Ratings based on 1,045 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Good location and great view from the room

Posted 22-Oct-2017
Pros: Location
Cons: Towels were very scratchy
Location: Railway station close by, All the shops Uni, bridges and museums are walkable
We had a great view from the room, bed was comfy, clean and tidy room. Could have done with a few more tea bags, the towels were scratchy and the bath filled up when we were having a shower. Bioling hot water from the shower - difficult to regulate.
4 out of 5
Recommended
for Everyone
by A verified traveller from Durham

Posted 17-Oct-2017
Good stay. Hotel decor now a little dated and requires revamp...
Comment from Hotel Management
21-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle
5 out of 5
Recommended
for Everyone
by A verified traveller

central hotel next to quayside

Posted 16-Oct-2017
2nd time stayed and will be back. Also stay at sister hotel in Chelsea and pleases to say both never disappoint.
Comment from Hotel Management
21-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle
2 out of 5
by A verified traveller from Northumberland

Copthorne in need of an update

Posted 16-Oct-2017
The hotel was very close to centre but it was very tired and in need of update. Tatty paintwork around the hotel, tiny bath in ensure. Broken bin in bathroom. Hotel breakfast was like a greasy spoon cafe, very poor. The staff were pleasant and helpful.
Comment from Hotel Management
21-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Your constructive comments will be reviewed with our management team. Kind regards, Copthorne Hotel Newcastle
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Lovely hotel, great staff

Posted 16-Oct-2017
Pros: The location, spacious bedrooms, amazing view from the room.
Cons: The bathrooms are in need of renovation, quite dated and the chrome fittings i.e. taps / showers etc were quite stiff
Location: My partner and I had a running joke that it's located in the centre of the universe, 'cause everywhere we wanted to go was either 11 or 13 minutes awa
The hotel is really lovely. Modern, well kept and in a great location.
Comment from Hotel Management
21-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous stay

Posted 07-Oct-2017
Pros: The staff were excellent, exceptional view from the room itself and the hotal room had everything we needed for a gerat stay.
Cons: Slight update on the furnishings as the unit top was looking a bit worn but other than that great room.
Location: Location was beautiful overlooking Tyne. Had a wander along the Quayside market on Sunday morning which was a hive of activity. lovely handmade craf
Had a clean comfy room overlooking the river Tyne. Staff super friendly and helpful, couldn't have wanted more from a hotel stay.
Comment from Hotel Management
09-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle
1 out of 5
by A verified traveller

Mutton dresses as lamb. Worn out dated bedroom.

Posted 01-Oct-2017
Looks exciting from the photos on the internet, one you arrive you feel like a excited then you see your room. Outdated and bed was very uncomfortable wires was showing behind the 1980’s furniture and only one socket to charge your phone or laptop,but not both. bathroom was small and shower head was broken. The view of the tyne was amazing and seating was around a bay window overlooking the river. Staff where polite but did not help in resolving the work out bed. Prices in the bar resembled a five star London hotel. Overall I would stay again ONLY once the hotel has a major refurbishment. I would rather stay in a premier inn or pay extra and stay in another top Newcastle hotel.
Comment from Hotel Management
09-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for your feedback. Kind regards, Copthorne Hotel Newcastle
3 out of 5
by A verified traveller

Quayside

Posted 29-Sep-2017
Very dated room light shade has splash marks desk has big chunk out of the edge. Celing paint flaking outside bathroom door Bathroom is very old and not 4 star. Bed linen was very clean and staff very nice
Comment from Hotel Management
02-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location - close to Newcastle city centre

Posted 21-Sep-2017
Pros: Location
Cons: Wi-Fi speed
Location: Newcastle city centre St James's Park stadium tour which was great Visit Tynemouth on the metro which is a seaside town with lots of restaurants
This hotel is in a great location within easy walking distance of the city centre. It is also positioned on the quayside which is lovely. The hotel itself is a little dated but it is clean and the rooms are comfortable. There is a good choice at breakfast too. There is parking available too but there is a charge (£9.00 overnight). The only slight issue is that the Wi-Fi was quite slow.
Comment from Hotel Management
02-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle
4 out of 5
Recommended
for Everyone
by A verified traveller from Arbroath, Scotland

Hotel Staff were brilliant

Posted 20-Sep-2017
I think the room could have had gowns and the bathroom could have been a bit more up to date. The staff were all so friendly and helpful. This includes all house keeping, reception and bar staff. Nothing was a problem for any if them. The staff make this hotel.
Comment from Hotel Management
02-Oct-2017 by Copthorne Hotel Newcastle, Hotel Management
Thank you for staying with us, we appreciate your feedback. Kind regards, Copthorne Hotel Newcastle