Ratings based on 1,065 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Denmark

Pænt og nydeligt hotel tæt på byen og park

Posted 04-Sep-2016
Pros: Jeg kunne særligt godt lide serviceniveauet, det venlige personale ved frontdesken, og niveauet på værelserne.
Cons: Umiddelbart var alt tilfredsstillende og hvad man forventer af et 4 stjernet hotel.
Location: Hvis man har brug for at komme lidt væk fra the hustle and bustle i de travle gader i London centrum, var Battersea Park tæt på hotellet rolig
Mig og min familie boede på hotellet i lige godt en uge, og havde en dejlig ferie i London. Personalet ved desken var venlige og imødekommende, og værelserne var pæne og rene, og lignede billederne på nettet. Morgenmaden var lidt dyr, men det var muligt at få kaffe med tre stykker basser for ca.3 pund.
Comment from Hotel Management
09-Sep-2016 by Arturo Esposito , Hotel Management
Dear Caroline, please do accept my reply in English, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. . Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
by A verified traveller

Posted 26-Aug-2016
The hotel was awesome. Prime location with lots of nearby shopping. Beautiful scenery. Hospitality was a delight and I enjoyed my stay greatly. I hope to return in the near future.
Comment from Hotel Management
29-Aug-2016 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments, it is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4out of 5
by A verified traveller

Outstanding service

Posted 05-Aug-2016
Pros: It was close to a comprehensive bus service - one I chose to use. It added a different dimension both as I saw London extremely cheaply and efficienty
Location: Do cross the bridge and access the many shops on and near Sloane Street.
From the moment of booking till check out, I was impressed with the helpfulness of the staff. Despite problems with the bath, everybody tried to rectify the situation. I would definitely return.
Comment from Hotel Management
11-Aug-2016 by Arturo Esposito, Hotel Management
Dear Guest , Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. . Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
by A verified traveller

Albergo confortevole

Posted 25-Jul-2016
Buona posizione, ottima spa, pulito e confortevole. Lo consiglio
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest, Please do accept my apologies in English, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
by A verified traveller

modernes Hotel am Battersea-Park

Posted 20-Jul-2016
Pros: beheizter Indoorpool
Cons: deutsche Fernsehkanäle
Location: Batterseapark, Themse, zum Sloana-square (erste Möglichkeit die U-Bahn zu benutzen) ca. 25-30min Fussweg
Es entsprach alles wie in der Beschreibung mit Ausnahme der deutschen Fernsehkanäle, welche leider während unseres gesamten Aufenthaltes nicht funktionierten. Das Personal war sehr hilfsbereit und freundlich. Zimmerservice schnell und schmackhafte Speisen.
Comment from Hotel Management
07-Sep-2016 by Arturo Esposito , Hotel Management
Dear Guest. Please do accept my reply in English. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
3out of 5
by A verified traveller from R

Didn't make up the room and is not in Chelsea

Posted 19-Jul-2016
I had to call the reception at 4PM because my room anyone made up my room in the 2nd day. Also this hotel is not in Chelsea is in the other side of the bridge. It is far from the metro station. The name of the hotel shouldn't be Pestana Chelsea! Is a misleading to consumers
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Chris Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I regret that on this occasion we did not meet your expectations and for that I would like to apologise. I have noticed your comments regarding all the shortfalls that you encountered during your last stay. Certainly what you described is not according to standard and the level of service we aim for. I am extremely sorry to hear you were disturbed by other guests during the night, I will address this with the team to ensure we re-look at our policy in an attempt to prevent this from happening in the future. Thank you for bringing it to our attention. Please do accept my sincere apologies. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa, since our core passion and endeavour is to deliver service above expectations I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller

Pestana

Posted 28-Jun-2016 on Hotels
Great Hotel, was very happy to stay there. Will absolutely rebook anytime. Situated by a park and waterfront. The only caveat, it is a bit of a walk from evertything (3 km from Buckingham, 5 km to Borough market etc...). Great hotel!
Comment from Hotel Management
by Arturo Esposito, Hotel Management
Dear Guest , Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features.Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller from Wine country, California

Nice quiet spot

Posted 27-Jun-2016
Pros: Quiet , comfortable, friendly hotel
Cons: Longer pool hours
Location: We didn't find many things to do in the neighborhood after 9PM.
Nice hotel next to beautiful Battersea Park, an easy bus ride to Victoria station, and a quiet neighborhood. Great spot
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest , Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. . Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5out of 5
by A verified traveller

Posted 27-Jun-2016
Das Hotel ist mit dem Bus sehr leicht zu erreichen. Victoria, Soho und Covent Garden ist auch zu Fuß zu erreichen (wenn man gerne zu Fuß geht). Einziger Kritikpunkt ist, dass hinter dem Hotel Züge im 5-Minuten-Takt vorbei fahren. Leider auch am Abend und teilweise in der Nacht.
Comment from Hotel Management
01-Aug-2016 by Arturo Esposito , Hotel Management
Dear Guest. Please do accept my reply in English.Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I have noticed that you have mentioned that the only negative point is the train noise, which is on only one side of the Hotel. Our windows are actually tripled glazed in order to minimise any noises and most guests report that they are not able to hear the trains. However I would like to apologise if this was not the case for you. Next time please do remind us of your preference of a front facing room and we will do our best to allocate a room facing Battersea Park where I am sure you will enjoy a very good night sleep. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4out of 5
by regina from São Paulo

1 noite no Pestana Chelsea Htl

Posted 22-Jun-2016 on Hotels
Passei apenas uma noite no hotel que foi agradavel e confortavel. Localização excelente na frente do Battersea Park a poucos minutos de Chelsea. Quarto comfortavel com vista para os trilhos do trem porem muito silencioso pelas janelas duplas. Muito satisfeita com a estadia! Recomendo esse hotel.
Comment from Hotel Management
by Arturo Esposito, Hotel Management
Dear Guest. Please do accept my reply in English. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.