Apartment, 2 Bedrooms | In-room safe, desk, iron/ironing board, rollaway beds

Reviews of Diamond Plaza Apartments

3 out of 5
Diamond Plaza Apartments
Masari Road, Parklands, Nairobi

Reviews

6.4
Rating 10 - Excellent. 7 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 6 out of 27 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

patrick

Disliked: Cleanliness
Well to begin with they were illprepared"! After traveling for 13hours and 15minites the room was not ready. I had to wait 😭 for almost 1hour before I could go in the bathroom had awful sent that was emanating from the I felt sick just being in that room. Went to front desk demanding a transfer to another by the time I got in to #601 there were cockroaches all over it , complained then they send in the fumemigater but the roaches were still there. Noisy"! Very , very noisy place to spend one's vacation, please note, never again.
Stayed 13 nights in Sep 2023

6/10 Okay

Sadrudin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Arun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Arun

Stayed 2 nights in Dec 2022

8/10 Good

Kazeem

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It's good for the price charge.
Stayed 7 nights in May 2022

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not the property that was shown to me, this picture is from another apartment and is not even close to what I was shown. First I was shown a tiny room that was about a 12x12 with bugs. There were bugs and roaches in the final place they gave me. I was shown what they considered a suite but resembled a prison from the outside. First you have to go through grocery stores to access the room and them take an elevator up four flights where you then had to walk up two more flights of stairs and through a fenced in stairway. Once inside you could clearly see that the place kinda resembled the photo but maybe from 10 prior. Everything in the apartment was dated, with chipping painted wall, a dirty microwave, counter-top and pot, pan and silverware that had no shine under the layers of grease and dirt. There was one shining light to this apartment and that was the awesome 180 degree views from the many windows, especially the back bedroom. The bedroom was like a tiny palace in the clouds as once you awoke and open the curtains you were on top of the world. The view was breathtaking and it looked as if you could see all of Nairobi by only turning your head. The bed filled the corner of the room that was surrounded by windows on two sides. However I could not stay in a palace that in a junkyard and the room is the only redeeming quality. I would not recommend this place to anyone as the price was not inline with what you get and the service was exceptionally awful.
Stayed 9 nights in Mar 2020
Response from Diamond Plaza Apartment on 25 May 2020
Hello Mike, Thank you for your candid feedback. We regret to read that we did not meet your expectations at all. We have taken note of all the concerns raised and we shall review them. Please do accept our sincere apologies for any inconveniences.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Single traveller
Lots of building work going on at the hotel very noisy through out the day and dusty. Apartments need a major clean and some up to date decor. Staff were friendly and helpful. Security was very good.
Stayed 3 nights in Feb 2020

2/10 Terrible

Babalola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay in the hotel the apartment is a scam I need my refund.they dont have rooms.
Stayed 3 nights in Jun 2019
Response from Ecommerce Manager on 17 Jul 2019
Hello Babalola, Thank you for taking time to review us. We are sorry to read that we did not meet your expectations and for the misunderstanding about our rooms. We hope you can give us another chance to make it up to you.

10/10 Excellent

Chris

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for approximately 3 weeks for our internship nearby. Wonderful place with free breakfast, pool, nice gym access and free laundry service every day. Perfect for a long stay. They do have an elevator but the entrance is a little bit difficult to find.
Stayed 11 nights in May 2019
Response from Ecommerce Manager on 6 Jun 2019
Hello Chris, Thank you for your excellent review. It was indeed a pleasure hosting you. We shall share your feedback with the management. We could have a dedicated entrance for our guests. We look forward to hosting you again.

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip to Nairobi
The hotel was good and the area was full of shops and restaurants which I liked the breakfast area was next building lastly the staff was very friendly helpful and I will recommend the viewers to go there
Stayed 3 nights in Feb 2019
Response from Ecommerce Manager on 17 Jul 2019
Hello Mohammed, Thank you for you excellent review. We are indeed delighted to read that you had an wonderful stay with us. Looking forward to hosting you again.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stay at Diamond Plaza Apartments
The first night, I was accommodated next to a kitchen/ wash area which was noisy with staff playing music. The rooms were tired and a bit shabby. Apart from one night, loud music was playing until the wee hours, in one case up to 5.30am.
Stayed 5 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Located within a shopping mall.
No hot water and staff refused to change my room. Breakfast ok but in adjoining hotel. Just disappointing. I intend not to be this adventurous in hotel selection in future
Stayed 2 nights in Dec 2017

10/10 Excellent

Walter

Liked: Staff & service
Good location
Good place to stay withiwithin Parklands. Breakfast was great each morning.

4/10 Poor

Mary Magdalene, Alberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
cant wait for morning
Dangerous bathroom exposed electric wires
Exposed pipes covered by bubble wrap

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not so good just ok and comfortable
The stay was just OK. Service isn't the best, the area is very noisy even at night and breakfast options are very limited. The room was however clean and well equipped. I was amazed by the excellent WiFi.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

anand

Liked: Cleanliness
value for money
The entrance to hotel is from basement of shopping centre. It is not easy to locate and lift is very small.It is located on top floors of shopping centre.All types of Indian restaurants are near by.

10/10 Excellent

bipin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and also clean
Amazing

10/10 Excellent

Bipin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anjan, Daressalaam

Disliked: Cleanliness, property conditions & facilities
Good to stay once
Nice shopping area

6/10 Okay

Morris, Utah, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible. I got what I paid for, $50 a night.
I will never stay here again. It was ghetto.

2/10 Terrible

Zaba, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, smelly, terrible furniture & bathroom
Was smelly, bathroom was in terrible shape with broken shower head and worn out toilet seat, untidy kitchenette I decided to go find another hotel-couldn't stay in that horrible place. I will definitely not recommend it to anyone.

6/10 Okay

Giovanna, Italy

Liked: Room comfort
Good location, friendly staff
The place is conveniently located in a shopping complex with good choice of restaurants and a supermarket. However, at night the nearby pub plays loud music till late, apparently also week days. When I was there the swimming pool was under renovation so could not be used. The breakfast area is located in another building within the complex and I had not been given information on how to reach it, I had to find out by calling a phone number since early in the morning I could not find someone to ask - So, perhaps communication to the clients could be improved. Staff is very friendly and accommodating.

6/10 Okay

Ivan

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
soggiorno piacevole
La struttura è grande, sotto c'è un centro commerciale con vari negozi e supermercati,ampio parcheggio e servizio di sicurezza..gli ascensori portano ai piani superiori dove si trovano gli appartamenti mono camera con cucina e bagno.. è possiibile cucinare ed è compreso il lavaggio della biancheria..il centro di Nairobi è a 5 km penso... ci vuole il taxi per arrivare in centro città....
Stayed 10 nights in Sep 2018
Response from Ecommerce Manager on 26 Oct 2018
Ciao Paolo, grazie per la tua valutazione e recensione meravigliosa. Siamo lieti che ti sia piaciuto stare con noi. In attesa di ospitarvi nel prossimo futuro.

8/10 Good

Yoichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay
The location is right in the center of a shopping area. You can easily find the food courts. The access to the hotel is a little hard for a stranger as you need to find a narrow path in the Diamond Plaza. The amenities and breakfast are good considering its price. Overall, this is good for a short stay
Stayed 1 night in Sep 2018
Response from Ecommerce Manager on 11 Oct 2018
Hello Yoichi, Thank you for your wonderful review and rating. We are happy to hear that you had a good stay and got value for your money. We look forward to hosting you in the near future.

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne surprise
Entrée de l'hôtel un peu difficile a trouver car dans un mall disposant de plusieurs ascenseurs. Quartier indien tres tranquille et calme. Bonne surprise pour le petit déjeuner pris dans l'hôtel luxueux du même groupe juste a côté jouxtant la piscine et la salle de sport avec une super vue sur nairobi. Chambre calme et confortable.
Stayed 2 nights in Aug 2018
Response from Ecommerce Manager on 14 Sept 2018
Cher Benoit, Désolé pour le problème en essayant de rejoindre notre hôtel. Nous sommes toutefois heureux que vous ayez aimé rester avec nous. Au plaisir de vous accueillir à nouveau.