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"Food & desserts were 10/10. Kids activities were a 10/10. Clean and safe Entertainment 10/10 Their doctor's office isn't helpful; you have to pay for any service, as it's not included. The nurse refused to even check my son's ears for a possible infection. She was completely useless and couldn't perform basic tasks. Seeing a nurse is free, but the nurse acts more like a receptionist. If you need basic care, like checking a throat or ears, she has to call the doctor, who charges $100 for the visit. "

"I love that it is next to airport "

"Excellent"

"Great pool and great dining options. Very convenient and very nice rooms. "

"Perfecto 👌"

"Very beautiful hotel, the pool on the roof is a major plus. Rooms are clean and big enough, good pizza"

"Food great "

"I had an amazing stay at this hotel. The views from my room were one of the best I've seen in Florence - breathtaking! The staff was incredibly accommodating, and when I mentioned that the airflow in our room was a bit still, they promptly delivered a fan to our room upon my return. The rooftop bar was another highlight - not only did it have an amazing view, but the staff were attentive and knowledgeable about their creative drink recommendations. And speaking of attentive service, the restaurant at the hotel really stood out. We were initially seated outside, but when it started to drizzle, the server kindly offered to move us inside for dinner, which we happily accepted. One of the best things about this hotel is its location - it's just a short walk from the primary train station in Florence, Santa Maria Novella. Overall, I would highly recommend this hotel to anyone looking for a great place to stay in Florence."

"It was a great location, and very welcoming and clean."