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"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"Friendly and helpful staff. Good value for money."

"Well located hotel within walking distance from Salisbury Cathedral and the city centre.Comfortable room adequate for overnight stay. No parking space available on site so had to park in public car park. Would advise guests to remember to request a space"

"Overall a great stay, excellent breakfast. There were some plumbing issues in my room - it’s an older building."

"Lovely old hotel set in beautiful grounds. It was perfect for our weekend getaway with friends. The staff were really friendly and accommodating."

"Spacious room with comfortable bed and sofa bed, lovely to have a bath tub with fast running hot water and the warm cookies on arrival was a great touch, would stay again."

"Stain on carpet and sheets after room was “cleaned”, no fridge, other than that room was spacious and relaxing. No smart TV and no access to the back for a firestick so stuck with free view channels "

"Lovely refurbished double room in a quiet corner of the hotel. Convenient parking place £7.50 a day "

"Clean room picked riverside four poster . Not really a great riverside view due to flat roof . Water in the evening for the shower was like warm We did mention it and the morning it was sorted . Parking was good and easy . Lovely walk into the city . I thought breakfast was included and considering we already paid £215 midweek I think it was quite expensive without breakfast "