Ratings based on 845 Verified Reviews

3.6 out of 5
68% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Beach Side Hotel

Posted 09-Dec-2017
My stay was great. Excellent staff, especially at the Front Desk. However, there was one snag: I was charged 35dollars for "resort fee" for each of the 4 days I stayed and this was excluding "resort tax" charged as well! I didn't get a lucid explanation from the front desk and as I was in hurry, I let it go and paid an extra 143 dollars I had no idea about. Would still appreciate a justification for this fee beyond the regular it's the "hotel policy" P.S: breakfast was very uninventive and bland. Could be better for a hotel like Allegria.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Dec-2017
We loved being right on the boardwalk in Long Beach. The hotel is terrific, friendly staff, rooms were charming and nicely decorated, not the usual decor, really well done. We plan to go back.
5 out of 5
Recommended
for Everyone
by A verified traveller from bluffton, sc

Beach hotel

Posted 07-Dec-2017
Beautiful facility, great restaurant and bar. Friendly, courteous and helpful staff. Recommend highly.
2 out of 5
by A verified traveller from Phoenix, AZ

Needs lots of improvements

Posted 07-Dec-2017
Pros: Hotel is beside the beach, so we can just walk at the beach after breakfast and dinner. quite a nice exp.
Cons: It would be great if you could improve those that i wrote in "about my experience" please just put some effort and it will give us best exp.
Location: beach
First time when I check in, there is no one at the counter to help me with the check in. I was really tired from the trip and there is no one at the counter. Have to wait around 10 min at front desk until someone come to help me with check in. when getting into the room, the room was quite clean but the pillows and sheets are cover with some dusts. I called in ahead of the time for concierge to celebrate my gf birthday.(no separate concierge; pick up by reception even though they have concierge phone number and said they have that service). They said there will be wine and cheese prepared for me but everything is not ready when i am at the room. Needed to wait another two hours and two call from room to get it done. breakfast service is terrible too. First host ask me to show me the breakfast coupon, then gave us seat. After that, during the dinning, waiter comes ask me again to show me the coupon during our breakfast, they think come to eat for free? They need some kind of cooperation to work as a team, it become to bother when 2-3 people keep asking to show that coupon. During check out, same thing happen again, no one at the reception. I have to wait another 10 minute for someone to show up. Lots of hiccups in my stay, I though this hotel has 4 stars and beside sea view, so i was expecting to get relaxing and good experience staying there but overall, everything is a mess. I feel like they don't bother to give us the best experience at all.
Comment from Hotel Management
08-Dec-2017 by Customer Service, Hotel Management
We appreciate the feedback, Lloyd. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
4 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

No kids for a. Purple of days!

Posted 05-Dec-2017
Was greeted very nicely. We couldn't make breakfast the next morning, early fishing appointment, so we were given 2 free drinks each @ the bar. Was a lovely couple of days there. My only negative was the bed - the mattress made us roll into each other all night. Which wasn't all bad!
2 out of 5
by A verified traveller from Long Beach,NY

Beautiful hotel by the beach with comfort issues.

Posted 25-Nov-2017
Pros: The breakfast was good and the Hotel is beautiful and the staff are very nice. If it was not for the comfort problems we could give a higher rating
Cons: They could change the Air conditioning design.
Location: The location is great and close to family
We rented this room for my son and family who were visiting us from Pittsburgh. Before they left yesterday they were telling us about their experience at the Hotel. The first night they were there the room was warm and they tried the air conditioning and it did not work. They tried opening a window and it became too cold and dangerous because my 6 year old grandson was staying with them. The next day they complained to the desk clerk and he said nothing could be done because it is a "dual system"(which means if the heat is on in the next room the air conditioning will not work in their room. The desk clerk offered to comp one nights "resort fee"(not the room rate which is considerably more) and they said "is that all" and the desk clerk gave them two nights) I am embarrassed that my son and his family had to endure this experience from a high end hotel.
Comment from Hotel Management
29-Nov-2017 by Customer Service, Hotel Management
We appreciate the feedback, Vinny. We're disappointed your son's time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges he had with the temperature control system. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward. We look forward to providing a more positive experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Yessss YES YES .........and yes Yes what else can I say
5 out of 5
Recommended
for Everyone
by A verified traveller from Long Island

Beautiful hotel next to the beach

Posted 17-Nov-2017
Can't wait to come here in the summer. My room was a partial ocean view on the top floor. Comfortable beds, beautiful bathroom and I love the rain shower. The decor, comfort and the view makes this room and hotel A+ in my book. I will be back in the summertime for sure.
4 out of 5
Recommended
for Everyone
by A verified traveller from new york

Hot water

Posted 15-Nov-2017
Water was not hot enough just merely warm so showering was a bit chilly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Rooms are small non functional to stow items

Posted 14-Nov-2017
Some of the furniture is a bit worn and the guest room was small