Title: Novotel London Heathrow Airport - M4 Jct 4 Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel London Heathrow Airport - M4 Jct 4 Family-friendly hotel with fitness centre and 24-hour business centre ![Indoor pool](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/64818898.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/7f90aecb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/5354d83e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/22250942.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/0fe80984.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Twickenham Stadium and Windsor Castle, Novotel London Heathrow Airport - M4 Jct 4 provides a family-friendly environment. Parents can relax on the garden patio or use laundry services while children enjoy the arcade room and playground. 7.8 Good ## Popular amenities - Pool - Bar - Gym - Pet-friendly - Parking available - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 4 - Nov 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=17812&PinnedHotelID=17812&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/437ea0f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout curtains Eco-friendly toiletries Shower/bath combination Hairdryer - Sleeps 2 - 2 Single Beds ![Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/83207efe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed with Sofa bed 7.0 Good 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout curtains Eco-friendly toiletries Shower/bath combination Hairdryer - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/437ea0f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Queen Bed with Sofa bed ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout curtains Shower/bath combination Hairdryer Eco-friendly toiletries - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/17900/17812/9d43286d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout curtains Eco-friendly toiletries Shower/bath combination Hairdryer - Sleeps 4 - 1 King Bed ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/1000000/440000/438600/438504/80bb0f5a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### London Heathrow Marriott Hotel Heathrow Villages - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Novotel-London-Heathrow-Airport-M4-Jct-4.h17812.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Novotel-London-Heathrow-Airport-M4-Jct-4.h17812.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49824%2C-0.45453&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mGjY55X8DxgHKA1ldpBnQ75RkJY=) Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ #### What's nearby - Stockley Park - 18 min walk - 1.0 mile - Airport Bowl - 5 min drive - 2.3 miles - Brunel University - 11 min drive - 3.0 miles - Windsor Castle - 12 min drive - 9.4 miles - Twickenham Stadium - 20 min drive - 7.1 miles #### Getting around - West Drayton Station - 3 min drive - Heathrow Terminals 2 & 3 Underground Station - 6 min drive - Heathrow Airport (LHR) - 7 min drive #### Restaurants - ‪The Great Western - ‬2 min drive - ‪Starbucks - ‬8 min walk - ‪The White Hart - ‬4 min drive - ‪Sipson Tandoori Indian Restaurant - ‬13 min walk - ‪Pop Pizza - ‬17 min walk ## About this property ### Novotel London Heathrow Airport - M4 Jct 4 Upscale family-friendly hotel near Windsor Castle Located close to Twickenham Stadium, Novotel London Heathrow Airport - M4 Jct 4 provides a terrace, a garden and a playground. The on-site restaurant, Elements, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services. You'll also enjoy perks such as: - An indoor pool - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - Coffee/tea in reception, luggage storage and newspapers in the reception - A computer station, a 24-hour front desk and smoke-free property Room features All 178 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning. Other conveniences in all rooms include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/bath combinations - LCD TVs with digital channels - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1720000/1717000/1716953/0a3016de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Place London Heathrow Airport Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 4,034 reviews £84 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1716953&PinnedHotelID=1716953&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/23000000/22340000/22334900/22334825/42f0f0d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crowne Plaza London Heathrow T4 by IHG Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Gym 9.0 Wonderful 1,676 reviews £103 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=22334825&PinnedHotelID=22334825&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/800000/797100/797086/1ab4a519.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lord Kensington Hotel London City Centre - Free WiFi - Laundry - Housekeeping - Extra beds/cots 6.8 220 reviews £79 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=797086&PinnedHotelID=797086&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Double Room, 1 Double Bed with Sofa bed | Individually decorated, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/15000000/14880000/14873500/14873418/737f9322.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles London Heathrow Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.4 Very good 3,091 reviews £60 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=14873418&PinnedHotelID=14873418&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/56000000/55210000/55208000/55207977/04ca9931.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott London Heathrow Airport Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,348 reviews £88 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=55207977&PinnedHotelID=55207977&HadPinnedHotel=true®ionId=-1&adults=2) ![LCD TV](https://images.trvl-media.com/lodging/21000000/20470000/20463400/20463397/61c8b747.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MOXY London Heathrow Airport Cranford - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,618 reviews £72 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=20463397&PinnedHotelID=20463397&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1120000/1115100/1115076/b346282e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn London Heathrow Airport Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Gym 8.8 Excellent 2,003 reviews £95 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=1115076&PinnedHotelID=1115076&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/580000/570400/570358/2e535845.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Leonardo London Heathrow Airport Heathrow Villages - Free WiFi - Restaurant - Air conditioning - Gym 8.8 Excellent 5,777 reviews £89 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=570358&PinnedHotelID=570358&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/60000/55100/55006/7951969b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton London Heathrow Airport Cranford - Free WiFi - Restaurant - Air conditioning - Gym 8.0 Very good 1,000 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=55006&PinnedHotelID=55006&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/1000000/20000/16800/16754/6c1650f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis London Heathrow Airport Heathrow Villages - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.0 Very good 2,938 reviews £59 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=16754&PinnedHotelID=16754&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (GBP 15 per night; includes in/out privileges) - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.45 per person - A bar/lounge - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Elements ### Things to do - Arcade/game room - Gym - Indoor pool - Playground ### Family friendly - Arcade/game room - Indoor pool - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Wedding services ### Business services - 24-hour business centre - 9 meeting rooms - Computer station - Conference centre (2,476 square foot of space) ### Outdoors - Garden - Terrace - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 3 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1992 - Comprehensive food waste policy - Comprehensive recycling policy - Humane treatment of captive wild animals - Local artist showcase - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - LCD TV with digital channels ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - Laptop workspace - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 3:00 AM Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 15 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total pets ### Children and extra beds Children are welcome 2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of GBP 50 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately GBP 16.45 per person - Self-parking fee: GBP 15 per night (in/out privileges) - Pet fee: GBP 15 per pet, per day - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 15 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Heathrow Novotel London Heathrow Novotel London Novotel Heathrow Novotel Heathrow Novotel Heathrow London Novotel London Heathrow Airport M4 Jct 4 Hotel Novotel London Hotel Heathrow Novotel Hotel London Heathrow Novotel London Heathrow Hotel West Drayton Novotel London Heathrow West Drayton, Greater London Novotel West Drayton West Drayton Novotel Novotel London Heathrow Hotel Novotel London Heathrow West Drayton Novotel London M4 Jct 4 Hotel Novotel London Heathrow Airport M4 Jct 4 Novotel London M4 Jct 4 Novotel London Heathrow Airport - M4 Jct 4 Hotel Novotel London Heathrow Airport - M4 Jct 4 West Drayton Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton ## Frequently asked questions ### Does Novotel London Heathrow Airport - M4 Jct 4 have a pool? > Yes, this property has an indoor pool. ### Is Novotel London Heathrow Airport - M4 Jct 4 pet-friendly? > Yes, this hotel allows dogs (limit 1 total). There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees. ### How much is parking at Novotel London Heathrow Airport - M4 Jct 4? > Self-parking is available for GBP 15 per night. ### What time is check-in at Novotel London Heathrow Airport - M4 Jct 4? > Check-in start time: 2:00 PM; check-in end time: 3:00 AM. A fee applies for early check-in (subject to availability). ### What time is check-out at Novotel London Heathrow Airport - M4 Jct 4? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Novotel London Heathrow Airport - M4 Jct 4 located? > Located near the airport, this family-friendly hotel is within 9 mi (15 km) of Twickenham Stadium, Windsor Castle and Royal Botanic Gardens, Kew. Thorpe Park and Hampton Court Palace are also within 12 mi (20 km). West Drayton Station is 27 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel London Heathrow Airport - M4 Jct 4 Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 323 8 - Good 389 6 - Okay 157 4 - Poor 74 2 - Terrible 58 ### 8.2/10 Cleanliness ### 8.0/10 Staff & service ### 7.6/10 Amenities ### 8.0/10 Property conditions & facilities ### 6.4/10 Eco-friendliness ### 2/10 Terrible #### Frances 20 Nov 2021 Disliked: Staff & service #### Get your UK act together Hotels.com Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service ##### Frances Stayed 2 nights in Nov 2021 ### 2/10 Terrible #### Lems 15 Nov 2021 Disliked: Amenities, property conditions & facilities Great hotel but sadly my room had a blocked toilet ##### Lems Stayed 2 nights in Nov 2021 ### 2/10 Terrible #### Rasan 13 Nov 2021 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service #### Bad hotel I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life ##### Rasan Stayed 4 nights in Nov 2021 ### 2/10 Terrible #### John 10 Nov 2021 Disliked: Cleanliness, staff & service, room comfort #### No transfer shuttle available as promised Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested. ##### John Stayed 1 night in Nov 2021 ### 4/10 Poor #### Belaid 8 Nov 2021 Disliked: Amenities un hotel moins de 4 etoiles ##### Belaid Stayed 1 night in Nov 2021 ### 4/10 Poor #### Verified traveller 8 Nov 2021 Disliked: Staff & service, property conditions & facilities, room comfort The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service. ##### Verified traveller Stayed 1 night in Nov 2021 ### 10/10 Excellent #### melissa 13 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Legoland stay Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night. ##### melissa Stayed 2 nights in May 2021 ### 6/10 Okay #### Ana 10 Jun 2021 Liked: Cleanliness, property conditions & facilities There wasn’t enough pillows, milk, sugar and there was no way to contact the reception. ##### Ana Stayed 1 night in Jun 2021 ### 8/10 Good #### Mark 7 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### Pleasant and friendly. The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed. ##### Mark Stayed 1 night in Jun 2021 ### 8/10 Good #### Raymond 3 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Heathrow Airport stay Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay ##### Raymond Stayed 5 nights in May 2021 ### 2/10 Terrible #### Philip 1 Jun 2021 Disliked: Staff & service, property conditions & facilities, room comfort #### Not good No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences. ##### Philip Stayed 2 nights in May 2021 ### 4/10 Poor #### Verified traveller 26 May 2021 Liked: Staff & service Disliked: Cleanliness bed sheets, towers even toilet papers haven't change until complain ##### Verified traveller Stayed 11 nights in May 2021 ### 8/10 Good #### Verified traveller 18 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good enough Ok ##### Verified traveller Stayed 1 night in May 2021 ### 8/10 Good #### Emelita 24 Jan 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family. ##### Emelita Stayed 1 night in Jan 2021 ### 8/10 Good #### Verified traveller 18 Jan 2021 فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه ##### Verified traveller Stayed 1 night in Jan 2021 ### 4/10 Poor #### Shirley 9 Dec 2020 Disliked: Staff & service #### Reviews not permitted if negative. My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed ##### Shirley Stayed 1 night in Nov 2020 ### 6/10 Okay #### Gerard 2 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### COVID - no social distancing & optional face masks Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests ##### Gerard Stayed 1 night in Oct 2020 ### 10/10 Excellent #### Breeanna 31 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport. ##### Breeanna Stayed 1 night in Oct 2020 ### 8/10 Good #### Yvonne 25 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking. ##### Yvonne Stayed 1 night in Oct 2020 ### 8/10 Good #### Verified traveller 19 Oct 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning. ##### Verified traveller Stayed 1 night in Oct 2020 ### 2/10 Terrible #### Rey 12 Oct 2020 Disliked: Staff & service, property conditions & facilities Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again. ##### Rey Stayed 1 night in Oct 2020 ### 6/10 Okay #### alastair 6 Oct 2020 Disliked: Cleanliness, staff & service, property conditions & facilities Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great. ##### alastair Stayed 4 nights in Oct 2020 ### 10/10 Excellent #### Michael 30 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice place today ##### Michael Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Sarah 7 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very comfortable stay Kids have asked to go back it was such a comfortable stay! Great check in with friendly staff, Covid adaptations in room were fine, sofa bed was extremely comfortable, kids loved the twirly shower and the full English breakfast was delicious. ##### Sarah Stayed 1 night in Sep 2020 ### 6/10 Okay #### Chris 31 Aug 2020 Liked: Amenities Disliked: Cleanliness, staff & service, property conditions & facilities Dirty rooms , beds not made room bins wernt empty, sticky tables in reception ,rooms grubby carpets hall gruby. And insult to receiving parking charge of 12 pounds ##### Chris Stayed 1 night in Aug 2020 ## Expedia's Latest Trends ### Hotels > [Hilton London Metropole](https://www.expedia.co.uk/London-Hotels-Hilton-London-Metropole.h26134.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [St. Pancras London, Autograph Collection ®](https://www.expedia.co.uk/London-Hotels-St-Pancras-Renaissance-Hotel-London.h3907784.Hotel-Information) > > [Travelodge London Covent Garden](https://www.expedia.co.uk/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) > > [Millennium Hotel and Conference Centre Gloucester London](https://www.expedia.co.uk/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information) > > [Hilton London Paddington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) > > [St Giles Hotel - London](https://www.expedia.co.uk/London-Hotels-St-Giles-Hotel-London.h614.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Royal Garden Hotel](https://www.expedia.co.uk/London-Hotels-Royal-Garden-Hotel.h54987.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-Great-Cumberland-Place.h21659.Hotel-Information) > > [Hilton London Olympia](https://www.expedia.co.uk/London-Hotels-Hilton-London-Olympia.h26035.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Hilton London Wembley](https://www.expedia.co.uk/London-Hotels-Hilton-London-Wembley.h4921092.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [The Savoy](https://www.expedia.co.uk/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information)