Needs lots of improvements
First time when I check in, there is no one at the counter to help me with the check in. I was really tired from the trip and there is no one at the counter. Have to wait around 10 min at front desk until someone come to help me with check in.
when getting into the room, the room was quite clean but the pillows and sheets are cover with some dusts.
I called in ahead of the time for concierge to celebrate my gf birthday.(no separate concierge; pick up by reception even though they have concierge phone number and said they have that service).
They said there will be wine and cheese prepared for me but everything is not ready when i am at the room. Needed to wait another two hours and two call from room to get it done.
breakfast service is terrible too. First host ask me to show me the breakfast coupon, then gave us seat. After that, during the dinning, waiter comes ask me again to show me the coupon during our breakfast, they think come to eat for free? They need some kind of cooperation to work as a team, it become to bother when 2-3 people keep asking to show that coupon.
During check out, same thing happen again, no one at the reception. I have to wait another 10 minute for someone to show up.
Lots of hiccups in my stay, I though this hotel has 4 stars and beside sea view, so i was expecting to get relaxing and good experience staying there but overall, everything is a mess. I feel like they don't bother to give us the best experience at all.
Comment from Hotel Management
08-Dec-2017 by Customer Service, Hotel Management
We appreciate the feedback, Lloyd.
It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.
Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.