Ratings based on 882 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Aug-2015
Tolles Hotel, neben teuren Eigentumswohnungen kurz vor der Chelsea Bridge. Bushaltestelle ist 150m entfernt, von da aus kommt man in 10min zur U-Bahn (wenn nicht gerade Stau ist) Ladeadapter nicht vergessen und nen Regenschirm braucht man auch :) Ansonsten ein für Londoner Verhältnisse "riesiges" Zimmer mit Dusche und extra Wanne.. PS: Das Bad hat ein Fenster zum Zimmer (Warum auch immer??) , da ist jedoch auch ein Rollo dran, damit man(n) beim Geschäft seine Ruhe hat.. :)
4 out of 5
Recommended
for Everyone
by A verified traveller from N Yorks

Would use again

Posted 26-Aug-2015
Pros: Modern, clean with food offering a middle eastern twist.
Cons: A few middle eastern families seemed unable to control their kids! That is not the hotels fault of course but it was a little irritating.
We were visiting our son in Battersea and going into central London. The location worked well for us. I recommend getting an oyster card and use the buses which are frequent [and inexpensive].
4 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge

Room as expected, good size

Posted 18-Aug-2015
The room and facilities at this hotel were good. The spa was particularly nice and open for long hours. The location of the hotel is best described as Battersea rather than Chelsea as it is across the river.
Comment from EPC
24-Aug-2015 by Arturo Esposito – General Manager, EPC
Dear A, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, facilities and Spa Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Peterborough On Canada

Nice hotel, Weird location & non-helpful staff

Posted 12-Aug-2015
Cons: Staff could be a bit friendlier. They acted like it was an imposition to answer my questions.
We loved our room, it was very nice. No breakfast though (unless we paid 25$ CDN each). Staff were standoff 'ish'. Great price for the hotel but it was located across the bridge. Long walk to anything or a 10 Pound cab ride. No shuttle. Even with this all said, we still liked the hotel It was in a safe area. Not sure if we would stay there again, only due to location. If we were business travelers it would have been fine but we were site seeing and it was a very long walk to everything. Chip truck at corner, we ate breakfast here everyday, 3 Pounds. : )
Comment from Hotel Management
25-Aug-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Karla, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for these positive comments about our rooms, it is much appreciated. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. Furthermore, I have noted your comments about the staff, please be assured that this is not the level of service we aim for and I will address this matter with the manager concerned, so thank you for bringing this to my attention. I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. Kind Regards, Arturo Esposito – General Manager
1 out of 5
by A verified traveller from Florida

THE WORST HOTEL IN MY LIFE

Posted 31-Jul-2015
Pros: Nothing.
The Hotel seem nice by pictures, but the staff super unfriendly, the pool for kids is only 2 hours, so if you can visit London and return to relax in the pool with your kids they don't allow. Also very small pool no nice. I request an extra Bed for by son and they don't have, so my son had doesn't have place to sleep. The Hotel is no a Hotel is like an apartment to rent. The room super small almost you cant walk I inside, TERRRIBLEEEE I don't recommend.
Comment from Hotel Management
10-Aug-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Sam, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking time to give us your feedback. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. I am disappointed to hear about the experience you describe and that we did not meet your expectations. Your perception on the room size is interesting and I agree that sometimes online photos can be misleading. However, the actual size of our rooms (30sq m) is well above average of most 4* hotels in London and generally we receive particular mention about this from guests. Regarding the restricted schedule for kids at the Spa, I can understand that this must be quite frustrating. However we had to adopt such policies in light of previous feedback from our customers. We try to be very clear about that on our website and when a booking is made and I am sorry if this was not the case on this occasion. I will discuss the matter with the team so that all guests can be aware of our policy. Thank you for your understanding. I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Qatar

Great location & service

Posted 28-Jul-2015
The hotel is situated close to everything..from bars, to stores, restaurants etc. Their staff is friendly and Professional and the rooms are spacious and very comfortable.
Comment from Hotel Management
04-Aug-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Mel, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations . Thank you also for these positive comments about our service and staff – I’ll make sure they receive this important feedback. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Perfect hotel

Posted 27-Jul-2015
Stayed for 1 night on our anniversary and was amazing! Perfect location right near Sloane Street. Hotel room nice and big with a white leather sofa big enough for 4 people!!! The bed was so so comfortable, I didn't want to leave! The hotel pool & spa area was very relaxing and thereputic (I even bought some morrocan moisturising oil). I would deffo book again :)
Comment from EPC
03-Aug-2015 by Arturo Esposito – General Manager, EPC
Dear Lauren, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, rooms and facilities. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jul-2015
Cons: would prefer silent air con in the room
The room was comfortable. with a nice view. good shower. nice breakfast and very clean
Comment from Hotel Management
17-Jul-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I am pleased to hear that you had an enjoyable stay with us, as well as hearing these positive comments about our comfortable room, cleanliness and breakfast, all of which are extremely important guest satisfaction features. Regarding the air conditioning, I will address this matter with our maintenance team so they fix it, thank you for bringing this to my attention. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Bury

Nice hotel with cool modern style

Posted 07-Jul-2015
Pros: modern
Cons: air con
Location: Near Sloane Sq
Overall the stay was nice.Room overlooked the train tracks so really noisy at night to be honest. Room was clean and comfortable and staff excellent.
Comment from Hotel Management
17-Jul-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Gail, thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for these positive comments about our room, cleanliness and staff, they are much appreciated. Furthermore, I have noted your comments on the room view and realise that within our 216 rooms, not all command the most scenic outlook. That is indeed one of the challenges in London that it continues to develop at such a rapid rate – while it is difficult to guarantee, we are able to offer rooms with more open views of Battersea Park and the iconic Power Station (also now undergoing major re development of course) and request this on your next stay and we may be able to oblige (pending availability at the time please). I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Basingstoke

Luxurious hotel that I eventually got to enjoy

Posted 30-Jun-2015
Pros: The room was well kitted out, the free WiFi was quick and reliable and it is located right next to Battersea Park.
Cons: Communications with guests, I should not have discovered that my room had been taken on arrival.
Location: I was visiting to attend the first motor race in the middle of London in 40 years, the Formula E race series at Battersea Park.
On arriving at the hotel I was advised that due to "unforeseen events" my room was no longer available and I was told another room had been booked for me at the Sloane Square Hotel. I walked over the river to find that in fact that room had not been paid for. So then I went back to the Pestana and eventually was given a room. The room itself was excellent and the facilities were that of a 5 star hotel, so it was a shame that I got off to such a bad start.
Comment from Hotel Management
05-Jul-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Michael, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I am pleased to hear that overall you had an enjoyable stay with us. I am sorry to hear about the experience you have encountered regarding your booking, I have address this matter to the team so it won’t happen again, please accept my apologies for the inconvenience caused. Our location is definitely ‘different’, in particular, your feedback on Battersea Park is welcome as this is the feature that most differentiates our location from many other hotels in London – we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. Kind Regards, Arturo Esposito – General Manager