Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Very unpleased with my check-in . We was very excited about celebrating our 4th yr anniversary. When we arrived at hotel the staff didn’t see very happy and excited with checking us in. Then when is was time for payment they stated Expedia is giving us The wrong price and if we wanted to stay we had to pay $415 more then what was stated. The Manager wasnt too helpful.We paid because Expedia wasn’t able to get in contact with. Then we check in and the room wasn’t nothing like the picture displayed on the website so I go back to the front desk and they told me Expedia put the wrong room category that room is premium I asked for a upgraded for the mix update because it was a lot free room due to the virus.
Americans, beware of booking this property thru Expedia! I prepaid my stay through Expedia but The hotel upcharged me 20 percent because that’s “their current policy for Americans booking they Expedia“. General manager was made aware that this was violating their terms of service with Expedia but didn’t seem to care.
