Ratings based on 1,053 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 26-Aug-2016
The hotel was awesome. Prime location with lots of nearby shopping. Beautiful scenery. Hospitality was a delight and I enjoyed my stay greatly. I hope to return in the near future.
4out of 5
by A verified traveller

Outstanding service

Posted 05-Aug-2016
Pros: It was close to a comprehensive bus service - one I chose to use. It added a different dimension both as I saw London extremely cheaply and efficienty
Location: Do cross the bridge and access the many shops on and near Sloane Street.
From the moment of booking till check out, I was impressed with the helpfulness of the staff. Despite problems with the bath, everybody tried to rectify the situation. I would definitely return.
Comment from Hotel Management
11-Aug-2016 by Arturo Esposito, Hotel Management
Dear Guest , Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. . Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
by A verified traveller

Albergo confortevole

Posted 25-Jul-2016
Buona posizione, ottima spa, pulito e confortevole. Lo consiglio
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest, Please do accept my apologies in English, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
by A verified traveller

modernes Hotel am Battersea-Park

Posted 20-Jul-2016
Pros: beheizter Indoorpool
Cons: deutsche Fernsehkanäle
Location: Batterseapark, Themse, zum Sloana-square (erste Möglichkeit die U-Bahn zu benutzen) ca. 25-30min Fussweg
Es entsprach alles wie in der Beschreibung mit Ausnahme der deutschen Fernsehkanäle, welche leider während unseres gesamten Aufenthaltes nicht funktionierten. Das Personal war sehr hilfsbereit und freundlich. Zimmerservice schnell und schmackhafte Speisen.
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest. Please do accept my reply in English. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
3out of 5
by A verified traveller from R

Didn't make up the room and is not in Chelsea

Posted 19-Jul-2016
I had to call the reception at 4PM because my room anyone made up my room in the 2nd day. Also this hotel is not in Chelsea is in the other side of the bridge. It is far from the metro station. The name of the hotel shouldn't be Pestana Chelsea! Is a misleading to consumers
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Chris Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I regret that on this occasion we did not meet your expectations and for that I would like to apologise. I have noticed your comments regarding all the shortfalls that you encountered during your last stay. Certainly what you described is not according to standard and the level of service we aim for. I am extremely sorry to hear you were disturbed by other guests during the night, I will address this with the team to ensure we re-look at our policy in an attempt to prevent this from happening in the future. Thank you for bringing it to our attention. Please do accept my sincere apologies. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa, since our core passion and endeavour is to deliver service above expectations I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller from Wine country, California

Nice quiet spot

Posted 27-Jun-2016
Pros: Quiet , comfortable, friendly hotel
Cons: Longer pool hours
Location: We didn't find many things to do in the neighborhood after 9PM.
Nice hotel next to beautiful Battersea Park, an easy bus ride to Victoria station, and a quiet neighborhood. Great spot
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest , Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. . Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller

Posted 27-Jun-2016
Das Hotel ist mit dem Bus sehr leicht zu erreichen. Victoria, Soho und Covent Garden ist auch zu Fuß zu erreichen (wenn man gerne zu Fuß geht). Einziger Kritikpunkt ist, dass hinter dem Hotel Züge im 5-Minuten-Takt vorbei fahren. Leider auch am Abend und teilweise in der Nacht.
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest. Please do accept my reply in English.Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I have noticed that you have mentioned that the only negative point is the train noise, which is on only one side of the Hotel. Our windows are actually tripled glazed in order to minimise any noises and most guests report that they are not able to hear the trains. However I would like to apologise if this was not the case for you. Next time please do remind us of your preference of a front facing room and we will do our best to allocate a room facing Battersea Park where I am sure you will enjoy a very good night sleep. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
by A verified traveller from Ohio

Beautiful hotel.

Posted 22-Jun-2016
We enjoyed our stay. The room was very clean and comfortable. The only complaint is not being able to receive a refund after missing our prepaid breakfast.
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest , Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I have noticed your comments onthe fact that you did not have one of the breakfast and therfore requested a refund. I do apolozie tha tthis was not done for you, perhaps some misunderstanding. I will address the team and concerned manager. Thank you for bringing this to my attention. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller

Excellent hôtel

Posted 12-Jun-2016
Très propre, confortable, avec une piscine intérieure et spa dotés d'une ambiance de relaxation et de sérénité dès l'arrivée. Emplacement in peu loin du Centre Ville, mais Près de plusieurs arrêts d'autobus. Personnel très servisble et courtois.
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest. Please do accept my reply in Englsih. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller from Landsberg am Lech

Cooles, zentrumnahes Hotel

Posted 11-Jun-2016
Das moderne Hotel liegt etwas abseits der klassischen Touristen-Gegenden. In 30 Minuten ist man zu Fuß an der Knightridge-Station, von dort aus erreicht man per U-Bahn alle weiteren Stationen (Flughafen, Piccadelli-Circus, etc). Wir sind alles mit dem Rad gefahren, direkt am Hotel ist eine "Rent a Bike" Station welche immer ausreichend Fahrräder zur Verfügung gestellt hat. Kleines Manko ist der Fitnessraum. Ein lieblos umgebautes Zimmer mit 6 Geräten und ein paar Hanteln. Dann doch lieber aufs Rad und die Stadt erkunden, das hält auch fit.
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest. Please do acept my repky in English. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.