Ratings based on 649 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect for a city break

Posted 31-Jan-2016
Pros: Everything
Cons: Nothing
Location: Fabulous
I booked this hotel because I wanted a city leisure break and retail therapy . I wasn't disappointed . The location was splendid and I felt comfortable in the surroundings. The staff were helpful and efficient , the room was perfect and the food was excellent what more can you ask for. I will certainly do it again soon
2 out of 5
by A verified traveller

Nice Hotel,nice staff,1 problem

Posted 13-Jan-2016
Pros: location is the main feature I liked
Cons: better soundproofing between rooms
Location: plenty nightlife,nice restaurants & good music venues
overall hotel is fine,good location,clean,tidy,room spacious,food ok,staff are friendly and helpful but what soured the stay was the noise from the next room,television was loud into the early hours,now this may have been magnified that the room seemed to be on suite,and only a door separating the two rooms,and it felt that the television in next room was on opposite side of this door
5 out of 5
Recommended
for Everyone
by A verified traveller

Quayside

Posted 04-Jan-2016
Excellent hotel, good location, easy parking, overall a great hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from whitley bay

Much better than reviews

Posted 31-Dec-2015
Pros: Position is excellent , staff were really friendly, value for money
Cons: Bar prices
Location: Went to the new split chimp micro pub and the raj tandoori. Both excellent
Had a night away with the Mrs. Room was clean and comfortable. Staff were attentive. The only. Downside was a bottle of IPA at 5.50 a bottle.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dudley

Good location for my business meeting.

Posted 19-Dec-2015
Pros: Room service food was very good, but a little limited for me, but quality of food was excellent. Member of staff who bought my food were very nice
Cons: Noise from the heating was loud - so I did put it on then take it off again, would not of been able to sleep with it running
Location: Great location. Near to all of the amenities, however I did not explore the area as I was on business so arrived late back to the hotel.
Arrived at 11.30pm to be greeted by two very friendly front of house staff. Made very welcome and was dealt with in a polite manner.
3 out of 5
Recommended
for Everyone
by A verified traveller from North Yorks

Great Hotel, close to Quayside and centre

Posted 07-Dec-2015
Pros: Its location is fantastic - You can walk to the city centre or Sage with ease. No need for a taxi unless you cannot manage hills!
Cons: The WiFi service is appalling. We are frequent visitors so don't pay for WiFi otherwise I would be complaining more. It is slow and almost useless
Location: Right by the river - great Nearby, are some great bars and restaurants, the Baltic, Millennium bridge and Sage are a short walk only
We have used the Copthorne for years now and unfortunately I have to say that it is becoming a bit run-down nowadays and the facilities are not what they were.
3 out of 5
by A verified traveller from York

Good enough...

Posted 05-Dec-2015
Pros: Riverside location.
Cons: Wifi
Location: Relatively quiet and walk along the river is nice.
It was a Thursday evening and at only £50 I don;t have much to complain about; except the horribly slow wifi which in this day and age is not really acceptable in a half-empty hotel in the middle of town, where the only guests are likely to be business people who need wifi access -- room for improvement.
4 out of 5
by A verified traveller

ok

Posted 30-Nov-2015
Nice hotel but, bed was small and not having wifi or breakfast included seemed wrong for the prices charged.
4 out of 5
Recommended
for Couples
by Marylyn

This traveller left a rating score only Posted 11-Nov-2015 on Hotels
2 out of 5
by A verified traveller

Posted 09-Nov-2015
Some Club rooms have adjoining rooms - they don't tell you this and this increases the noise levels from your neighbours !