Ratings based on 1,003 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Aug-2017
Lovely positions with beautiful views of the Tyne. Bathroom rather basic - no separate shower. Otherwise a good hotel. Staff were excellent. Helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from sunderland

Nice hotel close to city and restraints and bars

Posted 17-Aug-2017
From start to finish we had a lovely stay the hotel staff were lovely, the room had a good view and nice touch with a free wine each for me and wife
3 out of 5
Recommended
for Everyone
by A verified traveller from Falkirk

Clean and great staff

Posted 17-Aug-2017
Hotel was good. As a person with a Disability. MS It is not easy to climb on and out bath tubs for a shower . So disability friendly rooms would help. Bed was a great height and very comfy. Staff were great and staff that were cleaning rooms best I have met on my travels so big well done to them.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to quayside bars and restaurants

Posted 04-Aug-2017
Excellent room, a little outdated, but a lovely view of the Tyne.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great view of Tyne and good location

Posted 27-Jul-2017
A nice hotel close to the city centre lovely room overlooking the Tyne
4 out of 5
Recommended
for Everyone
by A verified traveller from Eastbourne

Great location to explore Newcastle and Gateshead

Posted 21-Jul-2017
Pros: room size and comfort, and location
Cons: hooks on back of bathroom door to hang the robes they very thoughtfully provided (and slippers!!)
Location: Perfect location for crossing the bridges and exploring along the river. You can walk in to town but the bus stops are very close if you prefer.
This hotel was in a great location on the river giving us views of the bridges. We were able to walk in to town and across to Gateshead. It was clean, the room was large and comfy and the breakfasts were good too. the furnishings were a little dated but all were in good order so this is not a complaint. We were able to park for our 3 day stay at a very reasonable cost and overall we liked this hotel very much. The bar and restaurant, Quay 7, by the river, was a lovely place to sit in the evenings.
3 out of 5
Recommended
for Everyone
by A verified traveller from Worcester

Close to Metro Arena

Posted 08-Jul-2017
Pros: Location
Cons: Food and i mean Breakfast Lunch and dinner, all very poor both in choice and quality
Location: Loads to do nearby
Great location for Metro Arena, food very very poor
5 out of 5
Recommended
for Everyone
by A verified traveller from Durham

Nice hotel close to the river Tyne

Posted 03-Jul-2017
Pros: The close location to the Quayside
Cons: I didn't find the bed very comfortable
Location: Near the beautiful river Tyne and the Quayside. Lots of cool bars and restaurants nearby.
Lovely staff, a superb view of the Tyne and a clean and comfortable room
1 out of 5
by A verified traveller from m

Tired old hotel with loud disco till late at night

Posted 02-Jul-2017
Hotel location was good but so much was wrong. Food was poor and they did not deliver what we ordered. One bath towel for two guests and heating in room did not work. Worst thing was a extremely loud party which we had not be warned about and which did. If end till midnight. Room was shaking from the loudspeakers downstairs and manager only reaction was ' we should have asked for a quiet room on check in'! We asked manager to come to the room to hear how loud it was and although she said she would come up she never appeared. A bad hotel with a manager who could not care less about her customers. Do not stay at this hotel is you want to sleep....
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jun-2017
Nice clean comfortable room ,good breakfast ,dropped a mark as one barman over charged me by £3 for two drinks