Ratings based on 1,111 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Just over the Chelsea bridge

Posted 14-Apr-2017
Pestana is just over the Chelsea bridge. Public transportation is easy to get to the heart of London. Big spacious rooms. Bathtub and shower. A beautiful park right across the street. I would definitely stay there again!
4 out of 5
by A verified traveller from Lake Mills, Wisconsin, USA

Excellent Staff

Posted 05-Apr-2017
Pros: Staff was great…. Breakfast was very good.
Cons: Gym… and quickly, because I am not coming back unless the Gym is much better.
Excellent Staff, especially Hamza, he was helpful at all times. On the other hand, the gym is terrible… Not sure why they call it gym. They took one room and fitted with 1970 exercise equipments… Very bad.
Comment from Hotel Management
24-Apr-2017 by Arturo Esposito , Hotel Management
Dear |Guest. , I wish to thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. Thank you for your positive comments regarding our service and friendly staff, especially Hamza from reception, i'll make sure that he is told of this important feedback. Also, I have noticed your comments regarding the equipment and size of our Gym and we are aware that the size inhibits a larger range of equipment for guests who may wish to have a more extensive workout. While it is not a ‘quick fix’ for our hotel due to space limitations (which are often a challenge for London hotels), we are monitoring feedback and evaluating options in the future. If I may point out that we have referred a number of our more serious fitness guests, to the Battersea Park gymnasium across the road, they have good facilities and opening times from what we have heard. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles CA

Good stay

Posted 27-Mar-2017
Large comfortable rooms in a good location. We enjoyed our walk around the park. Was very quiet at night. Staff was friendly.
Comment from Hotel Management
15-Apr-2017 by Arturo Esposito , Hotel Management
Dear Lisa, I wish to thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller from manchester

Really nice hotel, great location

Posted 10-Mar-2017
2 night stay with my Wife, really nice hotel in a great location. Walked to the London eye and Chelsea. Friendly staff. My only complaint was the breakfast was on the cold side . I expected it to be a lot tastier and hotter for the money.
Comment from Hotel Management
15-Apr-2017 by Arturo Esposito , Hotel Management
Dear Jamie, I wish to thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. Thank you for your positive comments. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand. Furthermore I have noticed your comments in regards to the breakfast. Please do accept my apologies for this. I will address this with the chef. thank you for bringing this to my attention. I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. Kind Regards, Arturo Esposito – General Manager.
4 out of 5
by Phill

This traveller left a rating score only Posted 20-Feb-2017 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Feb-2017 on Hotels
4 out of 5
by A verified traveller

Clean and quite hotel

Posted 08-Feb-2017 on Hotels
Stay was good. Unfortunatelly the fridge didn't work so we had to keep our medication to the hotels kitchen. Hotel is away from the subway station but there are buses going at the city center
5 out of 5
by Edward

This traveller left a rating score only Posted 30-Jan-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2017 on Ebookers
This hotel was so beautiful I thought I was on holiday.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Excellent hotel will definitely stay there again

Posted 07-Jan-2017
We had a very pleasant experience and the staff were friendly and genuinely supportive to Answer questions regarding using the phone to call out! The breakfast was amazing and room service excellent indeed