Search Hotels by Americinn in Northwest Chicago from £75

"It was great"

"Good hotel "

"The pool was closed. The room could’ve been more well kept and clean, it was a bit dusty and the bathroom was not fully cleaned. We requested some washcloths and towels and never received them!"

"There were no instructions on the airport shuttle. I had to call the main desk. Even then, I was in the wrong terminal and I had no idea how to find the correct terminal. Honestly, I was so hungry and tired I just wanted to cry. We were going to St. Thomas the next morning. Out of the entire trip this was the most stressful. "

"Going to the pool should have underground path way "

"The property has two kiey takeaways: an excellent staff, and a building in need of immediate reclamation for black mold in our room. This is a case of maintenance, not really cleanliness. The bathroom has no venting, therefore the steam is damaging the wallpaper and making it peel. The peeling corners and edges are at the top of the wall, so it's not something that you'd readily see, until you sit down. I did meet with the FOH manager, and they took action immediately. At the same time, Hotels.com charged me a 300$ deposit that was not sent to the site, and for breakfast which we paid for with our reservation. I am disputing the charge for the deposit."

"Needs major renovations. "

"Clean room, great staff, shuttle to the airport "

"Works but nothing fancy "