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Nairobi Serena Hotel

5.0 star property
Art Deco hotel connected to the convention centre in Nairobi with a full-service spa

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Photo gallery for Nairobi Serena Hotel

Outdoor pool
Lobby
Terrace/patio
Interior detail
Exterior detail
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • Air conditioning
The current price is £138
includes taxes & fees
9 May - 10 May
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay films

Executive Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Designer toiletries
Bathrobes
  • City view
  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, individually furnished, desk

Superior Room

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Designer toiletries
  • City view
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay films

Business Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Designer toiletries
Bathrobes
  • City view
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2019
Designer toiletries
Bathrobes
  • City view
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Designer toiletries
Bathrobes
Separate bath and shower
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Deluxe Room

Minibar, in-room safe, individually furnished, desk

Standard Deluxe Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2019
Designer toiletries
Bathrobes
  • City view
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner Suite

Corner Suite | Minibar, in-room safe, individually furnished, desk

Corner Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Designer toiletries
Bathrobes
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • Uhuru Park - 8 min walk - 0.5 miles
  • University of Nairobi - 11 min walk - 0.6 miles
  • Kenyatta International Convention Centre - 16 min walk - 0.9 miles
  • Nairobi Hospital - 3 min drive - 1.6 miles
  • United Nations Office at Nairobi - 10 min drive - 5.5 miles

Getting around

  • Syokimau Station - 24 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 26 min drive

Restaurants

  • ‪Mwendaz - ‬10 min walk
  • ‪Aksum Bar - ‬1 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mandhari Restaurant - ‬1 min walk
  • ‪The TERRACE, Intercontinental HOTEL - ‬8 min walk

About this property

Nairobi Serena Hotel

Family-friendly hotel remodelled in 2019 and located near Uhuru Park
Located close to University of Nairobi and Nairobi Hospital, Nairobi Serena Hotel provides an adjacent golf course, a swim-up bar and a poolside bar. Tee up with amenities such as golf caddies at this hotel. Indulge in a massage, a body treatment and a facial at the on-site spa. The on-site international cuisine restaurant, Cafe Magreb Restaurant, offers breakfast, brunch, lunch and dinner. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All 199 individually furnished rooms offer comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and bathrobes.
Extra amenities include:
  • Designer toiletries, separate baths/showers and hairdryers
  • 21-inch LCD TVs with premium channels
  • Childcare services, coffee/tea makers and daily housekeeping

Languages

English, French, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: KES 3,547 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In a national park
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in fee: 75-per cent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 100.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately KES 3547 per person
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75 per cent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Nairobi Serena Hotel?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on 9 May 2025 start from £138.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nairobi Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nairobi Serena Hotel?

Self-parking is free at this property.

What time is check-in at Nairobi Serena Hotel?

Check-in start time: noon; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM to midnight for a fee of 75%.

What time is check-out at Nairobi Serena Hotel?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Does Nairobi Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 4000 per person applies.

Where is Nairobi Serena Hotel located?

This family-friendly Nairobi hotel is located near the airport, within a 15-minute walk of Uhuru Park and University of Nairobi. Nairobi Hospital and The Aga Khan University Hospital are also within 3 mi (5 km).

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Nairobi Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 196 out of 279 reviews
Rating 8 - Good. 62 out of 279 reviews
Rating 6 - Okay. 15 out of 279 reviews
Rating 4 - Poor. 4 out of 279 reviews
Rating 2 - Terrible. 2 out of 279 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.
Stayed 2 nights in Mar 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel in every respect.
Stayed 1 night in Nov 2024

10/10 Excellent

Salimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and food!
Stayed 2 nights in Jan 2024

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Jay

Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Ssebina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in for one night but it was worth it. The staff was amazing with a smiling faces and nice costumer care. I highly recommend it…..
Stayed 1 night in Dec 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Stayed 3 nights in Aug 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth a repeat stay!

Very friendly and supportive staff, clean and comfortable room.
Stayed 3 nights in May 2023

10/10 Excellent

Levis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Superb hotel with extremely friendly and helpful staff. I had four nights here and loved every minute.
Stayed 4 nights in Mar 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional African Hotel

Fantastic hotel with amazing friendly staff. Good location.
Stayed 7 nights in Nov 2023

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very nice property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in May 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and very helpful Property is beautiful
Stayed 1 night in Sep 2022

10/10 Excellent

Prasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth staying there again

Great location. Good staff. Nice pool.
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was amazing. Everyone went above & beyond.
Stayed 4 nights in Jul 2024

10/10 Excellent

Hyunsik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to come back to this property again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, bit pricy though.
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and good hotel.

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.
Stayed 1 night in Jul 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in the heart of Nairobi
Stayed 1 night in Jun 2023

10/10 Excellent

adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Shukri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
Stayed 1 night in Jan 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing
Stayed 2 nights in Feb 2024