Ratings based on 754 Verified Reviews

3.6 out of 5
68% of guests recommend
4.2 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from New York,NY

Nice hotel was on the board walk of the beach

Posted 16-Mar-2017
I booked the king suite which was beautiful and spacious the other lyrics problem I had was the bath tub had broken paint chips on the inside and the temperature of the room was very hot and I couldn't turn the air conditioning on because it wouldn't work my guess is because the filter hadn't been cleaned in forever but overall I would come back and I would recommend this hotel to friends and family.
2out of 5
by A verified traveller from JP NYC

Beware of $35 mandatory Resort Charge!

Posted 01-Feb-2017
The hotel had trouble finding reservation I made with Expedia. & refused to check us in under the credit card that was used to make the reservation. Very embarrassing experience. Beware of $35 resort fee that is charged even if you don't use the resort facilities!
Comment from Hotel Management
03-Feb-2017 by Customer Service, Hotel Management
We appreciate the feedback, Jenny. It's unfortunate your time with us was less than ideal. We endeavor to provide quality service and convenience for our guests. We regret the challenges you experienced during the check-in process. We're disappointed your experience with us didn't meet your expectations. We hope you give us another opportunity to share a more positive experience with you soon.
5out of 5
Recommended
for Everyone
by A verified traveller

Great staff at the front desk!

Posted 29-Jan-2017
Hanna and Nicole were above and beyond with their service. Great place to stay
5out of 5
Recommended
for Everyone
by A verified traveller

great hotel

Posted 23-Jan-2017
Nicely designed seems like it would be a great place to stay in the summer
4out of 5
by Travis

This traveller left a rating score only Posted 20-Jan-2017 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from Manhattan

Hotel on the beach

Posted 17-Jan-2017
Check in was quick and easy. Ocean front room- what a view!! Everyone was very nice and helpful (except one guy at the front desk around 2am. Not very friendly, didn't crack a smile even though we were clearly coming back from a birthday party). Lounge and restaurant were both beautiful. Service was excellent as was the food. Great weekend getway for my husband and I!! Can't wait to go back!
5out of 5
by A verified traveller

Posted 12-Jan-2017 on Hotels
Traveling to Long Island in Winter can be tricky. We had a snow storm ans painfully cold weather. We decided to dine in for breakfast rather than brave the elements. The staff in the dining room was so warm and welcoming, that we looked forward to breakfast each day we were there. Our waiters Ren and Wayne greeted us each day with warm smiles. Kelly, our hostess came over to make us feel even more welcome. We had dinner one of the nights we were there and Matthew, the food and beverage manager came over to chat. We felt like family. The food was delicious and priced fairly. The service and atmosphere warmed our hearts. Of course the lounge, with its fireplace provided a great place to just hang out and read. The only downside is that there is an additional "resort fee" which, considering it was January, seemed strange. We did receive tickets for complementary continental breakfast or a free drink each day. If that is the policy, it should be spelled out where the "fine print" indicates the additional fee. In summer, the fee includes beach passes and beach towels, but a resort fee in Winter? Really?.
5out of 5
by MICHAEL

This traveller left a rating score only Posted 10-Jan-2017 on Hotels
2out of 5
by Brian

HIDDEN FEES WHEN YOU BOOK THIS HOTEL

Posted 09-Jan-2017 on Hotels
Everything was great expect for hidden $100 security deposit and hidden $32 reservation fee
Comment from Hotel Management
12-Jan-2017 by General Manager, Hotel Management
We appreciate the feedback, Brian. We're disappointed your time with us was less than ideal. We strive to offer quality service and convenience for our guests. We regret that you didn't notice all fees associated with your booking. We hope to share a more positive experience with you soon.
1out of 5
by A verified traveller from Aus

More bad then good

Posted 07-Jan-2017
Our family recently stayed at Allegria as a quick stopover point, before an early flight out of JFK. We arrived late after a full day of travel, wanting only to shower and sleep. Unfortunately, this was not to be. The positive: location. Set beautifully on the beachfront, we had a wonderful view (even if we arrived after dark/ let before sunup; no fault of the hotel!). The negatives: this is a longer list. Upon arrival, we were greeted with no assistance dragging our 5 bags down stairs. No biggie, but as our taxi driver commented, not what you'd expect after paying for 5 stars. No internet. When we realised that the wifi wasn't working, we were told that the hotel was having phone issues, which were currently being seen to. We were then brushed off, and given the number for the hotel IT company, and told to call them for assistance. Small issue we encounter only once we returned to our room.. the phones weren't working! Our aircon was also broken; not what we wanted when sharing a bedroom with 4 adults. Broken fridge (cracked glass) that absolutely reeked. Very small beds! The hot water in the room was more so lukewarm (even after getting past the child lock mechanisms). To top it off, at 1am we were kept awake by a group of incredibly noisy guests, walking in and out of rooms shouting for around an hour. We realise some of the above issues were out of the control of the hotel, however we were too tired to bother walking down to receive the same help as with the wifi.
Comment from Hotel Management
10-Jan-2017 by Customer Service, Hotel Management
We appreciate your feedback, Terry. We are deeply disappointed to hear about the challenges you faced during your stay with us. We strive to provide our guests with incredible service and convenience. However, your experience is not on par with the service we are accustomed to providing. Your happiness is very important to us and we'll be sharing your concerns with the appropriate members of our team. Please allow us another opportunity to provide you with the excellent service we are capable of in the future.