Hard to give rating b/c Qunita is lovely, clean, brkfst great and close to Old Town but one woman at front desk unfriendly, many times, over 12 day stay when asked directions (later noticed some other guests were given tours of the area - not me, - she only pointed - never did find out how to get to 2nd pool).
An hour after check in, I asked for directions / map to find meeting place for a tour. The map was so tiny, could not read street names. I was alone / 79 / first time in Madeira but she acted as though I should know the places she was talking about. It was raining hard - left knowing direction but not much else. Not many people on the street, most were tourists who couldn't help. Finally, a store clerk helped. The street very steep - sidewalk very slippery - tried to get to road for more traction but slipped twice, 2nd time falling on my wrist - spent 4 hours in hospital, (last place I wanted to be with Covid & after 24 hours of travel) - hospital charge of 300E, 2 taxi charges, meds and a difficult holiday, with only one usable arm - Tourists, at other hotels, were warned about sidewalks. Woman never asked about bandaged arm.
Same women gave wrong walking / public bus directions. I asked for interesting places to walk or take public bus - told her I had done paid tours and wanted to go places on my own. She gave a brochure of guided tours, saying she had no other suggestions. Could say more but out or room.
Others at desk helpful and friendly.