Das Essen hat mir gar nicht geschmeckt für das was es gekostet hat
auch das Frühstück auf dem Zimmer war eine Enttäuschung
habe schon viel besseres in London erlebt
Comment from Hotel Management
10-Jun-2016 by Arturo Esposito , Hotel Management
Dear Oliver, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence.I regret that on this occasion we did not meet your expectations and for that I would like to apologise.I have noticed your comments about some shortfalls you have encountered during your stay, certainly what you described is not according to standard not the level of service we aim for. I will address this matter with the team and be assured that it will receive the necessary management attention.
I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa, since our core passion and endeavour is to deliver service above expectations. I hope to have the opportunity to welcome you back, in a near future and thank you for your support
Kind Regards - Arturo Esposito