Ratings based on 1,186 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from fort lauderdale FL USA

Great hotel

Posted 21-Nov-2017
Pros: comfort
Cons: none
Location: close to public transportation and local sights
Great hotel for stay in London. Near bus and close to all sights.
3 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad, West Indies

Comfortable overnight stay!

Posted 17-Nov-2017
Pros: Comfortable and clean room and bathroom facilities. Nice shower!
Cons: Staff courtesy. Friendlier faces and less curt answers would be appreciated by travel-weary, paying guests
The Pestana Chelsea Bridge Hotel provided a convenient and comfortable overnight stay between days of long flights. Having completed a ten hour flight on one day and facing the prospect of a twelve hour flight on the next, it was REALLY comforting to be able to stay at the clean and comfortable rest stop that the Pestana provided. I DO think that the staff could be a bit friendlier and a little more concerned about their 'game face' and attitude that they provide to travel-weary and paying guests. It would be helpful. That said, its a nice rest stop and we appreciate the clean room, beds and bathroom facilities.
Comment from Hotel Management
20-Nov-2017 by Pestana_chelsea_bridge, Hotel Management
Dear Cascade, I wish thank you for choosing stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. Thank your for these comments. I would like to apologize regarding the bad perception you had about our staff. Be assured that this is not how we deal with guests and it will receive the correct management attention. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. I look forward welcoming you in a near future. Kind Regards, Arturo Esposito - General Manager.
2 out of 5
Recommended
for Everyone
by A verified traveller

Their lost my Birthday Cake

Posted 16-Nov-2017
Pros: The room was very comfortable
Cons: The spa facilities
Location: Ok
My Birthday cake was lost over the weekend, so I was very disappointed about the Staff customer service sills during our stay.
3 out of 5
by A verified traveller from Miami

Nice hotel /Staff not so nice

Posted 15-Nov-2017
Check in was a pleasure; they were actually able to get me checked in early. Negative: The room overlooked the train tracks and there was a less then clean “white” couch in our room. Our stay was not horrible, however at check-out, I checked my bill only to find many errors. They offer a breakfast package when you check in which I made clear to them I would first try out for a day before committing to my entire stay. They charged me for everyday of my stay. It was corrected. Another thing to look out for is the “discretionary charge”. It is a 12.5 % service charge that you have to ask to remove ( it is not the tip). This charge seems to be common in the city and you have to look out for it. The hotel is in a pretty good location and the staff was not the most pleasant, but the service in general was good. Don’t expect any smiles here ;).
Comment from Hotel Management
20-Nov-2017 by Pestana_chelsea_bridge, Hotel Management
Dear Sandra, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. It is only by hearing the from our guests' experience that we can improve our services and achieve excellence. I am sorry to hear that you had that felling regarding our staff. Be assured that this is not how we deal with guests.It will receive the correct management attention. I look forward to hearing from you in a near future. Kind Regards, Arturo Esposito - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel just outside the river

Posted 15-Nov-2017
Nice hotel just outside the river, near sloane square, walking distance. Nice rooms.
Comment from Hotel Management
20-Nov-2017 by Pestana_chelsea_bridge, Hotel Management
Dear guest, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. It is only by hearing about our guests' experiences that we can improve our services and achieve excellence. I look forward welcoming you in a near future. Kind Regards, Arturo Esposito - General Manager
4 out of 5
by A verified traveller

Staff could be more welcoming.

Posted 10-Nov-2017
Pros: location is not bad
Cons: The heavier looking front desk gentleman needs to be removed from staff...very short tempered.
Location: 1 mile to the palace, .5 mile to Victoria station.
The staff who checked us in was not welcoming. We got to the hotel 10pm in the evening after a long delayed flight and we did not get the service we expected. When we asked the gentleman who checked us in questions regarding our stay, he was short-tempered, and he did not give great suggestions neither. What did we do wrong ??? The staff in the restaurant however, was very welcoming.
Comment from Hotel Management
13-Nov-2017 by Pestana_chelsea_bridge, Hotel Management
Dear guest, Thank you for choosing stay at the Pestana Chelsea Bridge Hotel & Spa and for taking time to leave you feedback online. Thank you for point out the problem you have with one of our Front office staff, I will make sure that it will receive the necessary management attention. Be assure that this not how we deal with guests. I would like to apologize for that and I hope that we may have the opportunity to regain your confidence in the future. Kind Regards, Arturo Esposito - General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Perfect

Posted 09-Nov-2017
Pros: Everything
Cons: None
Location: Battersea park is nearby, Harrods is thirty minutes walk and sloan square is only 15 minutes away.
Liked everything about this hotel. Not too close yet not too far that you can take a bus or uber and be in most places in 20 minutes or less. The room is a good size. We were very glad they let us checked in very early at 9am because we had an overnight flight. Everything is nice and clean. Love that the bathroom has standing shower, and also a bathtub just in case you need to take a hot bath after a long day. Nice to have refrigerator as we like to buy ciders to drink. A few convenient stores nearby. Short walks to bus stops and train. 30 minutes walk to Harrods.
5 out of 5
Recommended
for Everyone
by A verified traveller

Romantic London Weekend break

Posted 07-Nov-2017
Lovely. The picture on the website shows a view of the river. This is not practyfr the rooms and misleading That said a lovely classy hotel
Comment from Hotel Management
10-Nov-2017 by Pestana_chelsea_bridge, Hotel Management
Dear guest, I wish to thank you for choosing stay at the Pestana Chelsea Bridge Hotel & Spa and for taking time to share your experience online. It is only by hearing our costumers' experience that we can improve our services and achieve excellence. I look forward to welcoming you back in a near future. Kind Regards, Arturo Esposito - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Close to Park and public transport

Posted 06-Nov-2017
Pros: Very friendly staff. Modern hotel.
Location: Park and public transportation nearby. Within walking distance to a market.
Excellent place to stay. Full English breakfast buffet style was delicious.
Comment from Hotel Management
07-Nov-2017 by Pestana_chelsea_bridge, Hotel Management
Dear Wade, I wish to thank you for choosing stay at the Pestana Chelsea Bridge Hotel & Spa and for taking time to send your feedback online. Thank you for these positives comments about our location, facilities and staff. I look forward to welcome you back in a near future. Kind Regards, Arturo Esposito - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Good location and nice staff

Posted 06-Nov-2017
Would be nice to get a king bed as I paid for and requested, instead of two doubles pushed together... Couldn’t sleep in the middle - recommend guests pay less for a queen or double room and have a more comfortable bed. Hotel staff were great however.