Ratings based on 1,099 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles CA

Good stay

Posted 27-Mar-2017
Large comfortable rooms in a good location. We enjoyed our walk around the park. Was very quiet at night. Staff was friendly.
5out of 5
Recommended
for Everyone
by A verified traveller from manchester

Really nice hotel, great location

Posted 10-Mar-2017
2 night stay with my Wife, really nice hotel in a great location. Walked to the London eye and Chelsea. Friendly staff. My only complaint was the breakfast was on the cold side . I expected it to be a lot tastier and hotter for the money.
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Excellent hotel will definitely stay there again

Posted 07-Jan-2017
We had a very pleasant experience and the staff were friendly and genuinely supportive to Answer questions regarding using the phone to call out! The breakfast was amazing and room service excellent indeed
5out of 5
Recommended
for Everyone
by A verified traveller from Ottawa Canada

Upscale experience!

Posted 31-Dec-2016
Cons: Parking fees is to expensive.
It's an upscale hotel close to transportation and London's main attractions. Pool/spa facilities, bar/restaurant, clean, friendly and professional staff with spacious and luxurious accommodations. Available parking on site but it's very expensive. I highly recommend it.
Comment from Hotel Management
03-Jan-2017 by Arturo Esposito – General Manager, Hotel Management
Dear Sonia, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, facilities and staff, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. Also, I noted your comments about the car park, please note that unfortunately the car park does not belong to us and because it is a public NCP car park we have not been able to negotiate discounts for our guests. I do appreciate your feedback though on this matter. I look forward welcoming you back in the future. Kind Regards,
5out of 5
by Gurjit

Knightsbridge shopping

Posted 24-Dec-2016 on Hotels
Great hotel a bus ride away from Harrods.
5out of 5
by A verified traveller

Modern and clean with great staff

Posted 17-Dec-2016 on Hotels
We thoroughly enjoyed our stay at the hotel which was modern and clean. The staff were very friendly and helpful on Reception and in the restaurant particularly. We will certainly stay here again.
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Bristol, England

Excellent hotel

Posted 11-Dec-2016
Pros: Location good. Staff excellent - very friendly and helpful Excellent room
Cons: Nothing
Location: Short walk to Victoria Tube/Railway station. Next to Battersea Power Station. MI5 not far away! Good for walking along the Thames to Westminster etc
Always stay at this hotel at this time of year. Good for walking along the Thames to Westminster. Good facilities, very friendly and helpful staff. Good restaurant, room clean and well maintained. Recommend this hotel
Comment from Hotel Management
21-Dec-2016 by arturo esposito, Hotel Management
Dear Adrian, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller

lovely relaxing stay

Posted 28-Nov-2016 on Hotels
One of my favourite hotels to stay in. Wifi good enough to catch up on Gilmore Girls Revival! (Thank you!) Great, comfy beds. Lovely service. Swimming pool is nice, but it was quite busy on a Saturday. Thank you!
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
3out of 5
by A verified traveller

Great hotel, but watch out for hidden fees

Posted 03-Nov-2016 on Hotels
Watch out for hidden fees. They stuck a 30 pound per night charge on us for a roll away bed they said we had to have based on having three occupants. They said they would charge that amount even if we turned down the roll away.
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Kindly be informed that our daily rates are only for 2 people sharing a room, therefore when you wish to add an extra person, extra charges do always apply. I’m so sorry that this was not made clear to you . I will address this with concerned manager. Thank you for bringing this to my attention. I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa, since our core passion and endeavour is to deliver service above expectations. Kind Regards, Arturo Esposito – General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Aberystwyth, Wales

Very luxurious, perfect treat

Posted 01-Nov-2016
Beautiful luxury hotel for those who can afford it. Made a lovely present for mine and my fiancés 21st birthday. Would very much recommend the pool and sauna, very romantic and romantic
Comment from Hotel Management
30-Nov-2016 by Arturo Esposito, Hotel Management
Dear Guest. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us celebrating a very special occasion.Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.