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Get an overview of this hotelFamily-friendly hotel with 2 restaurants and full-service spa

Collecting Nectar Points

Popular property highlights

Free self parking
Free WiFi
Outdoor pool
Business centre
Laundry facilities

Location

This family-friendly Nairobi hotel is located near the airport, within a 10-minute walk of Central Park, Uhuru Park and Teleposta Towers. City Market and Kenyatta Mausoleum are also within 15 minutes.

Hotel features

This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a swim-up bar.

Room amenities

All 183 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate bathtubs and showers.

Renovations & Closures

The property will be renovating from 17 March 2017 until 31 May 2018 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Parking area
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Nairobi Serena Hotel features an outdoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and A swim-up bar. Wireless Internet access is complimentary.

This 5-star property offers access to A business centre and meeting rooms. This luxury hotel also offers a kid's pool, a fitness centre and spa services. For a surcharge, a round-trip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on-site.

Nairobi Serena Hotel has designated areas for smoking.

  • Express check-in 
  • Lift 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Swim-up bar 
  • Business centre 
  • Conference space 
  • Spa treatment room(s) 
  • Porter 
  • Express check-out 
  • Tours/ticket assistance 
  • Meeting rooms 5 
  • Coffee shop or café 
  • Free self parking 
  • Free WiFi 
  • Steam room 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Outdoor pool 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Luggage storage 
  • Hair salon 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • Concierge services 
  • Gift shops or newsstand 
  • Shopping on site 
  • Designated smoking areas 
  • Laundry facilities 
  • Total number of rooms - 183 
  • Number of floors - 3 
  • Airport transport (surcharge) 
  • Garden 
  • Free newspapers in lobby 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Pay movies 
  • Hair dryer 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Premium TV channels 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Desk 
  • Satellite TV service 
  • Free bottled water 
  • Coffee/tea maker 
  • Turndown service 
  • Designer toiletries 
  • Bathrobes 
  • In-room massage available 
  • Separate bathtub and shower 
  • Room service (24 hours) 
  • Rollaway/extra beds (surcharge) 
  • In-room childcare (surcharge) 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Individually furnished 
  • LCD TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Cafe Magreb – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.

The Pool Terrace and Bar – This café only serves light fare.

The Aksum Bar – Overlooking the garden, this lobby lounge only serves light fare.

The Mandhari – This fine-dining restaurant overlooks the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

  • Golfing nearby 

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include massages, facials, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Number of treatment rooms 4 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at noon

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 10200 per night.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Fee for buffet breakfast: KES3547 per person (approximately)
  • Airport shuttle fee: KES4000 per person (one-way)
  • Rollaway bed fee: KES10200 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Nairobi Serena Hotel
  • Nairobi Serena

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.

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