Ratings based on 621 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from US

Very happy ..couldn't ask for more ..

Posted 30-Nov-2016
I was more than happy with everyone ..the staff went that extra mile to make us feel awesome...was my daughter's birthday and they sure made her feel special..big thanks to the front desk Lady who before she went home came to the room with towel-bear and stuff for her birthday..thanks a lot ..
5out of 5
by A verified traveller from US

Great Hotel, Centrally located

Posted 29-Nov-2016
Cons: A sink inside the bathroom area, instead of just outside the bathroom.
Location: Aquarium is right next door, there is Tanger outlet shopping very close by, and wineries within 15-30 min drive.
We've stayed at the Hyatt Riverhead numerous times, and each time we've had a wonderful experience. The hotel is very centrally located, rooms are SPACIOUS , which is a wonderful bonus, you do not feel cramped in these rooms. A night's stay comes with a full breakfast buffet, another bonus. Employees are very kind, sweet, and respectful, and informative about the area.
3out of 5
by A verified traveller from US

Not worth the money.

Posted 21-Nov-2016
Room has noticeable deficiencies. Rings from drinks in the faux leather ottoman, coffee machine was broken, tissue box was empty, not what was expected of a Hyatt hotel!
4out of 5
by A verified traveller

Nice hotel on East End of LI

Posted 15-Nov-2016
Pros: It was extremely close to where I had to be for work.
Cons: Padding around the entryway to the room so the walls wouldn't be so thin.
Needed a room for an overnight stay for business. The bed was too soft for my taste. The pillows were too soft as well. Early in the morning, I can hear other guests opening and closing the doors to their rooms. Very noisy hallways making it very difficult to sleep.
5out of 5
by A verified traveller from New York

Great location, friendly staff, and clean!

Posted 14-Nov-2016
Pros: What I liked most about this hotel was that it was so very relaxing. No stress. Staff was easy to talk to and always available.
Cons: Can't say there was anything I didn't like.
Location: Aquarium next door as well as The Mermaid restaurant also next door had great food. Crooked Ale Brewery a short walk. Nice town with lots to do.
The lobby was bright with plenty of places to gather with friends. The staff was very helpful guiding us to places to visit locally. The room was neat, clean and stocked with lots of towels, extra blankets and the breakfast was good. The bed was very comfortable. The room was larger than we expected it to be.
3out of 5
by A verified traveller

1 Nacht in den Hamptons im Oktober

Posted 21-Oct-2016
Spontan gebucht, bezahlbar, aber uncharmant ! Zimmer mit Blick auf das Wasser/Hafen, Betten bequem, geräumig.
4out of 5
by A verified traveller from Baldwin, NY

Definitely 4/5 stars

Posted 21-Oct-2016
Pros: centrally-located; river views; tech-ready; clean, comfortable room; high-end finishes; fridge/coffee maker in room; free breakfast; 24-hr gym
Cons: had problems with 2 of 3 key-cards becoming de-magnetized and not working; parking was across the street, rather than adjacent to the hotel
Location: heart of quaint old Riverhead; next to aquarium; river-front walking/biking paths; many local shops, eateries; short drive to outlet shopping
we stayed just for one night to attend a funeral in town, so our minds were on other things. I chose the hotel for convenience/price, and we weren't prepared to enjoy the experience as much as we did. there's free wi-fi access throughout, no passwords required, free super-fast computers available for free in the lobby, and more device ports/hook-ups in the room than the 3 of us could use. The room was luxe, almost european, with high-end finishes. our staff interaction was limited to check-in.out, but we had no complaints. the free continental breakfast included eggs, sausages, pancakes, oatmeal, etc. I didn't try it, but our travelling companion said that the quality/taste of the food was first-rate. the hotel has a pool, and the aquarium is directly next door, both great features for families with small kids. the hotel's in the heart of the historic down-town Riverhead, and we passed a lot of cute local-owned shops and restaurants on our way in and leaving. I wish we'd had time to stop and see more. I highly recommend an off-menu burger at "Cliff's Rendezvous" bar/restaurant a block away.
2out of 5
by A verified traveller from Michigan

Shabby & waaay overpriced.

Posted 12-Sep-2016
Pros: Nice view, nice staff. The pool was fine. The food at the poolside grill was, like the room, overpriced and barely average.
Cons: Windows that open to let in some fresh air. Clean the place up, increase the size of the eating area and provide better quality fresh food.
Location: Shabby, run-down, overpriced aquarium with half the exhibits closed. We were told there would be a sea lion show and there wasn't.
The staff was very friendly and helpful but for $400/per night it was DEFINITELY NOT WORTH IT. It was more like a $75-100 night hotel. The room was decorated nicely but had black mold not the ceiling and filthy carpeting. You couldn't open the window (even though we had a lovely view of a river and a marina) and the AC unit had no fresh air setting, so IT just recycled the same stale, damp air around, over and over. No wonder there was mold on the ceiling! And the bedding and furniture upholstery felt damp all the time. The lobby furniture was shabby and dirty, because people were sitting and eating breakfast all over it. The breakfast food was nothing special, just the usual old stuff you'd find in Red Roof Inn or a La Quinta. For $400 per night, one expects something exceptional, and this was at best only average.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Sep-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Sep-2016 on Hotels