Recently went for 3 night get away. Hotel made a good first impression, we arrived at 1:00 and were able to check in early which was great . Front desk staff was friendly and efficient, bell men were terrific. Room was small, but great ocean view with a small terrace to climb out on. We hit the roof top pool and when we asked for towels, the young man working there pointed to a storage bench and told us the towels were in there, as opposed to getting them for us as he sat at the table. Pool area was fine, neat, comfortable, great view of the ocean and boardwalk. Room was not as clean as expected. Linens were terrific though. Had a scary situation with the window blowing in off the top hinge while I was alone in the room. Eventually I was able to close it and call the front desk. Maintenance came up to check it out and ascertained we needed to switch rooms. We packed all our things and went to another room. We opened that window and had a similar experience. After seemingly forgetting about us, my husband went back down to the desk and a manager came up and popped the window hinge in so we did not have to move again, and keep window closed. Could not adjust room rate as we booked through Expedia, but offered to waive the resort fee and cover our drinks at dinner as we had friends coming in. When we were clearing our tab, were told they were only covering the first round - which was a glass of wine and a seltzer, not the rest- which really was only two mixed drinks, 2 sodas!
Comment from Hotel Management
05-Jul-2017 by Customer Service, Hotel Management
We appreciate the feedback. We're happy you had a pleasant stay with us and enjoyed our prime location and comfortable accommodations. We strive to offer quality service and convenience for our guests. However, we're disappointed that your stay with us was less than ideal. It's unfortunate our team didn't go above and beyond to accommodate your needs. We'll address your concerns with our team moving forward.
We look forward to hosting you again soon for a more positive experience.