Ratings based on 938 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from castleford

Hotel next to the river

Posted 23-May-2017
The staff were lovely and couldn't do enough for us. The hotel is really dated. Very 1970s decor. The toilet seat in our room had only 1x stopper underneath and we only had 1 bath and 1 hand towel..
4 out of 5
Recommended
for Everyone
by A verified traveller from north yorkshire

Nice comfortable hotel next to river

Posted 17-May-2017
Only stayed one night. Room was lovely overlooking the river. Staff were very pleasant. Only downside was we had to wait 45 minutes for our evening meal and we were the first people in the restaurant at 6.30. Otherwise it was a pleasant stay
1 out of 5
by A verified traveller from Sunderland

City break

Posted 15-May-2017
Pros: locality, close to city but far enough away to be quiet
Cons: décor needs improving, swimming pool needs to be put back into action general maintenance level very low, only 1 lift working meant waiting ages for t
Location: on the riverside, near for the sunday quayside market, short walk up into town for shops and bars
Always held Copthorne hotel in high regard, however in reality it has seen better days. Staff were really good but the facilities and general state of the hotel let it down very badly. Room was clean but sparse in facilities, 1 earl grey, 1 Green teabag, didn't see any coffee. Sink blocked in the bathroom and outside the window ledge was full of cigarette ends. Big function on the Saturday night and only 2 bar staff! Breakfast was really good however the plate heaters don't work so the plates were cold!
3 out of 5
Recommended
for Everyone
by A verified traveller from Derby

Hotel good overall - 1 night stay

Posted 02-May-2017
Great customer service, nice location on the river (lovely view and close to city centre, about a 10 minute walk), room was very big and above expectations. One major issue we experienced was that the room's temperature was way too hot - the room's A/C didn't do its job very well and we were very uncomfortable with how hot it was. The wallpaper was also a tad tacky but other than that (and the room temperature), our stay was relatively good.
2 out of 5
by A verified traveller

Needs improvement

Posted 02-May-2017
Pros: Location
Cons: Needs a complete overhaul
Location: Quayside is full of fantastic bars and restaurants. The river and bridges are beautiful
The only thing going for this hotel is its location which is on the quayside. The rooms were very dated and scruffy. There was no wifi available, and only 1 plug socket. The temperature in the room was stifling and the air conditioning completely ineffective. One of the lifts was broken so we were directed to the stairs which turned out to be bare concrete,bleak and reminiscent of a multi storey car park. Outside the hotel was littered with rubbish and cigarette butts. Overall: nasty.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-May-2017
Brilliant hotel, really clean would 200% stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Great positioning for all activities

Posted 21-Apr-2017
Excellent proximity to the arena and town staff were great and welcoming
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2017
Pros: Location
Location: Lots of bars and places to eat.
Lovely hotel,ideal location looking a bit tired in public areas.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in a central location.

Posted 17-Apr-2017
We stayed here over the Easter weekend and were impressed with the facilities, staff and breakfast. The club room was on the 5th floor. It was tastefully decorated and on the whole clean and comfortable. Staff couldn't have been any more helpful. We had breakfast at the hotel and it was a serve yourself buffet with plenty of choice. The hotel is a 10 minute walk from the railway station and about a 15 minute relatively easy walk to the centre of town. Would certainly come back if back in Newcastle.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kilmarnock

Lovely views over the Tyne

Posted 17-Apr-2017
Nice spacious room with comfy bed although the pillow was a bit to firm for me. Woken up each morning with sun shining and lovely views. Even stunning at night.