1/5 Terrible
Janelle
Travelled with partner
13 Aug 2022
We had the worst service and experience at Gurneys. The hotel and service was terrible. Took over two hours to get a drink and food by their beach area. Room service got our food order wrong twice. Numerous things in the room were broken or falling apart. The hotel was busy hosting outsiders for beach parties instead of hotel guest who are paying 2k a night. The property was not pleasant to be at. The entire reason we picked a full service hotel was to have service which we had to beg for things and wait ridiculous amounts of time. I was a fan of this property in the past but it’s not the same anymore. The priority of the property has switched and it’s really gone downhill. I would not recommend to anyone right now and I truly regret picking this property and spending my money here.
Stayed 1 night in Jul 2022