The hotel is situated on a main road (no noise problems though) which gives great links to the main buses in to Funchal, including a courtesy bus from the hotel, and the open top tour buses.
The hotel says 4 star but how it isn't a 5 star I will never know! The hotel is home to beautiful gardens, including an orchid garden, making the scenery even more beautiful. Butterflies are always flying around and it just feels like paradise. The hotel is clean and maintained thoroughly everyday, they even have Harris Hawks come everyday that fly around to scare the pigeons and seagulls away!
The staff are so friendly and speak very good English, but everyone in Madeira is so friendly and helpful!
Whilst in Madeira, you must do some of these things: go up the cable car and visit the botanical gardens; get the toboggan back down the hill (but get the bus back to town, not a taxi as it's expensive), visit the natural pools at Porto Moniz, hire a car and just drive around- beautiful scenery but very very steep hills.
If you intend to get the bus everywhere, go to the newsagents to buy your tickets. You have like a top up card and you present it for every trip on a bus. So if you have 10 trips, you can go back and forth to Funchal 5 times. It works out much cheaper than buying on the bus and the bus driver told us this!
We missed out on going on a catamaran but loads of families there told us how brilliant it was as the Dolphins swam alongside and even views of a couple of whales!