Ratings based on 968 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jun-2017
Nice clean comfortable room ,good breakfast ,dropped a mark as one barman over charged me by £3 for two drinks
5 out of 5
Recommended
for Everyone
by A verified traveller from Middlesbrough

comfy hotel

Posted 25-Jun-2017
Pros: View of the river
Location: Close to everything. Wetherspoons very close. Walking distance to Metro Arena.
Easy to find. Within walking distance of Metro Arena. Good parking at hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 23-Jun-2017
Pros: Friendly staff
Cons: Update the rooms
Location: Nice and close to the city and own car park
Spacious superior room . Always appreciate having a fridge. Room clean but looking a bit tired
3 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Decent location - close to town centre

Posted 02-Jun-2017
Pros: Nice view of the river
Cons: Rooms need refurbishing
Location: Nice walks along the Tyne, Sunday market, easy access to town centre
Overall the hotel is becoming a bit tired, the rooms need refurbishing and the bathrooms feel a bit dated. The bed was comfy and cleanliness was ok, the robes and slippers were clean and fresh. The tea making facilities in the room were basic at best😕 The staff were very pleasant - the breakfast was OK. The location is very good, but a refurb will take the hotel up a couple of notches
4 out of 5
Recommended
for Everyone
by A verified traveller

OK for one night stay

Posted 29-May-2017
Local to town centre. Easy walking around 10 min to Eldon Square.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely view

Posted 29-May-2017
Helpful staff and a great location for Sage and Baltic.
3 out of 5
by A verified traveller from castleford

Hotel next to the river

Posted 23-May-2017
The staff were lovely and couldn't do enough for us. The hotel is really dated. Very 1970s decor. The toilet seat in our room had only 1x stopper underneath and we only had 1 bath and 1 hand towel..
4 out of 5
Recommended
for Everyone
by A verified traveller from north yorkshire

Nice comfortable hotel next to river

Posted 17-May-2017
Only stayed one night. Room was lovely overlooking the river. Staff were very pleasant. Only downside was we had to wait 45 minutes for our evening meal and we were the first people in the restaurant at 6.30. Otherwise it was a pleasant stay
1 out of 5
by A verified traveller from Sunderland

City break

Posted 15-May-2017
Pros: locality, close to city but far enough away to be quiet
Cons: décor needs improving, swimming pool needs to be put back into action general maintenance level very low, only 1 lift working meant waiting ages for t
Location: on the riverside, near for the sunday quayside market, short walk up into town for shops and bars
Always held Copthorne hotel in high regard, however in reality it has seen better days. Staff were really good but the facilities and general state of the hotel let it down very badly. Room was clean but sparse in facilities, 1 earl grey, 1 Green teabag, didn't see any coffee. Sink blocked in the bathroom and outside the window ledge was full of cigarette ends. Big function on the Saturday night and only 2 bar staff! Breakfast was really good however the plate heaters don't work so the plates were cold!
3 out of 5
Recommended
for Everyone
by A verified traveller from Derby

Hotel good overall - 1 night stay

Posted 02-May-2017
Great customer service, nice location on the river (lovely view and close to city centre, about a 10 minute walk), room was very big and above expectations. One major issue we experienced was that the room's temperature was way too hot - the room's A/C didn't do its job very well and we were very uncomfortable with how hot it was. The wallpaper was also a tad tacky but other than that (and the room temperature), our stay was relatively good.