Ratings based on 702 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller from London
Excellent Hotel
Posted 22-Sep-2017Spacious rooms. Exceptional breakfast. Would stay here again at a drop of a hat!
by A verified traveller from burlington, ontario
Not Clean
Posted 19-Sep-2017Bathroom floor and walls and door were not clean. Very tired. Parking across street in gravel lot, security arm on gate broken. Hotel way over priced for condition it is in.
Recommended
for Everyoneby A verified traveller from suburbia-NY
Nice hotel neat attractions
Posted 03-Sep-2017Positives: Spacious room, partial view of ocean, room had refrigerator , small indoor and outdoor pools, great location near attractions on north and south shore, nice breakfast included with room, large shower, friendly staff.Next door to Aquarium- hotel is good for families with kids for reasons listed above
Issues: noticed small amount of mold in grout in part of shower, one night our bed had been made and the top sheet was missing. Parking is very limited in front of hotel. There is additional parking for the hotel across a busy street which might be an inconvenience for families with young children. While shower was roomy, there is no bathtub, which might be an issue for families with little
children.
Recommended
for Everyoneby A verified traveller
Love those place ! So convenient to everything !!
Posted 02-Sep-2017Love it ! It's always fantastic here ! Everything is wonderful
Recommended
for Everyoneby A verified traveller from nj
Posted 30-Aug-2017
Great. Comfortable and clean rooms. Staff helpful.
Recommended
for Everyoneby A verified traveller
Wonderful Hotel in Riverhead
Posted 29-Aug-2017
Pros: Just about everything. But the staff was friendly, warm and so very helpful.
Cons: The automatic lift gate at the parking lot. The card reader has a mind of its own
Location: A perfect location to visit the beauty of the East End of Long Island ;outlet malls, go fishing, great , restaurants, farms, historic long island,
The hotel, which shares ownership with the Riverhead Aquarium, is very inviting and hospitable. From the moment we arrived we were well treated by the staff. The room that we had was very spacious and nicely appointed. I wanted an upgrade but all rooms were taken. This is a summer resort hotel. I would expect that the story after Labor Day would be very different. In fact we are planning a trip after the fall holiday that signals the end to "social summer."
Recommended
for Everyoneby A verified traveller from New York, NY
Hidden gem
Posted 24-Aug-2017Very nice find. Walking distance from the train station, with indoor and outdoor swimming pool, next to marina, LI Aquarium and Jerry & Mermaid (very nice local restaurant!), close to Tanger Outlets. Very nice, welcoming and professional staff. Not to mention that we were able to check in early at no additional cost! In other words: hidden gem.
Recommended
for Everyoneby A verified traveller from Bogotá
Excellent
Posted 24-Aug-2017Great hotel, good location, good rooms, good breakfast
Recommended
for Everyoneby A verified traveller from Toronto
Great location to explore Long Island
Posted 22-Aug-2017We've been to New York many times but never the Hamptons/Long Island. This was a good choice- easy driving acess, close to the outlet mall and some great restaurants in riverhead.
Recommended
for Everyoneby A verified traveller from Orange County, California
Great Waterfront Location Almost Compensates
Posted 18-Aug-2017
Pros: The location, spacious room layout, comfortable beds and free breakfast and free parking.
Cons: The front desk could be more welcoming, appreciative of and helpful to their guests.
Location: The Long Island Aquarium is right next door. There are also canoe, kayak rentals, boat rides and walking trails along the beautiful Peconic River.
I've stayed at this hotel twice before and like most things about it, especially the location, however, I think the staff at the front desk could stand to be more friendly, welcoming and helpful. They seem to have an attitude like they are doing the customer a favor. I never feel completely welcome during my stay and will probably stay somewhere else the next time. The room prices are ridiculous and there aren't even any discounts available for the aquarium or canoe rentals for hotel patrons (if there are, I certainly wasn't advised of them). When I checked in I was told I had to park across the street and that the rear parking that used to be available for hotel guests was reserved for "marina guests?" Really? I saw many other hotel patrons parking there so, this was a false statement. I was also told that there were no waterfront view rooms available even though I requested a river view. This isn't the first time this has happened with this hotel. The only glimmer of friendliness I saw was from the English/Australian woman at checkout--she was wonderful, but by then I was leaving. Step it up, Hyatt, or I'll be staying elsewhere next time.
