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Nairobi Serena Hotel

Photo gallery for Nairobi Serena Hotel

Lobby
Outdoor pool
Outdoor pool
Outdoor pool
View from Room

Overview of Nairobi Serena Hotel

VIP Access

Nairobi Serena Hotel

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
Kenyatta Avenue / Processional Way, Nairobi

Explore the area

  • Popular LocationKenyatta Mausoleum12 min walk
  • Popular LocationKenyatta International Convention Centre16 min walk
  • Popular LocationKenya Railway Golf Club16 min walk
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)39 min drive

Choose dates to view prices

About this area

Nairobi

Located in Nairobi, Nairobi Serena Hotel is connected to the convention centre. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Giraffe Centre and Nairobi Railway Museum. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Central Park - 5 min walk
  • Uhuru Park - 8 min walk
  • Kenyatta Mausoleum - 12 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Kenya Railway Golf Club - 16 min walk

Getting around

  • Syokimau Station - 38 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 39 min drive

Restaurants

  • Cafe Magreb Restaurant — 1 min walk
  • The Pool Terrace and Bar — 1 min walk
  • Pointzero Cafe - 6 min walk
  • Flame Tree Restaurant - 7 min walk
  • Mukutan Garden Café - 9 min walk

About this property

Nairobi Serena Hotel

Luxury hotel connected to the convention centre in Nairobi with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a bar/lounge. All 199 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate baths and showers.
Nairobi Serena Hotel offers 199 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Italian

Business services

  • Business centre
  • Conference space (4844 square feet)
  • Meeting rooms 8

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property – September 2019

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - midnight
Early check-in subject to availability
Early check-in fee: 75 per cent of room rate
Late check-in fee: 75-per cent of room rate for check-in between 6:00 PM and midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: 75 per cent of room rate
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 10200 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in fee: 75 per cent of room rate (subject to availability)
  • Late check-in fee: 75 per cent of room rate for check-in between 6:00 PM and midnight
  • Late check-out fee: 75 per cent of room rate (subject to availability)
  • Rollaway bed fee: KES 10200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 99 out of 160 reviews
5 - Excellent 62%
Rating 4 - Good. 48 out of 160 reviews
4 - Good 30%
Rating 3 - Okay. 9 out of 160 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 160 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 160 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
customer
the property was safe and comfortable
Stayed 4 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely gorgeous, very clean, and the staff were incredibly helpful, friendly, and professional. If I go back to Nairobi, I will definitely stay at the Serena Hotel again1
Stayed 7 nights in Dec 2020

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind, welcoming and professional. Excellent location in the heart of Nairobi. Wish we could’ve stayed longer.
Stayed 1 night in Nov 2020