Staff could be more welcoming.
The staff who checked us in was not welcoming. We got to the hotel 10pm in the evening after a long delayed flight and we did not get the service we expected. When we asked the gentleman who checked us in questions regarding our stay, he was short-tempered, and he did not give great suggestions neither. What did we do wrong ???
The staff in the restaurant however, was very welcoming.
Comment from Hotel Management
13-Nov-2017 by Pestana_chelsea_bridge, Hotel Management
Thank you for choosing stay at the Pestana Chelsea Bridge Hotel & Spa and for taking time to leave you feedback online.
Thank you for point out the problem you have with one of our Front office staff, I will make sure that it will receive the necessary management attention.
Be assure that this not how we deal with guests.
I would like to apologize for that and I hope that we may have the opportunity to regain your confidence in the future.
Arturo Esposito - General Manager.