Ratings based on 784 Verified Reviews
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller
Posted 19-Aug-2017
The room was pretty and clean. Loved that the hotel was right on the beach. Would go there again!
by A verified traveller
would not recommend as a beach resort
Posted 18-Aug-2017Firstly we came into the room the toilet was not working they fixed it . Secondly there were fruit flies all over the room which they told us they would spray but it did not help
Most importantly when you want to access the beach you have to bring your towels and chairs and take it to the beach . The chairs are not lounge chairs but regular Low small chairs so you cannot lay out you can just sit there are no and I mean no amenities no drinks water or anything
We ended up on the roof where the pool is which does have lounge chairs and drink service but limited chairs and pool extremely small it's a dip pool
Over all not a vacation experience
I must say we complained about the beach and they took off the 35 dollar a day resort fee which includes the chairs and towels for the beach
by A verified traveller from Chicago
Wants to be a luxury hotel, but...
Posted 17-Aug-2017
Pros: It's location is wonderful.
Cons: See above!!!!
Location: We were in town for a concert a Jones Beach. The location worked well, for one night.
Allegria lists it's self as a "luxury" hotel. Sadly, it misses it's mark by a long shot. The configuration of our partial, ocean view suite made no sense! The family/living room had potential. Yet there were long empty cupboards with nothing in them. How about a few plates? cups? bowls? silverware? microwave? and a refrigerator worthy of more than a 1990 dorm room? The drapes were held up, every other pleat that is, by plastic hooks...very tacky looking. The furniture was tired looking and uncomfortable to sit on and again, in an odd configuration. The laminate/wood flooring was chipped and rather dirty. Bathroom lacked a blow dryer and after requesting one, we waited 25 minutes for it to arrive. While the bathroom appeared to have been updated, it was in a state of disrepair. Shower had mold growth and counter top was cheap peeling laminate that flaked off!? The bed was comfortable enough, sofa sleeper, not at all. No turn down service available. The is no food available after 10:00 PM, unless you want chips and a water bottle. Overall, Allegria is not a luxury hotel. It wants to look elegant,shiny and modern. I give it shiny.
Recommended
for Everyoneby A verified traveller
Nice hotel on the beach, nice taste decoration-
Posted 30-Jul-2017
Pros: Location
Cons: Check in time is 4 pm, it is too late.
Location: veri nice location
Everything was fine. Nice location on the beach.
Nice hotel.
Good restaurant at the hotel.
by A verified traveller
Very expensive hotel for the amenities that offer
Posted 13-Jul-2017Really bad customer service at check in and out. The hotel room doesn't have coffee maker o microwave. You have to pay to get coffee, it doesn't offer breakfast at all and on top of the expensive price for the room you have to pay $35 more for resort fees!
Comment from Hotel Management
16-Jul-2017 by Customer Service, Hotel Management
Dear Guest, we appreciate your feedback.
We regret that our amenities didn't meet your expectations. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of.
Recommended
for Everyoneby A verified traveller
I need of major repairs. Beachfront
Posted 12-Jul-2017Room was hot despite the thermostat being set on 60 degrees. Last summer they had no AC. Hotel is in need of major repairs.
Comment from Hotel Management
16-Jul-2017 by Customer Service, Hotel Management
We appreciate your feedback, Michael.Â
We're disheartened to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns about the thermostat with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of.
Recommended
for Everyoneby A verified traveller
Posted 09-Jul-2017
Great location. Excellent food and service at Atlantica restaurant. Housekeeping need to do a better job keeping the room clean. And some areas of the room in need of repair (bathroom counters).
Recommended
for Everyoneby A verified traveller
Outdated hotel on the beach
Posted 06-Jul-2017I've stayed here many times. The hotel is nice since it is the beach but is outdated. It needs major renovations and the rooms are falling apart.
Recommended
for Everyoneby A verified traveller
Great location
Posted 01-Jul-2017
Pros: The location is great. The boardwalk is terrific with places to grab a coffee, food or a drink. Ocean is steps away.
Cons: Someone needs to take charge and manage the staff. Everyone was pleasant, but many simply did not do their job or were in over their heads.
Location: Boardwalk, ocean, bike riding, close to restaurants
Recently went for 3 night get away. Hotel made a good first impression, we arrived at 1:00 and were able to check in early which was great . Front desk staff was friendly and efficient, bell men were terrific. Room was small, but great ocean view with a small terrace to climb out on. We hit the roof top pool and when we asked for towels, the young man working there pointed to a storage bench and told us the towels were in there, as opposed to getting them for us as he sat at the table. Pool area was fine, neat, comfortable, great view of the ocean and boardwalk. Room was not as clean as expected. Linens were terrific though. Had a scary situation with the window blowing in off the top hinge while I was alone in the room. Eventually I was able to close it and call the front desk. Maintenance came up to check it out and ascertained we needed to switch rooms. We packed all our things and went to another room. We opened that window and had a similar experience. After seemingly forgetting about us, my husband went back down to the desk and a manager came up and popped the window hinge in so we did not have to move again, and keep window closed. Could not adjust room rate as we booked through Expedia, but offered to waive the resort fee and cover our drinks at dinner as we had friends coming in. When we were clearing our tab, were told they were only covering the first round - which was a glass of wine and a seltzer, not the rest- which really was only two mixed drinks, 2 sodas!
Comment from Hotel Management
05-Jul-2017 by Customer Service, Hotel Management
Dear Guest,
We appreciate the feedback. We're happy you had a pleasant stay with us and enjoyed our prime location and comfortable accommodations. We strive to offer quality service and convenience for our guests. However, we're disappointed that your stay with us was less than ideal. It's unfortunate our team didn't go above and beyond to accommodate your needs. We'll address your concerns with our team moving forward.
We look forward to hosting you again soon for a more positive experience.
Recommended
for Everyoneby A verified traveller
Close to beach.
Posted 30-Jun-2017Rooms are small with no storage so limited to a few hangers and your suitcase. Overall ok but not options in this area. A short walk to Park st yielded better food and value.
