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"when me and my friends got to the apartment we waited outside for 25 minutes trying to get into the apartment and rang two different numbers for someone to help us and all they could say was 'well all you can do is wait for someone to go into the hotel and you follow them in' which is outrageous. when we paid for the hotel through here less than 24 hours notice they messaged me and wanted a £35 WEEKLY cleaning fee when we are only staying there for only one night? There was nothing mentioned in...

"Started out disappointed as rented the ENTIRE property. This is not the case - you have shared kitchen with CCTV. Finished disappointed as accused of having child and making a racket. They forgot to check when we left and CCTV cameras - we weren’t even there. As for room - when we arrived heating was not going - they promptly got to fix issue. Room was lovely but hair on bed and floor - not ours! Location is very central- so good "

"Booked to stay with friends for an event. The Thursday before I messaged the host asking for an earlier check in, the host agreed for us to check in at 2 which was great for us! On the Saturday we arrived to the area after a 3.5 hour drive, we arrived slightly before 2. I messaged the host and ask if would be ok to get access the property early, the host said the property was not ready but we could leave our bags. After entering the property a leak was noted in the kitchen, messaged the host who...