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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Hotel Riu Palace Madeira

Photo gallery

Featured image
Beach
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Free cots/infant beds, free WiFi, linens

Hotel Riu Palace Madeira

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationReis Magos Beach4 min walk
    Popular LocationPonta da Oliveira13 min walk
    AirportFunchal (FNC-Cristiano Ronaldo)14 min drive
    Popular LocationPalheiro Gardens21 min drive

Choose dates to view prices

  • Junior Suite

    Room amenities

    • Sleeps 3
    • 2 Double Beds
    More details
  • Double Room, Balcony

    Room amenities

    • 323 sq ft
    • Sleeps 3
    • 2 Single Beds
    More details
  • Double Room, Balcony, Sea View

    4.2/5 guest room rating

    Room amenities

    • 323 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Single Room, Balcony

    Room amenities

    • Sleeps 1
    • 1 Double Bed
    More details

About this area

Santa Cruz

Located in Santa Cruz, Hotel Riu Palace Madeira is by the ocean. The area's natural beauty can be seen at Santa Cruz Beach and Madeira Botanical Garden, while CR7 Museum and Complexo Balnear do Lido are popular area attractions. Travelling with kids? Consider Vila Guida Garden Viewpoint and Funchal-Monte Teleferico. Take the opportunity to explore the area for water adventures such as scuba diving.
Popular Location

What's nearby

  • Reis Magos Beach - 4 min walk
  • Ponta da Oliveira - 13 min walk
  • Pinnacle Viewpoint - 8 min drive
  • Palheiro Golf Club - 16 min drive
  • Palheiro Gardens - 21 min drive

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 14 min drive

Restaurants

  • Main restaurant — 1 min walk
  • Poolside restaurant — 1 min walk
  • Onda Wind - 5 min walk
  • Praia dos Reis Magos - 5 min walk
  • A Traineira - 7 min walk

About this property

Hotel Riu Palace Madeira

4-star beach hotel with a full-service spa
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and spa services. All 327 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Other amenities available to guests include ceiling fans, hairdryers and phones.
Hotel Riu Palace Madeira offers 327 forms of air-conditioned accommodation with complimentary bathrobes and a hairdryer. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a bath and bidets. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ocean's Care. Services include massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at Hotel Riu Palace Madeira are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and local beverages included
Basic alcoholic drinks included

Land activities

Fitness facilities
Spa facilities
Limited spa services
Children's club

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free local area shuttle up to 13 kilometers

Food and drink

  • All buffet and à la carte meals, snacks and local beverages included
  • 2 restaurants
  • 2 bars/lounges

Things to do

  • 2 outdoor pools
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • Mini-fridge

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Multilingual staff

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • Conference centre

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open daily

More

  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Ceiling fan
  • Free cots/infant beds
  • Heating

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Mini fridge

Outdoor space

  • Balcony

More

  • Phone

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 28 February 2021 to 17 April 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Madeira Riu Palace
Hotel Palace Madeira
Hotel Riu Madeira
Hotel Riu Palace Madeira All Inclusive Canico
Hotel Riu Palace Madeira Canico
Madeira Riu Hotel
Riu Hotel Palace Madeira
Riu Palace Madeira
Riu Palace Madeira Canico
Riu Palace Madeira Hotel
Hotel Riu Palace Madeira All Inclusive
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
All-inclusive property Hotel Riu Palace Madeira - All Inclusive
Hotel Riu Palace Madeira - All Inclusive Canico
Hotel Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira
Riu Madeira Inclusive Canico
Hotel Riu Palace Madeira Hotel
Hotel Riu Palace Madeira Santa Cruz
Hotel Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira Hotel Santa Cruz

Frequently asked questions

Can I cancel my reservation for free at Hotel Riu Palace Madeira and receive a full refund?
Yes, Hotel Riu Palace Madeira offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Riu Palace Madeira cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Riu Palace Madeira have a pool?
Yes, this property has an indoor pool, 2 outdoor pools and a children's pool.
Is Hotel Riu Palace Madeira pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Riu Palace Madeira?
Self-parking is free at this property.
What time is check-in at Hotel Riu Palace Madeira?
Check-in is from 4:00 PM - midnight. After-hours check-in is not available.
What time is check-out at Hotel Riu Palace Madeira?
Checkout is at 11:00 AM.
Are there all-inclusive benefits at Hotel Riu Palace Madeira?
Some rate plans available at this hotel are all-inclusive.
Where is Hotel Riu Palace Madeira located?
This family-friendly Santa Cruz hotel is located by the ocean, within a 15-minute walk of Reis Magos Beach and Ponta da Oliveira. Santa Cruz Beach and Madeira Botanical Garden are also within 6 miles (10 km).
4.4
Excellent
Rating 5 - Excellent. 29 out of 59 reviews
5 - Excellent 49%
Rating 4 - Good. 27 out of 59 reviews
4 - Good 46%
Rating 3 - Okay. 2 out of 59 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 59 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 59 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Stayed 12 nights in Dec 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, great staff. These guys have lots of experience and it shows. Best stay I’ve ever had in a hotel.
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
The hotel was amazing and the service outstanding and friendly even during Covid this hotel took everything very seriously and felt very safe. Would definitely return.
Stayed 7 nights in Sep 2020

5/5 Excellent

Stayed 6 nights in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first visit to Madeira
A wonderful stay... the staff are all so friendly... the food wonderful & varied... the rooms spotless... a bookable courtesy bus into Funchal several times a day a real bonus... we will certainly be returning!
Stayed 5 nights in Jan 2020

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