ABSOLUTELY Not Worth The $500 A Night
I have to be honest, we were coming here for the weekend with a bunch of people and being that this hotel was quite expensive and what seemed to be extremely 'luxurious', we had our expectations set very high and rightfully so, since this hotel was promoted as a fancy facility with high quality standards. However, from arrival to departure, we were completely blown away with how rude and unprofessional this facility was run!
To the eye, when you walk in, it looks nice and fancy; however, that's all it is... Bells and whistles, mirrors and fog. Although we came into contact with 1 or 2 of the staff members at the front desk who were polite and helpful, which was refreshing, most of the time the staff was condescending!
The rooms were clean and decent, but not worth the amount of money we spent! The AC was having issues and started blowing hot air, the toilet wasn't flushing properly, the hot water in the shower was inconsistent, we needed to call down for a safe for the room, and our refrigerator hardly kept things cool!
The pool upstairs is pretty small for the amount of people this hotel holds. Not only that, but it didn't seem very clean either; the water was murky, cloudy and felt like we were taking a bath! The staff on the rooftop was the most rude and condescending of them all! Our last day, we were told we could use he pool before we left, which was great! I wish I knew when we agreed to use the pool that day how aggravating it would be to do so. Not only was there
Comment from Hotel Management
27-Aug-2016 by Customer Service, Hotel Management
Dear Guest, thank you for sharing your feedback.
We're very disappointed to hear you're dissatisfied with the accommodations and service you received during your stay. We value providing our guests with a comfortable environment and exceptional service at all times. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future.
We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of. Thank you again for taking the time to share your feedback. Have a great day.