Ratings based on 807 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from h

Great view

Posted 16-Sep-2016
Pleasantly surprised by size of room and spectacular triple-window view over the Tyne. Helpful staff. Well positioned for easy access to the law courts. Great shame they've closed the pool since my last visit - used to be the best feature. Meals ok if rather uninspiring - didn't eat dinner, having read the menu. Breakfast ok.
4out of 5
by A verified traveller

Excelente

Posted 31-Aug-2016
Pros: Habitación, vistas, personal.
Location: Esta junto al rio, muy cerca del castillo y de una zona preciosa de Pub y restaurantes, a 10 min de la zona mas comercial.
Muy buena elección, habitación lujosa, bonitas vistas.
3out of 5
by A verified traveller from scotland

Needs a refurb.

Posted 30-Aug-2016
Location: Handy for quayside.
All a bit tired, lumpy bed, needs full refurb. Staff friendly
3out of 5
by A verified traveller from Manchester

Nice hotel great location

Posted 08-Aug-2016
Great hotel and nice location on the Tyne. A bit shabby in places I think the hotel is in need of a bit of modernisation and TLC. The staff were friendly. Buffet breakfast average but ok.
5out of 5
by A verified traveller from cambridge

Perfect location

Posted 28-Jun-2016
Location: Brilliant Sunday market on quayside,
The hotel was right next to the river and just a short walk into town and the station. The room was large and comfortable,and seeing the sun glinting on the river and the lovely bridges From our window was really lovely .
3out of 5
by A verified traveller

Disappointing and dated.

Posted 26-Jun-2016 on Hotels
Reception staff indifferent - no warmth at check in/check out. Hotel very quiet - no atmosphere. Room was at the end of first floor corridor which was very dark & carpet very old. Room was dated & bathroom needs complete refurb. View over river pleasant.
5out of 5
by Margaret from newcastle

visitors from london

Posted 22-Jun-2016 on Hotels
Business trip from London pleasant stay
5out of 5
by david

This traveller left a rating score only Posted 22-Jun-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Jun-2016 on Hotels
5out of 5
by Dianne from Sheffield

Girlie Night Out

Posted 21-Jun-2016 on Hotels
The hotel was great. The room was very dusty though on any surface and looked like it had not been dusted in a long time.