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"We travelled for a family long weekend. The staff were helpful, the hotel well located and it made a great base to explore the city"

"Always a good stay. Staff very friendly, food really tasty and great selection at the bar. Plenty of choices for breakfast and evening meals, for adults and children alike. Check in first around the back, then park in the multistorey at Cabot Circus. Easy! Price included in room cost. Hotel was busy (Easter hols) but quiet inside room. Air con quite noisy but not an issue. White noise... Traffic noise can take time to get used to if you're not from a city, but it drops off quite soon after 11pm, we found. Very happy to stay here and will do again. Central, accessible and felt well looked after."

"Hotel was great, clean, professional staff. The only issue I had was on check out when I discovered a £6.70 (12.5%) service charge for 2 meals and 2 drinks in the restaurant as I had charged it to my room. "

"The reception staff member when we arrived was not very helpful, did not tell us about breakfast or the pool times etc , tried to over charge our room by a lot of money , was not friendly at all The room was clean but every time you used the toilet it made a really loud noise after flushing You also had to pay £8 per night for parking"

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"Rooms lovely building and gardens beautiful stzff very helpful"

"Fine for a pre flight stop over"

"Great location to the conference I was attending"