Excellent Staff, especially Hamza, he was helpful at all times. On the other hand, the gym is terrible… Not sure why they call it gym. They took one room and fitted with 1970 exercise equipments… Very bad.
Comment from Hotel Management
24-Apr-2017 by Arturo Esposito , Hotel Management
Dear |Guest. , I wish to thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. Thank you for your positive comments regarding our service and friendly staff, especially Hamza from reception, i'll make sure that he is told of this important feedback. Also, I have noticed your comments regarding the equipment and size of our Gym and we are aware that the size inhibits a larger range of equipment for guests who may wish to have a more extensive workout. While it is not a ‘quick fix’ for our hotel due to space limitations (which are often a challenge for London hotels), we are monitoring feedback and evaluating options in the future. If I may point out that we have referred a number of our more serious fitness guests, to the Battersea Park gymnasium across the road, they have good facilities and opening times from what we have heard. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.