Ratings based on 1,299 Verified Reviews

4.4 out of 5
85% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Great location. Great value!

Posted 25-Apr-2018
We would stay at this hotel again. The location is outstanding, near a park, the bus stop is around the corner, and the hotel staff is on point! Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller from Surrey

Perfect clean and calm base for business

Posted 24-Apr-2018
Staff excellent, rooms clean and beds very comfortable, bathrooms super, although bath a little short. I use this hotel as a base for work and it provides the perfect base to return to after a long day.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 24-Apr-2018
Great hotel staff was friendly and courteous. The hotel wa clean and food was great!
4 out of 5
Recommended
for Everyone
by A verified traveller from Raleigh, NC

London visit

Posted 23-Apr-2018
The Pestana bridge hotel is very nice, safe clean and the rooms are modern with all the amenities. Staff at front desk pleasant and helpful. Went down to bar on Saturday 4-21-2018 to get a drink before going to concert. Was not impressed with bar tender. Didn't greet with smile and acted like I'm doing her a favor for being there. Staff should smile more and extend the best hospitality as possible. Overall had a great experience. Chelsea bridge area is nice and Batterysea park is right across the street. Location is not bad put tube stations could be a bit far for those who don't like to walk. There's a nice mini market in the Chelsea Wharf next door if you need snacks, sandwiches, even wine and beer. I would recommend staying here.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Okay hotel

Posted 21-Apr-2018
Hotel overall was okay, very clean, very hard bed, nice location but very noise, you can hear the subway, staff were nice but not helpful
Comment from Hotel Management
23-Apr-2018 by pestana_chelsea_bridge, Hotel Management
Dear Ed, thank you for staying with us and for taking the time give us your feedback. It is only by hearing about our customers' experiences that we can improve our service and achieve excellence. We look forward welcoming you back in a near future. Kind Regards, Arturo Esposito - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2018
Close to trains and buses. Good environment and classy. Definetely a choice now . Highly central and safe.
Comment from Hotel Management
17-Apr-2018 by pestana_chelsea_bridge, Hotel Management
Dear guest, Thank you for staying with us and for these positive comments. We look forward welcoming you back in a near future. Kindest Regards, Arturo Esposito - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Good Hotel Excellent Staff Excellent secure parkin

Posted 12-Apr-2018
Pros: friendly greeting efficient checking in.
Cons: Not happy card was charged £50.00 as already paid via expedia! (Was told this was pre-authorisation). pool/fitness suite but was closed.
Location: Location suited our location requirements perfectly
Arrived 21:20 friendly greeting efficient checking in. Not happy card was charged £50.00 as already paid via expedia! (Was told this was pre-authorisation). Chose hotel for pool/fitness suite but was closed at 21:00 - not clear on booking. Parking excellent, but not made clear available to hotel in signage, Had to ask where to park. Sink tap very loose. Kettle connection to base sparked a lot. Room quiet and comfortable.
Comment from Hotel Management
13-Apr-2018 by Pestana_chelsea_Brige, Hotel Management
Dear guest, I wish to thank you for choosing stay with us and for taking the time to give us your feedback. We have the policy to pre-authorize a card in order to open a credit to our guests, doing this, our guests can pay all the extras on check-out. I am really sorry if it wasn't well explained to you. We look forward welcoming you back in a near future. Kind Regards, Arturo Esposito - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good location. Nice hotel.

Posted 06-Apr-2018
A great spot nestled between Battersea Park and the Power Station, and close to Sloane Square/the King’s Road. The hotel was very clean and tidy but in parts seemed a little tired around the edges. Overall - very happy with our stay.
Comment from Hotel Management
10-Apr-2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Guest, Thank you for taking the time to reviews us. Your feedback is very important for our improvement. We look forward to welcoming you back. Best Regards, Arturo Esposito General Manager
3 out of 5
by A verified traveller from London

Location

Posted 02-Apr-2018
If this hotel is in the right location for you, it's fine, modern, but (eg) the pool is small - the reception staff avoided saying how many metres when I rang ahead to check.
Comment from Hotel Management
04-Apr-2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Guest, Thank you for taking the time to review us. I am sorry to hear your comments about the pool and reception staff. This is definitely not the standards that we aim to give to our guests. Please accept our apologies. Best regards, Arturo Esposito General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2018
I always enjoy my stay here the staff are very friendly and helpful. I love the night skyline out of my bedroom window. As a female solo traveller I feel safe here.
Comment from Hotel Management
22-Mar-2018 by Pestana Chelsea Bridge Hotel & Spa, Hotel Management
Dear Rak, Thank you for taking the time to review us. We are pleased to hear that you always enjoy your stay at Pestana. We look forward to welcoming you back soon. Best regards, Arturo Esposito General Manager