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"Staff were helpful . However the Junior suite , wasn’t much different from a standard room , and in particular the bathroom was ridiculously small . "

"Breakfast fresh,parking free so brilliant. Room lightening strange as it’s all or nothing. You can’t just have a side light on!"

"Great stay, small but works fine"

"Beautiful hotel and grounds Lovely food, and the restaurant, bar teams were amazing Highly recommended"

"Parking was"

"Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area"

"Very enjoyable stay staff great evening meal very good only complaint is the breakfast looked very nice but was cold lukewarm"

"Great big room. Fabulous for a single traveller"

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."