Ratings based on 1,128 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Herts

Battersea hotel

Posted 25-Jul-2017
Booked it because the location worked for us. Reception staff were efficient, but abrupt. Room was very nice. Bar staff were friendlier. Was looking forward to a bath in the morning only to find the bath tap didn't work. On reporting this on check out was met with unsympathetic response. Expensive too.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

very nice hotal and spa.

Posted 21-Jul-2017
The hotal was modern, staff were well trained, food was very good and the whole hotel was very clean.
1 out of 5
by A verified traveller from Birmingham

Not a nice hotel at all

Posted 13-Jul-2017
I only liked the spa facility the room was not nice and I did not enjoy my stay the pictures look nothing like they do in real and I booked this hotel 3 months before the date so why couldn't they give me room with view not happy at all staying at raddison blue hotel canary wharf that shows you what luxury is
5 out of 5
Recommended
for Everyone
by A verified traveller from nigeria

great hotel

Posted 30-Jun-2017
Pros: the spa was lovely
Location: location is the only thing negative about the stay not too accessible to the underground
very enjoyable stay,great frendily staff,definitely recommend to friends and will come again.
Comment from Hotel Management
03-Jul-2017 by Arturo Esposito, Hotel Management
Dear David, Thanks for taking the time to give us your feedback - I am so pleased to hear you had a great stay with us, and thank you for your high rating and comments about our staff; I will pass them on to the team. I am delighted to read you would stay with us again and look forward to welcoming you back again in future. Kind regards, Arturo Esposito - General Manager
3 out of 5
by A verified traveller from California

Location not so great

Posted 30-Jun-2017
Pros: Big room!!! Air Conditioning!!!
Cons: Lamps didn't work when I arrived. They had to call maintenance. The bathroom sink and shower never properly drained. One day the room wasn't cleaned
Location: Not much to do nearby. No subway station anywhere near it. The ferry doesn't stop at Chelsea Bridge.
The hotel room was gigantic and so was the bathroom (both a shower and a tub) but it took me an hour to get to any of the sights and if I left the hotel between 5-6 pm, it took 1.5-2 hours to get anywhere. I noticed that many of the people staying at the hotel were wearing suits, and I'm going to guess that they weren't sightseeing. I also noticed many taxis in the morning, and I was using public transportation. There's a lovely family style park across the street that is very big and closed off to cars. I saw joggers, dog walkers, bicyclists, families that had rented pedal go-carts, tennis players, cricket games and walkers. There's nothing historic or interesting about it, but if you have kids, it would be a great place to hang out.
Comment from Hotel Management
03-Jul-2017 by Arturo Esposito, Hotel Management
Dear Mary, Thanks for taking the time to give us your feedback - it is only by hearing about your experience that we can improve. I'm sorry you were a little disappointed with your stay - I will follow up on your comments about the lamps and the incident where the room wasn't cleaned with each relevant department. I'm sorry that the location was not to your taste - during peak times, London's traffic can make it more difficult to reach central London. I apologise for the inconvenience. On a positive note, I am glad to see you were pleased with the size of your room. I hope you would consider returning to our hotel in future; it would be a pleasure to welcome you back next time. Kind regards, Arturo Esposito - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

nice hotel near park

Posted 26-Jun-2017
Pros: Clean and quiet
Location: Great to be next to park but a bit far from Tube station
Clean, quiet hotel near Thames and Chelsea. Long walk to nearest Tube station but other than that very pleased with hotel.
Comment from Hotel Management
27-Jun-2017 by Arturo Esposito, Hotel Management
Dear Scott, Thanks for taking the time to give us your feedback - hearing from guests is the only way we can improve. I'm so happy you enjoyed your stay, thanks for your 5 star rating. For future reference, you may find it easier to travel from our hotel by bus - there are excellent links to central London available from right outside. Thanks again, and I hope to welcome you back again soon. Kind regards, Arturo Esposito - General Manager
2 out of 5
by Alex

boooooo

Posted 24-Apr-2017 on Hotels
Very disappointing stay. The place was very clean and front desk service was great. They seemed to put way more of a focus on the aesthetic of the room instead of the functionality. Shower was awful, overhead showerhead that lightly drizzled water over the entire shower stall, making it impossible to even wash yourself since any soap or shampoo immediately rinsed off before you could use it. One tiny little tray made it impossible to store any toiletries in the shower. Just obnoxious. The worst was the restaurant staff. Very rude, holding conversations that were very awkward, complaining about working hours, very slow and cold until the bill came and it was all smiles.
4 out of 5
by Meryl

A lovely hotel a little off the beaten track.

Posted 21-Apr-2017 on Hotels
We were worried about accessing the Pestana by public transport,but if you do your homework,you'll find it easily accessible by bus and it's an interesting journey through. The hotel is situated right opposite the park which you must visit. It's a 5 min walk to either Battersea park station or to Chelsea bridge bus stop. Our room was super. We requested a park view and from the 6th floor the sights were lovely. The bedding was superior and the bed comfy. We used the spa pool, but little information was given about it. We were told when we eventually found it in the basement that we should have arrived in the bathrobes provided, and the slippers which someone had overlooked to provide. That said, the pool was small but warm and atmospherically lit. The one criticism is the total lack of changing space or private showers. Apart from being sent to the wrong room on arrival, the rest of our stay was very pleasant. This is maybe not an ideal base for sightseeing, but certainly a pleasant place to relax and investigate somewhere new.
5 out of 5
Recommended
for Everyone
by A verified traveller

Just over the Chelsea bridge

Posted 14-Apr-2017
Pestana is just over the Chelsea bridge. Public transportation is easy to get to the heart of London. Big spacious rooms. Bathtub and shower. A beautiful park right across the street. I would definitely stay there again!
4 out of 5
by Jan

This traveller left a rating score only Posted 09-Apr-2017 on Hotels