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"It was clean and the breakfast was lovely however the beds are too hard. I choose this hotel for the pool for my daughter and I enquired at reception about the pool times and was told it opened at 8am on Sunday morning what they did not tell me however was that it closed at 10am so my daughter was very disappointed I paid a lot of money for that room I am guessing more than normal as events were on but I will not be booking there again "

"No option to have rooms cleaned during our 2 night stay! Had to go down and get fresh towels etc. No mention of lack of service!"

"Our room smelt of stale cigarette smoke on arrival. The reception staff changed our room straight away to another room which was acceptable."

"The room was excellent and central to Manchester, staff friendly and clean hotel all over. Would stay again!"

"Great location, excellent staff who went that extra mile. Would definitely recommend."

"I had an ok experience which immaure was just a blip innthe system , but the room i intially booked was not the one i was given , i gotnplaced in an accessible room for the disabled which i did not need and didnt have some of the extras i had booked for , a simple converstaion got me moved however as i was almost straight out to the event i was attending it wasnt until late that evening i realised that the toilet was blocked in the new room I'd been placed in rendering it unsuitable for use which obviously could have caused some major issues, besides that it was a lovley spacious room with a comfy bed and decent facilities. "

"The hotel decor is very tired. Its an old building that has been painted in more modern colours but the carpets are very worn and the woodwork has been repainted on top of layers of old paint. It is not a boutique hotel as described. The windows are single glazed with secondary glazing so there is no sound proofing of the street noise outside. We didnt eat at the hotel so cant provide any information about that. The staff however are so friendly and welcoming!"

"The bed was a lump of concrete. Truly awful 2 nights sleep. Never again. I'd pay more to stay further away."

"The best customers service The best location The best bedroom The best executive room The best breakfast The best in leeds"