Ratings based on 765 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveller
Posted 13-Apr-2018
Katerina Shevtsova,manger should not be in the hospitality field at all..the rest of the staff was great. I ended my stay early because she was very rude.
Comment from Hotel Management
17-Apr-2018 by SShauger, Hotel Management
Dear Guest,
I am sorry that you experienced difficulties while staying with us. Feedback such as yours assists us to continuously improve our customer service and property on a daily basis. In addition, please know that your comments and issues will be addressed by our staff.
It is our hope that you will give us another opportunity to host you in our hotel. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.
Regards,
Steven Shauger
General Manager
Recommended
for Everyoneby A verified traveller from new york
Posted 08-Apr-2018
Hotel was beautiful with a beautiful view to the river side.
Comment from Hotel Management
10-Apr-2018 by Steven S, Hotel Management
Dear Amit,
Thank you for taking the time to share feedback on your most recent stay with us. I am glad that you found the view overlooking the Peconic River beautiful. Thanks again and we look forward to your next visit.
Regards,
Steven Shauger
General Manager
Recommended
for Everyoneby A verified traveller
Lovely hotel with lovely staff
Posted 21-Mar-2018The hotel staff were friendly and helpful throughout. The room was fantastic. The hotels is very well located just a short 10 minute walk from the train station and right next to the river front, which is a beautiful place to stroll around.
Buffet breKfast was really good with more than ample amounts of food - but could be improved if there were also some bacon, home fries, etc added to the hot food selection.
Recommended
for Everyoneby A verified traveller
Road Trip
Posted 16-Mar-2018We called and let the staff know we were going to be late and they were fine with it. Just gave my name and they gave us our key.
Recommended
for Everyoneby A verified traveller from NY
Nice "Pet Friendly" hotel.
Posted 24-Feb-2018
Pros: Pet friendly
Had a wedding to attend and didn't want to leave our little furry friend at home or in a kennel. We chose this hotel because of the reviews and that it is in fact" pet friendly". Our stay was brief but went well and all were happy and above all comfortable. We highly recommend the Hyatt to anyone looking for a nice hotel on the east end of Long Island. Looking forward to returning in the warmer seasons.
Recommended
for Everyoneby A verified traveller
Just love this hotel
Posted 17-Feb-2018Love the breakfast, love the room, just love the hotel
Recommended
for Everyoneby A verified traveller from Brooklyn, NY
Friendly staff and nice room!
Posted 15-Jan-2018Staff is very friendly and the room was very nice and more modern looking than other hotels I’ve stayed in. Stayed with wife and 2 teenage girls and room had adequate space for all that we didn’t feel cramped. Nice that it has an indoor and outdoor pool so that my daughters can even go swimming in the winter time (Jan. stay). Good size fitness room although I didn’t get to use it during my stay do to lack of time. No vending machines so you must buy items in the hotel “store” right next to front desk. Wasn’t really a store, just open counter with drinks and some snacks. Overall, it was a very nice place and would highly recommend it.
by A verified traveller
The Best
Posted 14-Jan-2018 on HotelsThis is the best hotel in Riverhead area if not all of Long Island. The staff bends over backwards to be of a higher level of service.
by A verified traveller
Posted 13-Jan-2018 on Hotels
Recommended
for Everyoneby A verified traveller
Posted 09-Jan-2018
Our experience at the Hyatt was wonderful- the parking is terrible during key times but the staff is very friendly. The hotel is clean , well mainted, and very pet friendly which is the key reason we stayed there. They were very in tune to our requests and made almost all of them come true.
