Ratings based on 1,089 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Excellent hotel will definitely stay there again

Posted 07-Jan-2017
We had a very pleasant experience and the staff were friendly and genuinely supportive to Answer questions regarding using the phone to call out! The breakfast was amazing and room service excellent indeed
5out of 5
Recommended
for Everyone
by A verified traveller from Ottawa Canada

Upscale experience!

Posted 31-Dec-2016
Cons: Parking fees is to expensive.
It's an upscale hotel close to transportation and London's main attractions. Pool/spa facilities, bar/restaurant, clean, friendly and professional staff with spacious and luxurious accommodations. Available parking on site but it's very expensive. I highly recommend it.
Comment from Hotel Management
03-Jan-2017 by Arturo Esposito – General Manager, Hotel Management
Dear Sonia, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, facilities and staff, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. Also, I noted your comments about the car park, please note that unfortunately the car park does not belong to us and because it is a public NCP car park we have not been able to negotiate discounts for our guests. I do appreciate your feedback though on this matter. I look forward welcoming you back in the future. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller from 東京

浴槽が大きくて最高

Posted 24-Dec-2016
値段と部屋のレベルがロンドンとは思えないぐらい、コスパ最高です! よかったです! しいて言うならば、都心と距離があるぐらい。でもバス停とも近いですし、バスをスマホを持ちながら活用すれば大丈夫だと思います。 夜間は、周りが住宅街で何もないところなので、過剰に出歩かないほうがよいかもしれません。 スーパーやお手軽なお店もないので、夜食は外で買っていくのをおすすめします。 ルームサービスは普通に美味しいですが、それなりのお値段です。 空港からはバスと地下鉄で1時間ほどです。 オックスフォードストリートや、街中にでるのは、約20分ほどですし、バスでほぼ一本でいけます。 従業員は、みなさん優しいですが、ちょっとルーズな人もいます。ただ、フロントにいる方は基本はしっかりされているので、部屋のセキュリティボックスが壊れた時も、すぐに治しにかかってくれるなど親切でした。 泊まるときは、パジャマ、歯ブラシはおわすれなく。4つ星ホテルですが、ついていません。 でも、部屋は本当にひろくて綺麗でした。 女性で一人でとまっても大丈夫だとおもいます。ビジネス、カップルでも大丈夫かと。 写真は周辺の写真です。
Comment from Hotel Management
03-Jan-2017 by Arturo Esposito – General Manager, Hotel Management
Dear ます, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am pleased to hear that you had an enjoyable stay with us. Thank you for these positive comments, they are much appreciated. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller from Bristol, England

Excellent hotel

Posted 11-Dec-2016
Pros: Location good. Staff excellent - very friendly and helpful Excellent room
Cons: Nothing
Location: Short walk to Victoria Tube/Railway station. Next to Battersea Power Station. MI5 not far away! Good for walking along the Thames to Westminster etc
Always stay at this hotel at this time of year. Good for walking along the Thames to Westminster. Good facilities, very friendly and helpful staff. Good restaurant, room clean and well maintained. Recommend this hotel
Comment from Hotel Management
21-Dec-2016 by arturo esposito, Hotel Management
Dear Adrian, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent, un peu loin du metro

Posted 15-Nov-2016
Sejour magnifique. Un très bel hôtel un peu loin du métro...
Comment from Hotel Management
30-Nov-2016 by Arturo Esposito, Hotel Management
Dear Guest, Please accept my reply in English, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
Recommended
for Couples
by A verified traveller from Freising

Gute Lage, ideal um die Stadt zu erkunden.

Posted 10-Nov-2016
Ein idealer Ausgangspunkt um die Stadt zu erkunden. Zu Fuß ca. 15 Minuten von der Victoria Station entfernt, von dort aus ist alles gut mit der Underground zu erreichen. Unser Zimmer war toll ausgestattet und obwohl nach vorne, zur Straße gelegen, sehr ruhig. Das Badezimmer hatte leider kein Tageslicht, war aber ganz gut beleuchtet. Der Wellnessbereich ist sehr gepflegt. Direkt neben dem Hotel ist ein kleiner Supermarkt, was wir als sehr angenehm empfanden. In direkter Nachbarschaft war kein Restaurant zu finden.
Comment from Hotel Management
30-Nov-2016 by Arturo Esposito , Hotel Management
Dear Guest, Please do accept my reply in English. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
Recommended
for Everyone
by A verified traveller from München

Jederzeit wieder.

Posted 06-Nov-2016
Location: Bus fast direkt vor der Haustür zur U-Bahn. Kann auch ca. 12 Min. über die Chelsea Bridge hinlaufen. Alles mit Tube oder Bussen sehr gut erreichbar.
Freundlicher Service. Zimmer sehr gut ausgestattet. Alles sehr sauber. Restaurant mit sehr netter Bedienung. Komme gerne wieder.
Comment from Hotel Management
30-Nov-2016 by Arturo Esposito , Hotel Management
Dear Guest. Please accept my reply in English,Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
Recommended
for Everyone
by A verified traveller from Aberystwyth, Wales

Very luxurious, perfect treat

Posted 01-Nov-2016
Beautiful luxury hotel for those who can afford it. Made a lovely present for mine and my fiancés 21st birthday. Would very much recommend the pool and sauna, very romantic and romantic
Comment from Hotel Management
30-Nov-2016 by Arturo Esposito, Hotel Management
Dear Guest. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us celebrating a very special occasion.Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Oct-2016
Pros: Large comfortable room -much more space than other London hotels that I have stayed in
Location: Good location even though no nearby tube station. Easy walk to Chelsea Bridge and good bus service from stop opposite hotel.
Lovely clean, bright modern hotel - everything one would expect from the Pestana Group
Comment from Hotel Management
30-Nov-2016 by Arturo Esposito, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
Recommended
for Everyone
by A verified traveller

Toppen

Posted 29-Oct-2016
Pros: Läget
Frukosten är kanon och får den service du vill ha rent och stilrent fina rum
Comment from Hotel Management
30-Nov-2016 by Arturo Esposito, Hotel Management
Dear Guest, Please do accept my reply in English, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.