Interior entrance

Reviews of Grand Palladium Jamaica Resort & Spa All Inclusive

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 498 out of 1234 reviews" "
Rating 8 - Good. 318 out of 1234 reviews" "
Rating 6 - Okay. 189 out of 1234 reviews" "
Rating 4 - Poor. 104 out of 1234 reviews" "
Rating 2 - Terrible. 125 out of 1234 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Silvana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great after we were able to checkin to our room. We arrived for a family vacation to the resort around 12 pm and we were fully aware that check in was at 3pm and we were informed our room was not ready at time of arrival. We had lunch and enjoyed the property around until it was time dor check. 3pm came and we were informed room would not be ready for another hour at that point we asked to speak to a supervisor because we were told we would be informed through email and that was not the case. We found out by going to the receptionist and asking. At that point we asked to speak to a supervisor and automatically the receptionist at the front desk found an available unit for us without an issue. This goes to show that if you dont ask for higher ups they sucker you to believe that you have to wait but the minute you ask for supervisor they make accomodations. Other than that my stay was great. My family and i enjoyed our stay. The staff was amazing. Food was great i will go back in the future again
Stayed 5 nights in Apr 2024

10/10 Excellent

Baljeet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and enjoy
Stayed 5 nights in Apr 2024
Response from Abigail Facey on 1 May 2024
Dear Baljeet, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Jody, Barrie

Travelled with group
Liked: Cleanliness, amenities
Excellent evening cocktail options including music. Trecia at Poseidon served us wonderfully. All other servers were laissez faire, tough to get tea/coffee or water refills when at the restaurants.
Stayed 3 nights in Apr 2024
Response from Justine - Guest Services on 30 Apr 2024
Dear Jody, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Sohajdeep

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Activities, property, dining options are amazing. Staff needs better training and management.
Stayed 4 nights in Mar 2024
Response from Justine - Guest Services on 30 Apr 2024
Dear Sohajdeep, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though we are disappointed to learn that some experiences did not meet your expectations, we strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Ayda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded all my expectations. I will be back again to this beautiful resort
Stayed 6 nights in Apr 2024
Response from Justine - Guest Services on 30 Apr 2024
Dear Ayda, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great family spot. If you are looking to mostly stay at the resort and make use of all the amenities this is a great place. The kids activities are exceptional. It’s pretty far out from other busy areas of Jamaica but a few minutes from Dolphin Cove which was lots of fun swimming with the dolphins. Negril is about a 45min drive.
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 29 Apr 2024
Dear Elizabeth, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Suzanne

Travelled with family
Liked: Amenities, property conditions & facilities
People were very nice.
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 28 Apr 2024
Dear Suzanne, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

chaquita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was good food and peace and quiet
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 26 Apr 2024
Dear Chaquita, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Charmaine

Travelled with family
Liked: Cleanliness, property conditions & facilities
The facility lacks Communication, the staff weren't always pleasant .
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on 26 Apr 2024
Dear Charmaine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 Excellent

EDWINA MILAGROS, BRONX

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived 4-19 and we had an absolutely amazing stay. This is our 2nd time staying here and we already can’t wait to return. The staff here are so friendly and always willing to go the extra mile. I would recommend bringing cash before hand as the ATMs ran out of cash. Catamaran to 7mile beach, Negril and Ricks cafe is a must ! You can book at the hotel on the ground level by the store.
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 26 Apr 2024
Dear Edwina Milagros, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We are happy to hear you enjoyed the western part of our lovely island. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Fun!
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 26 Apr 2024
Dear Diana, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Richard Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Sansaria Smith on 26 Apr 2024
Dear Richard Robert, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Diana, Toronto

Travelled with family, Travelled with partner
Didn’t like the fact that you gave us an expired coupon book to use. Didn’t like the Zentropia Spa, lying to us that you can go into the pool after my niece got her whole head braided, as the products that they used called “ Control Edge” burnt her eyes causing swelling and redness, thus ending her vacation by staying in bed the rest of the day of only 4 days from Toronto, Canada on a bad note. She ended with suffering epilepsy absent seizures. Luckily, we rinsed out her burning eyes and gave her extra seizure medication. This cost $116.00 USD.
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on 25 Apr 2024
Dear Diana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

2/10 Terrible

Kyla Angel

Travelled with family
Liked: Staff & service
The food was terrible but MOST not all, most of the staff were friendly. The area was clean to some extent but could be done better. Overall the experience was a 6.5/10. So not horrible. I would stay here again but only if this was my only last option.
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on 24 Apr 2024
Dear Kyla Angel, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 Excellent

Rosalinda Venette

Travelled with family
Liked: Staff & service, property conditions & facilities
I did not like all the walking. The restaurants were all booked!!
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 24 Apr 2024
Dear Rosalinda Venette, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of the areas mentioned and will have the relevant areas looking into the shuttle service and restaurant reservation system as we strive daily to fulfill our mission to turn our guests into fans. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Casia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money.
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 24 Apr 2024
Dear Casia, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great staff
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 24 Apr 2024
Dear Bianca We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Angelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sansaria Smith on 24 Apr 2024
Dear Angelena, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Would come back
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 23 Apr 2024
Dear Steve, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Audria Annmarie Ricketts

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 24 Apr 2024
Dear Audria Annmarie, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. We hope to host you again so we can offer a greater experience

10/10 Excellent

Marni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were abundant and excellent. Great service. Rooms were a great size and perfectly clean. Pool area gorgous. Lovely quieter beach. Shallow warm and sandy. Super easy for my husband and I and our 3 20-something children to enjoy. Would happily return
Stayed 4 nights in Apr 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Marni, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Corrine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was welcoming and simple. Our room was run down and we requested a move the follwoing day, which worked out well. Kids club was doing by reservation only, 3hr blocks, and we were not imformed about this. That lead to massive disappointment for my girls. They switched back to first come first serve on our 4th day. So be fore warned, inquire with the kids club directly what policy they will be following during your stay, and asap if your kids are set on attending. All staff were kind and hard working. The property is large with a ton of stairs and only 2 old elevators at the back end of each lobby, not really usable. Calling for shuttle takes about 10 to 15 minutes and they are not freely around like other resorts we have visitied. Al a cartes were all tasty, made to order food in buffets were good. Food was plentiful, and replenished. Negril is the best buffet. Mojito cart outisde of the italian a la carte was wonderful! Dont have to worry about getting sick or bugs at thsi resort. The ocean is beautiful, pool is lively, and our premium experinece was excellent. Owen at the italian was the best service we encoutnered the whole trip! Overall it was a great family vacation. Solid 4 star resort and bang on for its price point
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Corrine , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

todd, Adell

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort! Ala carte restaurant's very good. Buffet just ok. Staff needs to realise your working in hospitality a smile , interaction with guests is a part of the job.
Stayed 8 nights in Apr 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Todd, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Sabrina

Liked: Staff & service
Would not go back
Stayed 4 nights in Jan 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Sabrina, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

2/10 Terrible

rhasheda

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Rhasheda, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed environment, helpful staff, well taken care of. The pool was fantastic, beach was very clean, staff and barkeeps were great. The experience was one i would like to repeat
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 18 Apr 2024
Hi Geraldine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Troy Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the water
Stayed 5 nights in Apr 2024
Response from Sansaria Smith on 18 Apr 2024
Dear Troy Courtney, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Fabiana Da Silva

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome place
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on 17 Apr 2024
Dear Fabiana Da Silva, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Vanessa, Deer Park

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT resort for families. My husband and I loved the fact that they had child care services during the day between the hours of 9am and 5pm with a break from 12-2pm where you need to have your kids (ages 1 and above). Afterwards you have the options of nannies services. It was the perfect balance for us so we had our adult time and family time. They downside was the food. Were foodies and the quantity wasn't good. The coffee shop amazing though. Concierge service was good, we reserved a cabana one afternoon with waitress services. Actually wouldn't mind too much coming back.
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on 17 Apr 2024
Dear Vanessa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

thomas

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The overall trip was good, but the cleanliness of my room was not up to standards. We did not get clean face towels on the three nights we stayed. The floor in the bathroom was not swept or mopped during our stay. Refilling the mini bar was supposed to be done nightly but it was refilled once. The mirrors were never wiped and we decided to not use the jet tub because it was never properly cleaned. The food was good and the atmosphere was pleasant. Some of the staff were very nice but others seemed that they were at the wrong job. We had a great time but there is a lot of opportunity at the resort to make it a great place to stay. I want to suggest that the resort place a questionnaire on your checkin if you would like to explore club membership or vacation packages with bonuses. This will help the guest in enjoying their vacation instead of being harassed about attending a session just to get a couple of discounts.
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 15 Apr 2024
Dear Thomas, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of the areas of improvement. We believe that our guests are the best ambassadors of our resort, and your review is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Brandie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and services. The beaches were amazing and the water was beautiful. We can’t wait to come back!
Stayed 10 nights in Apr 2024
Response from Chris-Ann Gayle on 14 Apr 2024
Hi Brandie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Ramdath

Stayed 5 nights in Mar 2024
Response from Abigail Facey on 1 May 2024
Dear Ramdath, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

4/10 Poor

Marlisha, los Angeles

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Staff were very rude and inconsiderate from the registration/check in process to the shuttle drivers. They expected tips even after providing bad service. Some drivers wouldn’t even say thank you after receiving tips.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 9 Apr 2024
Dear Marlisha, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Trevorlane

Liked: Cleanliness, staff & service, amenities
Property could do with some updating. Tiles in the shower, bathroom and sweet. Steps in the nain areas. Otherwise mostly good.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 8 Apr 2024
Dear Trevorlane, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Venesea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!!!!
Stayed 2 nights in Mar 2024
Response from Justine - Guest Services on 8 Apr 2024
Hi Venesea, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 8 Apr 2024
Dear Orlando, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 Good

Vickie

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 7 Apr 2024
Dear Vickie, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

4/10 Poor

Rashesh M, Ahmedabad

Travelled with family
Food was terrible and out of stock in most restaurants. We were misguided on the excursion we booked from property at overly charged price. Property checkin process was quite laidback and took around 3 hours to get room key. I have booked couple of vacations through Expedia but this was not a right decision. Looking forward to speak with customer service soon on this.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 6 Apr 2024
Dear Rashesh M, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Melisa, BURLESON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and bar tenders were great. But the beach is rocky with sharp rocks on most of the beach. The Steak restaurant was good. Indian restaurant was great and the others were marginal with the seafood being awful. The Friday night show was a Bob Marlee tribute and they were really good. The beds were comfortable, but the minibar stocking service was not very responsive. The security box never worked despite several calls. Finally, there is a lot of walking! Big spread out property. No elevators either and there are 3 floors for the rooms. I saw only 1 swim up bar but didn't really want to use the pools since there were lots of kids in the pools.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 6 Apr 2024
Dear Melisa, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We are however saddened to hear that some aspects of your stay did not go well per say the security box issue and the restocking of the mini bar. we will be making the necessary steps to correct and improve on these parts of the service as We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on 3 Apr 2024
Dear Feng,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful! My room was clean and comfortable. The staff was amazing and eager to help with excursions and Info about Jamaica. The only thing that can improve is the FOOD. The specialty restaurants took forever and the food was just ok. The Buffett was disgusting. My family looked forward to the jerk pit opening daily, that was the only decent food on the resort.
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 4 Apr 2024
Dear Kelly, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite some of the the less than favorable dinning experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Attorine

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful to look at, well kept and excellent service. We felt relaxed and comfortable the entire time of our stay.
Stayed 4 nights in Mar 2024
Response from Justine - Guest Services on 2 Apr 2024
Dear Attorine Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Justine - Guest Services on 2 Apr 2024
Dear Christine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

DEEPA SOUNDARA

Travelled with family
Liked: Amenities, property conditions & facilities
Good all inclusive resort.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Deepa Soundara, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went during spring break with two kids 4 year old and 7 year old. The resort was sold out and very busy when we were there but mostly the resort handled such a large number of people well. All was great. The kids club was amazing. My kids had fun l staying at kids club for a couple of hours a day and participated in shows that girls from kids club put together.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Olga Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort. Staff and members were so welcoming, nice and friendly. Our rooms were always clean and loaded with the fresh towels. Dining was always great and delicious. We highly recommend the resort!
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 31 Mar 2024
Dear Sandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Connie

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! It was my first all-inclusive experience and it exceeded my expectations!
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on 30 Mar 2024
Dear Connie Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

2/10 Terrible

abigail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not enjoy this place at all horrible staff way too big horrible coffee
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 29 Mar 2024
Dear Abigail, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the dinning experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

6/10 Okay

Pilar

The property is beautiful, needs some renovation. The food was awful and that made our stay not so enjoyable. They could improve this if they want!!
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 28 Mar 2024
Dear Pilar, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite the less than favorable experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Bharat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.. !
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 27 Mar 2024
Dear Amanda Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!