Ratings based on 690 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller
Direkt am Strand.
Posted 23-Sep-2016Im nahen Umfeld gibt es wenig Restaurants. Nicht mit den Stränden an den Küsten in Norddeutschland zu vergleichen. Eine ewig lange Promenade zum Joggen oder Radfahren. Wenn man etwas Ruhe an einem schönen Strand sucht, dann ist man hier richtig.
Das Restaurant hat eine überschaubare Karte, aber die Qualität meines Steaks war beachtlich.
by A verified traveller from Bronx NY
Great view!
Posted 10-Sep-2016Had a blast swimming in the ocean for hours! Great dinner in the hotel. View was amazing and had great weather. Then.... We checked out. Paid $400 for one night. I inquired if the hotel had coffee she replied, what do you mean and rolled her eyes. When I asked again if the hotel had coffee she screamed to the person working the beach chair rental, give these people free coffee. This final encounter with staff really soiled a otherwise wonderful experience.
Comment from Hotel Management
12-Sep-2016 by Customer Service, Hotel Management
Thank you for sharing your feedback, Katie.
Although we're glad to hear you had a great time at our hotel, we're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.
We hope you'll give us another chance to show you what we're truly capable of. Thank you again for taking the time toâ share, Katie. Have a great day.
by A verified traveller
Posted 06-Sep-2016
Pros: Location
Cons: I'm good
Location: The location was great
It was a very pleasant experience. We will return again.
by A verified traveller
Posted 03-Sep-2016
Daniel receptionist was extremely efficient handling so many guests and even muti tasking as bell captain and being on top of engineering and house keeping in amesuringly timely manner.
by A verified traveller
Posted 30-Aug-2016
Staff are not friendly and they do not have patience
Comment from Hotel Management
30-Aug-2016 by Customer Service, Hotel Management
We're disappointed to see you weren't pleased with your experience.
We always strive to provide a friendly and welcoming environment in our hotel, as soon as our guests walk through the doors. We will discuss your review with our team to improve for the future. It's upsetting to know you weren't satisfied with your stay.
With this said, we hope to see you back again. We'd look forward to another opportunity to show you why we're one of the best hotels around. We'd love to "wow" you.
by A verified traveller
Not worth the $$
Posted 29-Aug-2016This place has one good thing going for it, it's right on the beach.
The customer service lacks professionalism, and general knowledge of hotel policies. The attached bar and restaurant also lacks good service.
For the amount they get per room, I would have expected a lot more.
Also, there was a wedding there which renders the pool off limits...would have wanted some sort of comp, like a free drink or some effort to appease..
There was some confusion about "resort fees" that only after I pushed hard enough, were resolved by the hotel manager, who seemed to be the only person with a clue.
All in all, it worth the money.
by A verified traveller from Bronx, New York
Cool Beachy Feel
Posted 24-Aug-2016
Pros: The hotel and rooms were clean.
Cons: There were items in the room that needed to be repaired. One of the drapes could not be drawn. There was a sliding door that was off the track.
Location: The hotel provided us with free beach passes. The hotel is right on the board walk and provides easy access to the boardwalk.
The hotel has a modern beachy feel. The staff was friendly and helpful. I booked two rooms and was upgraded to a suite at no cost. I was told when I arrived.
by A verified traveller
ABSOLUTELY Not Worth The $500 A Night
Posted 22-Aug-2016I have to be honest, we were coming here for the weekend with a bunch of people and being that this hotel was quite expensive and what seemed to be extremely 'luxurious', we had our expectations set very high and rightfully so, since this hotel was promoted as a fancy facility with high quality standards. However, from arrival to departure, we were completely blown away with how rude and unprofessional this facility was run!
To the eye, when you walk in, it looks nice and fancy; however, that's all it is... Bells and whistles, mirrors and fog. Although we came into contact with 1 or 2 of the staff members at the front desk who were polite and helpful, which was refreshing, most of the time the staff was condescending!
The rooms were clean and decent, but not worth the amount of money we spent! The AC was having issues and started blowing hot air, the toilet wasn't flushing properly, the hot water in the shower was inconsistent, we needed to call down for a safe for the room, and our refrigerator hardly kept things cool!
The pool upstairs is pretty small for the amount of people this hotel holds. Not only that, but it didn't seem very clean either; the water was murky, cloudy and felt like we were taking a bath! The staff on the rooftop was the most rude and condescending of them all! Our last day, we were told we could use he pool before we left, which was great! I wish I knew when we agreed to use the pool that day how aggravating it would be to do so. Not only was there
Comment from Hotel Management
27-Aug-2016 by Customer Service, Hotel Management
Dear Guest, thank you for sharing your feedback.
We're very disappointed to hear you're dissatisfied with the accommodations and service you received during your stay. We value providing our guests with a comfortable environment and exceptional service at all times. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future.
We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of. Thank you again for taking the time to share your feedback. Have a great day.
by A verified traveller
In the middle of all it all!
Posted 20-Aug-2016We loved our ocean view room. Great days on the beach. Live music at night. Volleyball games and the Boardwalk with our bikes, And walking distant to great foods!!!
by A verified traveller
Beautiful seaside hitel
Posted 16-Aug-2016Beautiful hotel! Restaurant and lounges gorgeous! Roof top pool a little small but wonderful view cerlooking ocean. Great drinks from bar.
Con: bathers fully clothed were allowed in pool. I respect religious beliefs, but I thought this hygienic ally questionable. Room was lovely and very clean.
Cons: need hooks or something to hang wet towels, bathing suits and face clothes on.
