Search Oakland Cottages

"Smooth check in, great room, good breakfast. Stored luggage while we explored SF for the day. "

"I love staying here. The location is beautiful and serene while the rooms are well taken care of. "

"The staff was excelent with us and good food."

"Good, hotel a little run down "

"Clean room and hallways. Great view!"

"poor attitudes of most staff throughout....constantly ran out of many food items to include utensils.....food area was cluttered & looked messy. Had to seek out the manager to get a fork.....the garbage man finally got one for me while covering the forked portion with his dirty gloves. Staff had no regard for the comfort of the guests as they were more concerned with closing early, stacking tables & cleaning floors....they couldn't wait for us to leave 3 minutes after closing....coffee & some food items removed 15 minutes before closing Awoke by barking dog all 3 nights of our stay....even went down to desk ....they said they would talk to resident....Don't think that happened. The general attitude of most staff was they were too busy to get the job done to satisfy the customer. People this is not the Hyatt tradition for which we are accustomed"

"When we rolled up to the hotel in the evening, my 20-year-old daughter was afraid to get out of the car. There was a burned out car In front of the hotel, and trash strewn, all about. They charged me a $100 deposit for the room. They did not return it to me when I checked out. I still have not received the money back in my account. I would say that this hotel is one step above.The type that rents rooms by the hour. I was supposed to be totally in a non-smoking room. It definitely was not a non-smoking room. The front desk staff was nice, but when I walk down the hall to use the vending machine to buy a small bottle of water that was almost $3. And the machine ate my money. I went downstairs to talk to the person at the front desk. They did not offer to give me my money back. They did not do anything but point across the lobby to another vending machine, which cost almost four dollars for a small bottle of water. So I ended up spending almost seven dollars for a small bottle of water. There was black mold in the ceiling of the shower in room 504. My sinuses are still congested and lungs are still coughing from being in a smoker's room. I hope I do not get aspergellosis of the lung. At one point during the weekend, we went in the elevator to go up to our room and there was literally a partially eaten whole tomato in the corner of the elevator. I must say that we traveled in the same elevator shortly thereafter, and the staff must have removed the partially eaten tomato really?"

"Convenient location. Major RAVE party across the hall on the 4th floor. People passed out in the hall. LOUD."

"The hotel was clean and updated/restored well! The staff was very attentive and friendly. Highlights were a cozy bed, great shower and walkable location. I recommend staying here!"