hotel has plenty of potential to be something greater than it is already.
Stayed 1 night in Oct 2023

6/10 Okay

DAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and staff friendly and helpful. However, the location was in the middle of burned area of forest expanding over many square Km.
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing oasis
A little off the beaten path but an amazing find. Everyone was extremely friendly and helpful. The dinner was absolutely fantastic. We thoroughly enjoyed finding this quiet private spot to relax by the pool and refresh.
Stayed 1 night in Sep 2023

10/10 Excellent

Soraia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Deniz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and Clean. Highly recommended.
A unique place with good service and serene background. I would highly recommend it as this place is much different than the surrounding areas.
Stayed 1 night in Jul 2023

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were wonderfull. Recomend if you are looking for a quiet and relaxing enviroment.
Stayed 5 nights in Jul 2023

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a few amenities that need some attention. Overall good experience
Stayed 1 night in May 2023

10/10 Excellent

Jaime, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern, helpful staff, beautiful surroundings
Stayed 1 night in Apr 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience. Very relaxing.
Stayed 3 nights in Aug 2021

8/10 Good

DRA MARIA JOAO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from JBorges on 23 Sept 2020
Exma Dra Maria João , o nosso muito obrigado. Em meu nome e nome da minha equipe muitas felicidades. Cordialmente João Borges

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic!
Lovely place in a very scenic location, staff was friendly and the overall experience was excelent
Stayed 1 night in Dec 2019
Response from Diretor de qualidade on 16 Feb 2020
Henrik, Thank You. The best for you.

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Outstanding service and facilities, at great price! Great views over Alentejo and very relaxing place.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our room really needed some tlc. The air conditioning was controlled by reception which we were unaware off until chatting to some other guests. The air con is stuck on 23 degrees... to say it was hot was an understatement! Secondly, our electricity kept going off in our room, after seeing the receptionist opening the electricity mains cupboard to turn it back on and off. We just saved ourself the hassle of doing it ourselves
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
O espaço e o sítio em si é ótimo, ótimo para aproveitar a vista e descansar, em relação ao staff e atendimento foi outra história, o staff da piscina impecável, já no restaurante depois de pagar 65€ para duas pessoas já com vinho, primeiro
Stayed 1 night in Apr 2019

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay with a stunning view
Hotel is designish and with beautiful view. Spa area with sauna, swimming pool and jacuzzi. Unfortunately, jacuzzi was pretty dirty. Room very spacious with huge windows and a balcony. Such a pity that windows were dusty but the view was amazing nevertheless. Tasty breakfast with a view, cosmetics from Rituals, nice service, free parking. Very very relaxing! Loved it!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Sofia Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and calm stay
Amazing and quiet hotel in the middle of the nature
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018

2/10 Terrible

Barry

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Shambles - poorly managed!!!
Had problems both locking and unlocking the room every day, causing us to repeatedly go up and down to reception. We could not lock the room, neither could they!!! We asked them to move us whilst we were out for dinner, they failed to do so, and left our door open with our belongings inside!!! Whilst staff were pleasant, they could not help, and at no time did anyone from the management of the hotel appear despite asking to see the manager on 3 occasions
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great decor, not so great service
The hotel itself is very nicely decorated, modern and updated fixtures. We did go in an off-season so it was too cold to enter the pool, but the exterior was well-maintained. The breakfast was also delicious. Where the stay felt short was the service--during check in, they forgot to give me the code to enter the room and then I had to go back upstairs to ask for the way to get into the room. I was told I could use my code or a key (but I was given neither) and then was looked at like I was the one who was misunderstanding the situation. During check-out, the credit card machine was not working and when I asked to pay with dollars, I had to wait an additional 15-20 minutes for someone to ask someone to then go and ask someone else. Once I was given the confirmation that I could pay in dollars, I was then being charged 50 dollars over what I was supposed to pay for the room as 'conversion fees' when the issue was their machine not my payment method. Lastly, when we went to use their indoor pool, all the windows were very dirty and had white dust so you couldn't really enjoy the view outside. It just was not the warmest of receptions--other than these service issues, our room was very nice, very comfortable and relaxing and the breakfast is fantastic!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming is not so big, as I thought. The beachs are very good and lhe water is warm. The food is not expensive and we ate very well
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Staff doesn’t always speak English. The facilities have seen better days.
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful, remote, and unique place. Very peaceful setting with super friendly staff.
Stayed 2 nights in Sep 2018

10/10 Excellent

Yoram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jem with picturesque view
The place is located perfectly not too far from the amazing beaches of South Portugal and yet isolated and very harmony and quiet. went running in morning in the beautiful trails nearby. The stuff was very professional and the bar at the pool is great, with the most perfect view of woods. My wife had a great massage and breakfast was a 5 stars with fresh juice and homwmade products. We shall definitely book again!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great suites but eat outside the hotel
The suites are amazing, really spacious with beautiful views. The restaurant and bar area could do with a redesign though as there is little atmosphere, the food itself is also not great. The fish and meat were delicious but the vegetable sides were hugely overcooked and clearly from the freezer.
Stayed 1 night in Jul 2018

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track
The hotel is off the beaten track, only the sounds of nature, and kids. Kids are fine if the parents take responsibility but... the food was pretty good. Very comfortable.
Stayed 1 night in May 2018

8/10 Good

Rehana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel situated in picturesque town. Very helpful staff
Stayed 3 nights in May 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility, quiet, rest- a very upscale facility
Beautiful new facility - location is a bit remote, but results in a very tranquil location.

8/10 Good

ALDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Eco friendly hotel
Great modern eco friendly hotel approx. 15 minutes from ocean. Peaceful views of the forest.

8/10 Good

Ulf

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hervé

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très joli hôtel, personnel très accueillant et qui en partie parle français
Stayed 1 night in Oct 2023

6/10 Okay

Tobias

Liked: Staff & service
Disliked: Property conditions & facilities
They should do a lot of maintenance
Stayed 2 nights in Sep 2023

8/10 Good

Helene

Liked: Staff & service, amenities, property conditions & facilities
Vor Kurzem wütete ein Waldbrand im umebenden Naturschutzgebiet und um das Hotel herum. An wenigen Stellen ist auch das Hoel betroffen. Man ist sehr bemüht, einen normalen Ablauf zu schaffen aber es hapert noch ein wenig. Alle sind sehr freundlich, hilfsbereit und nett. Wenn man das Hotel als Ausgangspunkt für die verschiedenen schönen Strände der Umgebung nutzt, ist es durchaus einen gute Adresse. Spaziergänge oder wandern in der nahen Umgebung sind aber nicht schön. Da das Feuer wohl sehr schnell kam und ging, bleibt zu hoffen, dass sich viele Bäume in absehbarer Zeit erholen werden.
Stayed 3 nights in Aug 2023

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Férias relaxantes
A estadia foi muito agradável, o staff é muito atencioso e o hotel sempre limpo. A comida do pequeno almoço e snacks (não provamos jantar) era de ótima qualidade e o serviço muito bom. Apesar de termos chegado após o incêndio que queimou a zona envolvente, a qualidade e capacidade de resposta foram impecáveis.
Stayed 4 nights in Aug 2023

10/10 Excellent

Manuel Campos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel calmo, com poucos quartos o que torna um excelente lugar para relaxar... Piscina muito agradável e com a profundidade adquada para todos de 140cm. Piscina interior aquecida e muito relaxante. Recomendo.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wat een fantastische plek! Schitterend uitzicht, heerlijk zwembad, prima kamers, lekker afgelegen maar toch dichtbij allerlei mooie strandjes. Topplek! Speciale dank aan de receptionist die zelfs een beetje nederlands spreekt. We voelden ons meteen thuis. Helaas eerder weg gemoeten ivm bosbranden, waardoor de omgeving wel even zal moeten herstellen. Maar we komen er vast terug.
Stayed 3 nights in Aug 2023

8/10 Good

corinne

Travelled with family
Liked: Staff & service, room comfort
Bel endroit , quelques rénovations nécessaires
Personnel adorable Très bon petit déjeuner Le standing gagnerait à être maintenu ( amélioré) . Le SPA n'est pas du tout entretenu . Le site est agréable, bien situé. La gentillesse du personnel est à souligner particulièrement .
Stayed 3 nights in Aug 2023

6/10 Okay

Telma

Stayed 2 nights in Jul 2023

10/10 Excellent

MARTHE

Stayed 1 night in Jun 2023

8/10 Good

Pierre-Alois

Stayed 1 night in May 2023

10/10 Excellent

Marco

Stayed 1 night in Apr 2023

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, recomento, experiência a repetir
Stayed 1 night in Apr 2023