Title: Vila Gale Santa Cruz Resort Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Vila Gale Santa Cruz Resort Hotel Hotel in Pinheiro with 2 restaurants and full-service spa ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/71efec63.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/b8a29ddc-758a-4e93-9bd2-06a3c8414737-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Sauna, hot tub, steam room, Turkish bath/hammam, body treatments](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/a3532070.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/0862f5ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/118d6070.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Vila Galé Santa Cruz, by the ocean, offers a peaceful getaway. Enjoy Italian dishes at two restaurants, hot stone treatments at the spa, cycling, and fitness classes. The property features indoor and outdoor pools, plus free WiFi in all rooms. 8.8 Excellent ## Popular amenities - - Bar - All-inclusive - 24/7 front desk - Hot tub - Room service £135 includes taxes & fees 1 Nov - 2 Nov ## Room options ### Check availability for these dates Tonight [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1376009&PinnedHotelID=1376009&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/d59eb7eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 2 Bedrooms, 2 Bathrooms, Sea View ### Highlights Furnished balcony Air conditioning LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination Hairdryer - 495 sq ft - Sea view - Sleeps 4 - 4 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/d59eb7eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room (with Extra Bed, 2 Adults + 1 Child) 8.0 Very good 1 review ### Highlights Furnished balcony Air conditioning Free cots/infant beds LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination - 248 sq ft - City view - Sleeps 3 - 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/a591687b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Sea View (with Extra Bed, 3 Adults) ### Highlights Furnished balcony Air conditioning LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination Hairdryer - 248 sq ft - Sea view - Sleeps 3 - 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/a591687b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child) ### Highlights Furnished balcony Air conditioning Free cots/infant beds LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination - 248 sq ft - Sea view - Sleeps 3 - 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/bbe5168b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room (with Extra Bed, 3 Adults) ### Highlights Furnished balcony Air conditioning LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination Hairdryer - 248 sq ft - City view - Sleeps 3 - 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/a591687b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double or Twin Room, Sea View 7.2 Good 5 reviews ### Highlights Furnished balcony Air conditioning Free minibar items LCD TV Hypo-allergenic bedding Blackout curtains Hairdryer Bathrobes - 248 sq ft - Sea view - Sleeps 2 - 2 Single Beds OR 1 Double Bed ![View from room](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/dc1c3f38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room Single Use, Sea View 8.0 Very good 1 review ### Highlights Furnished balcony Air conditioning LCD TV Hypo-allergenic bedding Blackout curtains Hairdryer Bathrobes Shower/bath combination - 248 sq ft - Sea view - Sleeps 1 - 2 Single Beds OR 1 Double Bed ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/d59eb7eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room (Single Use) ### Highlights Furnished balcony Air conditioning Free cots/infant beds LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination - 248 sq ft - City view - Sleeps 1 - 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/d59eb7eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Furnished balcony Air conditioning Free cots/infant beds LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination - 248 sq ft - City view - Sleeps 2 - 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/a591687b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Sea View (Single Use) ### Highlights Furnished balcony Air conditioning Free cots/infant beds LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination - 248 sq ft - Ocean view - Sleeps 1 - 2 Single Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1380000/1376100/1376009/a591687b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Sea View 10.0 Exceptional 1 review ### Highlights Furnished balcony Air conditioning LCD TV Hypo-allergenic bedding Blackout curtains Private bathroom Shower/bath combination Hairdryer - 248 sq ft - Sea view - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-Hotels-Vila-Gale-Santa-Cruz.h1376009.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-Hotels-Vila-Gale-Santa-Cruz.h1376009.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C32.68704%2C-16.79294&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MUXUX4CMHJyEz676VOHlHqWoFpE=) Rua de Sao Fernando, 5, Santa Cruz, 9100-157 #### What's nearby - Palmeiras Beach - 2 min walk - 0.1 miles - Machico Beach - 6 min drive - 4.0 miles - Reis Magos Beach - 6 min drive - 4.0 miles - Madeira Botanical Garden - 12 min drive - 8.7 miles - Funchal Farmers Market - 14 min drive - 9.2 miles #### Getting around - Funchal (FNC-Cristiano Ronaldo) - 7 min drive #### Restaurants - ‪Starbucks - ‬4 min drive - ‪Bites & Beer By Coral - ‬7 min drive - ‪Ponto De Encontro - ‬5 min drive - ‪Pizza Hut - ‬7 min drive - ‪Quiosque Buondi - ‬4 min drive ## About this property ### Vila Gale Santa Cruz Resort Hotel Upscale hotel by the ocean A free breakfast buffet, a poolside bar and a terrace are just a few of the amenities provided at Vila Gale Santa Cruz Resort Hotel. Active travellers can enjoy amenities, such as cycling and fitness classes, at this hotel. Indulge in a body treatment and a hot stone massage at the on-site spa. Enjoy Italian cuisine and more at the two on-site restaurants. In addition to shopping on-site and a garden, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An indoor pool and an outdoor pool - Limo/town car service, bike hire and self-parking (surcharge) - Babysitting (surcharge), a lift and a front desk safe - Meeting rooms, a banquet hall and wedding services Room features All 262 rooms have comforts such as furnished balconies and air conditioning, as well as thoughtful touches such as free WiFi and safes. Other amenities include: - Bathrooms with shower/bath combinations and free toiletries - LCD TVs with digital channels and DVD players - Daily housekeeping, desks and phones ### All-inclusive details All-inclusive room rates at Vila Gale Santa Cruz Resort Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/860000/858400/858352/e5eff0e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dom Pedro Madeira Machico - Pool - All-inclusive - Kids pool - Parking included 8.0 Very good 540 reviews £78 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=858352&PinnedHotelID=858352&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/920000/918500/918495/79be067b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Views Oasis - 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Pool - All-inclusive - Spa - Kids pool 8.4 Very good 125 reviews £169 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=487421&PinnedHotelID=487421&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2780000/2775500/2775468/0466d60c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Views Baia - Adults Only Sao Pedro - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 321 reviews £148 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=2775468&PinnedHotelID=2775468&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Limo/town car service - Parking on site (EUR 10 per day) - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available daily 7:30 AM to 10:30 AM - 2 bars/lounges - 2 restaurants - A poolside bar ### Restaurants on site - Euforia - Inevitavel - Soul and Blues - Versatil ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Fitness classes - Free children's club - Full-service spa - Gym - Hot tub - Indoor pool - Library - Outdoor pool - Playground - Sauna - Shopping - Steam room - TV in common areas ### Family friendly - Arcade/game room - Babysitting (surcharge) - DVD player - Free children's club - Indoor pool - Laundry facilities - Outdoor pool - Playground ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 9,580 square feet of conference space - Business centre - Meeting rooms ### Outdoors - Garden - Terrace ### Full-service spa - Body treatments - Hot stone massages - Hot tub - Sauna - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge ### More - 4 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - DVD player - LCD TV with digital channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Self-parking fee: EUR 10.00 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 1012 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Santa Cruz Vila Gale Vila Gale Hotel Santa Cruz Vila Galé Hotel Santa Cruz Vila Gale Madeira Vila Galé Santa Cruz Vila Gale Santa Cruz Hotel Santa Cruz Vila Gale Santa Cruz Madeira Vila Galé Santa Cruz Hotel Vila Galé Santa Cruz Hotel Vila Galé Santa Cruz Santa Cruz Vila Galé Santa Cruz Hotel Santa Cruz ## Frequently asked questions ### Does Vila Gale Santa Cruz Resort Hotel have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### How much does it cost to stay at Vila Gale Santa Cruz Resort Hotel? > As of 29 Oct 2025, prices found for a 1-night stay for 2 adults at Vila Gale Santa Cruz Resort Hotel on 1 Nov 2025 start from £135.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Santa-Cruz-Hotels-Vila-Gale-Santa-Cruz.h1376009.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Vila Gale Santa Cruz Resort Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Vila Gale Santa Cruz Resort Hotel? > Self-parking is available for EUR 10.00 per day. ### What time is check-in at Vila Gale Santa Cruz Resort Hotel? > Check-in start time: 3:00 PM; check-in end time: 11:30 PM. ### What time is check-out at Vila Gale Santa Cruz Resort Hotel? > Checkout is at noon. ### Are there all-inclusive benefits at Vila Gale Santa Cruz Resort Hotel? > Some rate plans available at this hotel are all-inclusive. ### Where is Vila Gale Santa Cruz Resort Hotel located? > Situated by the ocean, this spa hotel is within a 15-minute walk of Palmeiras Beach and Aquaparque Madeira. Quinta Da Junta and Igreja Matriz de Machico are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Vila Gale Santa Cruz Resort Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 136 8 - Good 96 6 - Okay 25 4 - Poor 6 2 - Terrible 6 ### 9.2/10 Cleanliness ### 8.6/10 Staff & service ### 8.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 6/10 Okay #### Christopher 8 Sept 2025 Liked: Cleanliness, property conditions & facilities Overall a good stay, property is in a quiet area. Not much to do in Santa Cruz which is nice. I did the half board option and honestly would skip it next time. The food was basic cafeteria food, par at best. ##### Christopher Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Souabeh H 27 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended ##### Souabeh H Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Natalie 28 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great pool area, great food, very relaxing atmosphere ##### Natalie Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### Susy 10 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing. ##### Susy Stayed 1 night in Jan 2025 ### 8/10 Good #### Hasan 8 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff. ##### Hasan Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Andrew 30 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star ##### Andrew Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Jukka 5 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect hotel for a short golf holiday Very nice and clean hotel with gym, spa and several pools. Good service and near enough to the Santo da Serra Golf Club. ![](https://a.travel-assets.com/ugc/hotel-reviews/22CEC451741128BDA4E3182D9514BB262740054E1709630091003.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jukka Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Leonid 20 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean hotel with ocean view, 5 min from the airport ##### Leonid Stayed 1 night in Feb 2023 ### 8/10 Good #### Abhay 23 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities Very quiet and convenient ##### Abhay Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Susan M 24 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Airport Perfect! This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient. ##### Susan M Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Alan 25 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant stay Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful. ##### Alan Stayed 1 night in Apr 2023 ### 8/10 Good #### Clare 24 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Large, clean facility, close to restaurants and airport. Just a bit noisy. ##### Clare Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Tarek El 23 Jul 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities Be aware if you are booking for a family of 4 people. This hotel will charge you for the family room and never provide you such thing. You will get 2 separate rooms and your minor children will be staying alone unless you split up your family one parent with each child. This is what happened to us. I contacted Expedia and they said there is nothing they could do. My advice is book somewhere else that actually provides you the room you paid for and not double book people for maximum profit and leave you to deal with your losses as well as ruin your time with your family by separating you into different rooms. I would give zero stars if that was an option. Also worst ever customer service of my life. I wish Expedia would choose more honest partners, first time having an issue like this, and being told sorry there is nothing we can do. ##### Tarek El Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Marrla 23 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it. ##### Marrla Stayed 4 nights in Aug 2022 ### 6/10 Okay #### ALBERTO 1 Nov 2023 Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior. ##### ALBERTO Stayed 6 nights in Oct 2023 ### 8/10 Good #### Stephen 28 Sept 2022 Liked: Cleanliness, property conditions & facilities Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us, ##### Stephen Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Manuel Aveiro 17 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian . ##### Manuel Aveiro Stayed 20 nights in Feb 2023 ### 6/10 Okay #### Daniel 25 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot. ##### Daniel Stayed 3 nights in Oct 2022 ### 8/10 Good #### Robin 18 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Robin Stayed 7 nights in Sep 2025 ### 6/10 Okay #### Antonio Santos 14 Jul 2025 ##### Antonio Santos Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Pascal 21 May 2025 ##### Pascal Stayed 1 night in May 2025 ### 8/10 Good #### Yuriy 18 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yuriy Stayed 3 nights in May 2025 ### 10/10 Excellent #### Verified traveller 11 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in May 2025 ### 10/10 Excellent #### Tina 4 May 2025 ##### Tina Stayed 1 night in May 2025 ### 6/10 Okay #### Mauro 29 Mar 2025 Liked: Cleanliness, property conditions & facilities, room comfort ##### Mauro Stayed 2 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Pestana Carlton Madeira Ocean Resort Hotel](https://www.expedia.co.uk/Funchal-Hotels-Pestana-Carlton-Madeira-Ocean-Resort-Hotel.h14327.Hotel-Information) > > [Hotel Alto Lido](https://www.expedia.co.uk/Funchal-Hotels-Hotel-Alto-Lido.h1413064.Hotel-Information) > > [Sentido Galosol](https://www.expedia.co.uk/Santa-Cruz-Hotels-Sentido-Galosol.h922319.Hotel-Information) > > [Pestana Porto Santo Beach Resort & Spa](https://www.expedia.co.uk/Porto-Santo-Hotels-Pestana-Porto-Santo-Beach-Resort-Spa.h1889090.Hotel-Information) > > [Pestana Royal All Inclusive Ocean & Spa Resort](https://www.expedia.co.uk/Funchal-Hotels-Pestana-Royal-Premium-All-Inclusive-Ocean-Spa-Resort.h487421.Hotel-Information) > > [Barcelo Funchal Oldtown](https://www.expedia.co.uk/Funchal-Hotels-Barcelo-Funchal-Oldtown.h83695546.Hotel-Information) > > [Savoy Palace - 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