Ratings based on 867 Verified Reviews

3.7 out of 5
68% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from New York, NY

A little worn...

Posted 03-Feb-2018
Pros: Location was great. Bright and shiny common areas. Big TV.
Cons: A little maintenance and TLC goes along way. Like a champion boxer, fit and strong, surviving a few bloody bouts and needing real attention.
Location: Beach!
For the price we expected better. The furniture in the room was chipped and a little banged up. The toilet was running every 20 minutes. The beds come with sheets and thin blanket. Scalding hot water came from the cold faucet. It eventually ran cold after 10 minutes. K-cup style maker in the room but had to be moved to where an outlet could be found. The corners of the tiled floor were dusty. No valet when we stayed. The staff was very friendly and did their best to accommodate. Rarely do we feel like we were overcharged but this time we were and we felt it.
1 out of 5
by A verified traveller

Posted 26-Jan-2018
I stayed here only 1 night in order to be close to my job after flying into jfk... it was listed as a “room with view” which as it turned out was a view of the street even though the the hotel is on the beach. I tried to call before my arrival & there was no answer at all. My room was kind of smelly & damp. All I wanted was to get a few hours of sleep & to take a hot shower... in the morning there was no hot water at all. I took a freezing shower in preparation for work. I was not happy to say the least. I could have stayed at a crappy hotel closer to the airport for much less $$ & probably would have had hot water.
Comment from Hotel Management
28-Jan-2018 by Customer Service, Hotel Management
Thank you for your review. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that your room didn't exceed your expectations and that we didn't accommodate your needs to fix the problem. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2018
Excellent accommodations. Location was super. Met our needs. Would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Beach Side Hotel

Posted 09-Dec-2017
My stay was great. Excellent staff, especially at the Front Desk. However, there was one snag: I was charged 35dollars for "resort fee" for each of the 4 days I stayed and this was excluding "resort tax" charged as well! I didn't get a lucid explanation from the front desk and as I was in hurry, I let it go and paid an extra 143 dollars I had no idea about. Would still appreciate a justification for this fee beyond the regular it's the "hotel policy" P.S: breakfast was very uninventive and bland. Could be better for a hotel like Allegria.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Dec-2017
We loved being right on the boardwalk in Long Beach. The hotel is terrific, friendly staff, rooms were charming and nicely decorated, not the usual decor, really well done. We plan to go back.
5 out of 5
Recommended
for Everyone
by A verified traveller from bluffton, sc

Beach hotel

Posted 07-Dec-2017
Beautiful facility, great restaurant and bar. Friendly, courteous and helpful staff. Recommend highly.
2 out of 5
by A verified traveller from Phoenix, AZ

Needs lots of improvements

Posted 07-Dec-2017
Pros: Hotel is beside the beach, so we can just walk at the beach after breakfast and dinner. quite a nice exp.
Cons: It would be great if you could improve those that i wrote in "about my experience" please just put some effort and it will give us best exp.
Location: beach
First time when I check in, there is no one at the counter to help me with the check in. I was really tired from the trip and there is no one at the counter. Have to wait around 10 min at front desk until someone come to help me with check in. when getting into the room, the room was quite clean but the pillows and sheets are cover with some dusts. I called in ahead of the time for concierge to celebrate my gf birthday.(no separate concierge; pick up by reception even though they have concierge phone number and said they have that service). They said there will be wine and cheese prepared for me but everything is not ready when i am at the room. Needed to wait another two hours and two call from room to get it done. breakfast service is terrible too. First host ask me to show me the breakfast coupon, then gave us seat. After that, during the dinning, waiter comes ask me again to show me the coupon during our breakfast, they think come to eat for free? They need some kind of cooperation to work as a team, it become to bother when 2-3 people keep asking to show that coupon. During check out, same thing happen again, no one at the reception. I have to wait another 10 minute for someone to show up. Lots of hiccups in my stay, I though this hotel has 4 stars and beside sea view, so i was expecting to get relaxing and good experience staying there but overall, everything is a mess. I feel like they don't bother to give us the best experience at all.
Comment from Hotel Management
08-Dec-2017 by Customer Service, Hotel Management
We appreciate the feedback, Lloyd. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
4 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

No kids for a. Purple of days!

Posted 05-Dec-2017
Was greeted very nicely. We couldn't make breakfast the next morning, early fishing appointment, so we were given 2 free drinks each @ the bar. Was a lovely couple of days there. My only negative was the bed - the mattress made us roll into each other all night. Which wasn't all bad!
2 out of 5
by A verified traveller from Long Beach,NY

Beautiful hotel by the beach with comfort issues.

Posted 25-Nov-2017
Pros: The breakfast was good and the Hotel is beautiful and the staff are very nice. If it was not for the comfort problems we could give a higher rating
Cons: They could change the Air conditioning design.
Location: The location is great and close to family
We rented this room for my son and family who were visiting us from Pittsburgh. Before they left yesterday they were telling us about their experience at the Hotel. The first night they were there the room was warm and they tried the air conditioning and it did not work. They tried opening a window and it became too cold and dangerous because my 6 year old grandson was staying with them. The next day they complained to the desk clerk and he said nothing could be done because it is a "dual system"(which means if the heat is on in the next room the air conditioning will not work in their room. The desk clerk offered to comp one nights "resort fee"(not the room rate which is considerably more) and they said "is that all" and the desk clerk gave them two nights) I am embarrassed that my son and his family had to endure this experience from a high end hotel.
Comment from Hotel Management
29-Nov-2017 by Customer Service, Hotel Management
We appreciate the feedback, Vinny. We're disappointed your son's time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges he had with the temperature control system. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward. We look forward to providing a more positive experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Yessss YES YES .........and yes Yes what else can I say