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Hilton Newcastle Gateshead

Photo gallery

Featured image
Indoor pool
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of Hilton Newcastle Gateshead

Hilton Newcastle Gateshead

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationQuayside11 min walk
  • Popular LocationSt. James' Park18 min walk
  • AirportNewcastle (NCL-Newcastle Intl.)16 min drive
  • Popular LocationBeamish Open Air Museum31 min drive

Choose dates to view prices

About this area

Gateshead

Located in Gateshead, Hilton Newcastle Gateshead is near a metro station. Sage Gateshead and Newcastle-upon-Tyne Theatre Royal are cultural highlights, and some of the area's notable landmarks include St. James' Park and Beamish Open Air Museum. Looking to enjoy an event or a game? See what's going on at Utilita Arena Newcastle or Newcastle Racecourse.
Popular Location

What's nearby

  • Sage Gateshead - 4 min walk
  • Tyne Bridge - 5 min walk
  • Quayside - 11 min walk
  • St. James' Park - 18 min walk
  • Beamish Open Air Museum - 31 min drive

Getting around

  • South Gosforth Station - 7 min drive
  • Newcastle Central Station - 13 min walk
  • Newcastle (NCL-Newcastle Intl.) - 16 min drive

Restaurants

  • Windows on the Tyne — 1 min walk
  • Long Play Cafe - 5 min walk
  • The Quilted Camel - 5 min walk
  • House Of Tides - 5 min walk
  • Uno's Restaurant - 6 min walk

About this property

Hilton Newcastle Gateshead

4-star hotel, walk to Sage Gateshead
Along with a restaurant, this hotel has an indoor pool and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a sauna are on-site. All 254 rooms offer WiFi, MP3 docks and flat-screen TVs with satellite channels. 24-hour room service, electric kettles and hairdryers are among the other amenities available to guests.
Hilton Newcastle Gateshead offers 254 forms of accommodation with MP3 docking stations and laptop-compatible safes. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 14 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM–10 AM on weekdays and 8:00 AM–11 AM on weekends: GBP 10.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Hindi
  • Hungarian
  • Italian
  • Polish
  • Turkish

Business services

  • Business centre
  • Computer station
  • Conference space (3365 square feet)
  • Meeting rooms 11

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • MP3 dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 35 per accommodation, per stay
Dogs and cats welcome
1 per room (up to 31 lbs/14 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for GBP 10.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Self-parking fee: GBP 14 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hilton Gateshead Newcastle
Hilton Newcastle
Hilton Newcastle Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Hotel Gateshead
Gateshead Hilton
Hilton Gateshead
Hilton International Gateshead
Hilton Newcastle Gateshead Hotel Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Gateshead Gateshead
Hilton Newcastle Gateshead Hotel Gateshead

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 485 out of 993 reviews
5 - Excellent 49%
Rating 4 - Good. 328 out of 993 reviews
4 - Good 33%
Rating 3 - Okay. 110 out of 993 reviews
3 - Okay 11%
Rating 2 - Poor. 48 out of 993 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 993 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel hard to find by Sat Nav. Lots of damage and marks in room, condition really below expectations. Sofa turned into sofa bed despite only 1 guest in room. Marks on sofa. Hotel staff great and friendly. Wouldn't stop again. Very disappointed.
Stayed 2 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay❤️,clean room,everything was good,bed very comfy and clean
Stayed 1 night in Dec 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfy hotel with very good amenities and superb city location.
Stayed 1 night in Dec 2020

2/5 Poor

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not up to Hilton’s usual high standards
Quite a disappointing stay unfortunately. Some aspects admittedly due to COVID and unavoidable, others (and the focus of this review) down to this hotel not meeting Hilton’s usual high standards. 1. The rooms aren’t in a great condition, they’re aged, with plenty of marks, chips and other wear and tear on the furniture, walls, and floor. The pictures make it look a lot nicer than it actually is. 2. Whilst housekeeping is currently an opt-in service, they did not attend to our room on a day we specifically did request it (on leaving the hotel in the morning) and then did come to our room on a morning it had not been requested. 3. Following housekeeping refreshing our room, it became clear that some amenities (soaps, coffee, biscuits, etc) had not been put in our room for our arrival. 4. We were unable to use the pool at any time during our stay, it was fully booked for the duration of our stay (3 nights) by the time we arrived for check in. I had messaged the hotel 1 week in advance to try and book this and received no reply. I phoned the hotel 24 hours before arrival and was told it was fully booked. Whilst I appreciate a booking scheme is probably necessary at the moment due to COVID guidelines, it’s a shame that all guests are not given warning of the need or a proper opportunity to book use of the pool. 5. The hotel pre-authorised charges to my debit card during our stay. One was authorised, one not. One remains pending 6 days after departure.
Stayed 3 nights in Oct 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated
Very disappointed. River view was a view of traffic on tyne bridge room very dated, smashed tiles in bathroom very old suite needs lots of work.
Stayed 1 night in Oct 2020