Ratings based on 966 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Jersey,Channel Islands.

Very nice hotel, good location.

Posted 30-Jan-2016
Pros: Swimming Pool and Spa Very Clean Great Staff
Location: Few bus stops from Sloan Square, very easy access to Knights Bridge. Nearby National History Museum & one of the best Japanese restaurants-Zuma.
The staff was really great, very pleasant and helpful. The hotel is very clean, the room was spacious and the conditions were better then some of the 5 star hotels in the centre of London. Easy access to centre of London.
Comment from Hotel Management
01-Feb-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Joanna, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, cleanliness and staff - I will make sure they receive this important feedback. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
2 out of 5
by A verified traveller from Washington, D. C.

Cheated Me Out of My Money

Posted 30-Jan-2016
I checked in here in what was supposed to be a suite, but it wasn't a suite by any stretch of the imagination. I really believe they thought I didn't know any better and that they'd just get overt on me. I figured I would do them one better and keep the incorrect room and blast them here for the inscrupulous practice. Maybe next time they'll think twice before trying to swindle someone out of their money. Top make matters worse, I prepaid for two breakfasts, but my friend and I overslept because we were jetlagged after our long flight. I asked the front desk attendant of I could have the breakfast the following morning. They said yes. The next morning, i changed my mind and told them I wanted to change it to scones and hot tea, only. I had already paid 31 pounds for the breakfast, but surely some scones and tea didn't cost THAT much. When i asked the attendant about the cost she said it was "pretty much" the same price. I knew it was BS. My friend and so took our seats and the waitress proceeded to bring us TWO little dry scones and a pot of tea. For 31 pounds. I had had it. I told her there was no way two scones and two tea bags cost 31 pounds. She had to get a manager who said she would send another portion of scones. So, i was sold four shriveled up scones and a pot of tea for 31 pounds. I will never stay here again and I Caitlin anyone else from doing so. They are swindlers and they shouldn't be allowed to treat people this way. BEWARE!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 29-Jan-2016
Pros: convenient location for chelsea and clapham
Good hotel have stayed here twice now, convenient location and good standerds
Comment from Hotel Management
01-Feb-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Catherine, I wish to thank you for once again choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am delighted to hear that your repeat visit once again met your expectations. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. Thank you for these positive comments, it is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Couples
by A verified traveller from Solihull

Near our favourite eating house in Chelsea

Posted 26-Jan-2016
Pros: Great location, pleasant room, great spa facilities
Cons: We were pleased with everything
Location: Visited the National History Museum, and also took in some great sites in Chelsea and Kensington
Arrived soon after check in time and spent the rest of the afternoon chilling in the spa. Got ready to go out for dinner and could walk to the restaurant, and then had a nice stroll back enjoying the view of London by night. It was a lovely relaxing two days and we will definitely return when next in London.
Comment from Hotel Management
01-Feb-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Adrian, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience with other travellers. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, rooms and facilities, they are much appreciated. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from montréal

Posted 24-Jan-2016
Pros: Lieu, confort, ambiance
Cons: Pas de cours de natation dans la section spa, bruyant
Location: L'arret d'autobus est en face de l'hotel....3 arret et c'est le métro
Très bien situé, chambre confortable, bar attrayant
Comment from Hotel Management
04-Feb-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Richard, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am pleased to hear that you had an enjoyable stay with us. Thank you for these positive comments about our service, room and bar, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. Furthermore, I have noticed your comments about the Spa and I apologise for any inconvenience caused. I will address this matter with the team to ensure it won’t happen again, as the Spa should be a relaxing area, so thank you for bringing this to my attention. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Uk

Mid week break

Posted 23-Jan-2016
Pros: As above
Cons: Hot chocolate
Location: Good bus connections to Kings Road,Knightsbridge and Oxford Circus(137) Battersea Park across the road
Easy check in Friendly welcome Good location.Room with fridge. Mini supermarket by apartments very close proximity. Would feel safe to be a single traveller.
Comment from Hotel Management
01-Feb-2016 by Arturo Esposito – General Manager, Hotel Management
Dear MT, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am delighted to hear that you had an enjoyable stay with us. Thank you for these positive comments about our service and staff, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Treviso

da un collega

Posted 19-Jan-2016
Passato un week end al Pestana. Come impiegato nel settore hotellerie, forse un occhio più critico ed insieme comprensivo dei vari problemi nei confronti dei colleghi, lo posso avere;come tanti altri che lavorano nel settore.naturalmente Sono rimasto completamente soddisfatto del soggiorno. Forse la prima volta che non ho trovato nulla nemmeno da mettere in discussione. Non ho usufruito dei servizi f&b perchè avevo amici che mi hanno guidato qua e la in città. Comodi anche i trasporti. bus che vanno in città e a sud verso Clapham. zona bella e vivace per mangiare e bere.
Comment from Hotel Management
02-Feb-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Carlo, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience with other travellers. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, it is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Cheshire

Good comfortable hotel

Posted 04-Jan-2016
Pros: Quality of rooms & location
Cons: Car park pricing - should offer concession rates
Location: Opposite Battersea Park. Convenient access by bus to Sloane Square, Harrods etc. Excellent location if you want to adopt a dog - Battersea Dogs Home!
Good hotel just over Chelsea Bridge with quality rooms. Did not try the restaurant so can't comment on food on offer! Gym a bit on the small side but adequate. Convenient parking, but pricey - hotel did not offer any concession rate. Decent access to public transport - on bus route to Sloane Square; also only a few minutes walk to Queenstown Road rail station
Comment from Hotel Management
09-Jan-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Mark, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am pleased to hear that you had an enjoyable stay with us. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. Furthermore, I regret that the gym facilities did not meet your requirements and we are aware that the size inhibits a larger range of equipment for guests who may wish to have a more extensive workout. While it is not a ‘quick fix’ for our hotel due to space limitations (which are often a challenge for London hotels), we are monitoring feedback and evaluating options in the future. If I may point out that we have referred a number of our more serious fitness guests, to the Battersea Park gymnasium across the road, they have good facilities and opening times from what we have heard. About the car park, please note that unfortunately the car park does not belong to us and because it is a public NCP car park we have not been able to negotiate discounts for our guests. I do appreciate your feedback though on this matter. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2016
Hotel molto ben servito dai bus e non troppo lontano dalla metro. Camera pulita, luminosa e decisamente confortevole. Il personale si è dimodtrato gentile e disponibile. Assolutamente consigliato!
Comment from Hotel Management
08-Jan-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience with other travellers. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service and staff – I’ll make sure they receive this important feedback. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Den Bosch

Heerlijk hotel

Posted 02-Jan-2016
Bij aankomst was de kamer al gereed. We werden door het personeel snel wegwijs gemaakt, in het hotel en ook de stad. Met het openbaar vervoer op loopafstand en een supermarktje om de hoek, ligt het hotel ideaal en kun je ook nog even wat lekker halen als je daar zin in hebt. Vanuit de drukte in de stad is het daarnaast ook heerlijk ontspannen in de spa van het hotel! Kortom, een echte aanrader.
Comment from Hotel Management
06-Jan-2016 by Arturo Esposito – General Manager, Hotel Management
Dear M., please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about, it is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. Our location is definitely ‘different’ - we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager