Arrived 21:20 friendly greeting efficient checking in. Not happy card was charged £50.00 as already paid via expedia! (Was told this was pre-authorisation). Chose hotel for pool/fitness suite but was closed at 21:00 - not clear on booking. Parking excellent, but not made clear available to hotel in signage, Had to ask where to park. Sink tap very loose. Kettle connection to base sparked a lot. Room quiet and comfortable.
Comment from Hotel Management
13-Apr-2018 by Pestana_chelsea_Brige, Hotel Management
I wish to thank you for choosing stay with us and for taking the time to give us your feedback.
We have the policy to pre-authorize a card in order to open a credit to our guests, doing this, our guests can pay all the extras on check-out. I am really sorry if it wasn't well explained to you.
We look forward welcoming you back in a near future.
Arturo Esposito - General Manager