Title: Crowne Plaza London - Heathrow by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crowne Plaza London - Heathrow by IHG Travelers can rejuvenate in the indoor pool and sauna at this airport hotel, then enjoy traditional British dishes at two on-site restaurants ## Photo gallery for Crowne Plaza London - Heathrow by IHG ![Indoor pool - Crowne Plaza London - Heathrow by IHG (West Drayton)](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/73224383.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Crowne Plaza London - Heathrow by IHG (West Drayton)](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/443c88e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Crowne Plaza London - Heathrow by IHG (West Drayton)](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/0c390e1e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Crowne Plaza London - Heathrow by IHG (West Drayton)](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/566d0919.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pub - Crowne Plaza London - Heathrow by IHG (West Drayton)](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/632bca03.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Crowne Plaza London - Heathrow, an IHG Hotel, offers a peaceful retreat near the airport. Guests can relax in the sauna and steam room, dine at two British cuisine restaurants with kids' options, and enjoy in-room WiFi and an indoor pool at this upscale property. ## Reviews 8.0 Very good ## Popular amenities - Pool - Hot tub - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4823&PinnedHotelID=4823&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 10 of 10 rooms ### View all photos for Standard Room, 1 Double Bed with Sofa bed ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/67edbf87.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed with Sofa bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Plasma TV Pillow menu Blackout curtains - 237 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ### View all photos for Premium Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/3a78c7f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Blackout curtains Private bathroom - 301 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 Double Bed, Accessible ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/w5608h3744x8y0-247c6fc2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Accessible ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Blackout curtains Private bathroom - 237 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/92022d61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Blackout curtains Private bathroom - 301 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/2f58e300.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Plasma TV Pillow menu Blackout curtains - 237 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 Double Bed, Club lounge access ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/db1e8da5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Club lounge access ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Plasma TV Pillow menu Blackout curtains - 237 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 1 Double Bed ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/67edbf87.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Fridge Plasma TV Pillow menu Blackout curtains - 237 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Premium Room, 1 King Bed, Club lounge access ![Room amenity](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/f16b18b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Club lounge access ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Plasma TV Pillow menu Blackout curtains - Sleeps 2 - 1 King Bed ### View all photos for Premium Room, 1 King Bed, Club lounge access ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/c51c12f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Club lounge access ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Plasma TV Pillow menu Blackout curtains - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, Accessible ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/10000/4900/4823/w5608h3744x8y0-247c6fc2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Accessible ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Blackout curtains Private bathroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Warehouse X | Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/21000000/20580000/20574900/20574876/d1e14005.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### New Road Hotel Tower Hamlets - Free Wi-Fi - Restaurant - Air-conditioning - Games room 8.6 Excellent 999 reviews £86 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/London-Hotels-New-Road-Hotel.h20574876.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=f132265c-c2b0-4154-a41e-cefafa22e84f&top_cur=GBP) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14600000/14590600/14590583/a9b673c0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Belvilla Ilford Hill Hotel London Loxford - Free Wi-Fi - Housekeeping 7.0 Good 136 reviews £47 includes taxes & fees 16 Jan - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Crowne-Plaza-London-Heathrow.h4823.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Crowne-Plaza-London-Heathrow.h4823.Hotel-Information) ## About the area Located in West Drayton, Crowne Plaza London - Heathrow by IHG is near the airport and near a train station. The area's natural beauty can be seen at Thames River and Hyde Park, while Royal Albert Hall and Natural History Museum are cultural highlights. Check out an event or a game at Wembley Stadium, and consider making time for LEGOLAND® Windsor, a top attraction not to be missed. [Visit our West Drayton travel guide](https://www.expedia.co.uk/West-Drayton.dx10519) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49971%2C-0.45345&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lwZMGC3YXK5S7IpQX8W_fuMfWow=) Stockley Road, West Drayton, England, UB7 9NA ### What's nearby - Stockley Park \- 14 min walk \- 0.7 miles - Cranford Countryside Park \- 2 min drive \- 1.7 miles - Stockley Country Park \- 4 min drive \- 1.5 miles - Lake Farm Country Park \- 5 min drive \- 1.5 miles - Wembley Stadium \- 32 min drive \- 15.4 miles ### Getting around - Hayes & Harlington Station - 5 min drive - Hounslow West Underground Station - 7 min drive - Heathrow Airport (LHR) - 11 min drive ### Restaurants - ‪The Great Western - ‬4 min drive - ‪Starbucks - ‬11 min walk - ‪Sipson Tandoori Indian Restaurant - ‬18 min walk - ‪Achari - ‬18 min walk - ‪cafe on the green - ‬4 min drive ## About this property ### Crowne Plaza London - Heathrow by IHG Upscale hotel near the airport You can look forward to a terrace, a garden and dry cleaning/laundry services at Crowne Plaza London - Heathrow by IHG. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and British cuisine. In addition to car hire on-site and a bar, guests can connect to free in-room WiFi. You'll also find perks such as: - An indoor pool - English breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Express check-out, express check-in and a 24-hour front desk - A front desk safe, meeting rooms and a ballroom Room features All 465 rooms include comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and bathrobes. Extra amenities include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with designer toiletries and shower/bath combinations - Plasma TVs with premium channels - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/8000000/7160000/7155200/7155105/ce24daa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Airlink Hotel London Heathrow Townfield - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 7.8 Good 322 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=7155105&PinnedHotelID=7155105&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/30000/25700/25671/966058e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Airport Inn Gatwick Horley - Restaurant - Breakfast available - Parking available - Business services 6.4 1,000 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=25671&PinnedHotelID=25671&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/870000/866200/866122/4bb1dfc8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gatwick Belmont Horley - 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Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 1,000 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=163172&PinnedHotelID=163172&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/93000000/92360000/92358800/92358758/e126ebdd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Regency London Stratford Stratford - Restaurant - Gym [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=92358758&PinnedHotelID=92358758&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle at scheduled times for a surcharge - Parking on site (GBP 16 per day) - Extended parking on site (GBP 16 per day) - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Daily English breakfast available 6 AM to 10 AM for a fee: GBP 18.50 per person - 2 restaurants - A bar/lounge - Snack bar/deli ### Restaurants on site - Dr O Driscolls Irish Bar - Orwells Brasserie - Starbucks ### Things to do - Health club - Hot tub - Indoor pool - Sauna - Steam room ### Family friendly - In-room cot - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - Business centre - Computer station - Conference space - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Assistive listening devices in meeting rooms - Lift - Portable shower seat - Visual fire alarm - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 5 floors - Ballroom - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Dressing gowns - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Plasma TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 20 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for GBP 30.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately GBP 18.50 per person - Airport shuttle fee: GBP 7 - Self-parking fee: GBP 16.00 per day - Extended parking fee: GBP 16 per day - Pet fee: GBP 20 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: GBP 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6:30 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating This establishment has received its official star rating from VisitEngland, the National Tourist Board for England. ### Property is also known as Crowne Plaza Heathrow Crowne Plaza Heathrow London Crowne Plaza London Heathrow Crowne Plaza London Hotel Heathrow Heathrow Crowne Plaza London Crowne Plaza Heathrow London Heathrow Crowne Plaza Crowne Plaza Hotel London-Heathrow West Drayton, Greater London Crowne Plaza West Drayton Crowne Plaza London Heathrow Hotel West Drayton Crowne Plaza London Heathrow Hotel Crowne Plaza London Heathrow West Drayton Crowne Plaza London Heathrow Crowne Plaza London Heathrow an IHG Hotel Crowne Plaza London - Heathrow by IHG Hotel Crowne Plaza London - Heathrow by IHG West Drayton Crowne Plaza London - Heathrow by IHG Hotel West Drayton ## Frequently asked questions ### Does Crowne Plaza London - Heathrow by IHG have a pool? ### Is Crowne Plaza London - Heathrow by IHG pet-friendly? ### How much is parking at Crowne Plaza London - Heathrow by IHG? ### What time is check-in at Crowne Plaza London - Heathrow by IHG? ### What time is check-out at Crowne Plaza London - Heathrow by IHG? ### Does Crowne Plaza London - Heathrow by IHG provide a shuttle to the airport? ### Where is Crowne Plaza London - Heathrow by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Crowne Plaza London - Heathrow by IHG Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.4 Location ### 8.2 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 366 8 - Good 387 6 - Okay 130 4 - Poor 72 2 - Terrible 44 ## Reviews ### 4/10 Poor #### Verified traveller 4 Mar 2020 Liked: Cleanliness #### Disappointed Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too... ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Varinder 2 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Aowsom ##### Varinder Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Gracia, Las Vegas, NV 2 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My family and I love this hotel. Its very clean, the staff are very friendly and professional. They have 2 restaurants (both excellent) and a bar. I would definitely stay there again on my next visit to london ##### Gracia Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Danny, Amsterdam 19 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Top locatie. Aardig personeel. Ontbijt perfect. Wellness perfect. ##### Danny Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 18 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### jimmy 4 Feb 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### not good room smelt of smoke. shower didn't work correct lot of noise due to people coming and going all hours ##### jimmy Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 15 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting. ##### Verified traveller Stayed 1 night in Jan 2020 ### 4/10 Poor #### Chanelle 13 Jan 2020 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Awful food I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together. I hope I hear back from you Kind regards Chanelle ##### Chanelle Stayed 1 night in Jan 2020 ### 6/10 Okay #### Verified traveller 12 Jan 2020 Liked: Cleanliness, amenities, property conditions & facilities .Clean and functional enough for one night stay .... ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 10 Jan 2020 Liked: Cleanliness, staff & service A lovely hotel with great facilities and pleasant staff HOWEVER £16 to park a day whilst in residence there is not only extortionate but in my opinion completely wrong. If you are staying at the hotel then parking should be free ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller 8 Jan 2020 Liked: Cleanliness, staff & service, room comfort #### Great staff Exceptional service! The staff was amazing. There was great amenities and perfect location for us. ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Anthony 4 Jan 2020 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Needs some work Hotel is clean and well located. However the bath / shower tap was broken in my room and the wall sockets felt insecure ##### Anthony Stayed 1 night in Jan 2020 ### 4/10 Poor #### John 3 Jan 2020 Disliked: Cleanliness, staff & service, room comfort #### Small break away Staff on arrival was rude £16 per night for parking Never made our room up for 2 days Every time we order food from the bar it came out wrong . They add device charge without asking if you want to pay it . Spa area you must be with your child unless they are over 18 as they have no life Gaurds on duty which was annoying as all our children can swim very well but we had to be in the pool with them at all times Overall not a bad hotel good location need to teach there staff some manners ![](https://a.travel-assets.com/ugc/hotel-reviews/DB569E59CCBECC86E59FB69575E7EA448F0B7E361578054252940.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### John Stayed 4 nights in Dec 2019 ### 8/10 Good #### Robert 2 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beware of the shuttle bus! I picked this hotel because it said it had a shuttle to Heathrow Airport. To my surprise it was not free. Nowhere did I see a cost involved. I even emailed the hotel to ask about the shuttle and then there was no mention of cost in the reply. This was disappointing and made the overall experience not as good as it should have been. ##### Robert Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller 1 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good services all around, ie check in, room maid , waiters etc ##### Verified traveller Stayed 1 night in Dec 2019 ### 8/10 Good #### Verified traveller 1 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service is excellent and food quality is also very good. However I do think certain parts of the hotel are dated and need a refurb ##### Verified traveller Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller 19 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great pool and gym - truly brilliant for a hotel complex....Great Curry restaurant - loved the stay and thank you for your flexibility when I realised I was 12 hours early for my flight ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### Aleksander 6 Dec 2019 Liked: Staff & service #### OK hotell Er litt slitt, men fungerer helt ok. Ligger ikke sentralt, men veldig nært Heathrow. ##### Aleksander Stayed 2 nights in Dec 2019 ### 8/10 Good #### Manjulla 26 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Conference attendance Spacious rooms Plenty of parking Excellent food ##### Manjulla Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Verified traveller 24 Nov 2019 Liked: Cleanliness Clean, comfortable with all amenities. Smiling and friendly staff. Ease of access ##### Verified traveller Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller 23 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities People were nice And onformative the food was not As good as expected. Typical fried food but for one Night was ok but is not atractive for more than one Night ##### Verified traveller Stayed 1 night in Nov 2019 ### 4/10 Poor #### Verified traveller 19 Nov 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Wouldn't stay there again. Freezing cold room. Dirty and not very clean. Needs a complete re-design to modernise things again. ##### Verified traveller Stayed 1 night in Nov 2019 ### 8/10 Good #### Claire 17 Nov 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Comfortable and well maintained. Slow reception Very slow at check in but other than that an excellent stay. Would book again. Everything in room worked and lots of space. Nice to have a window to open to let in fresh air. ##### Claire Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller 14 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a bit far from the airport. The location and no stores nothing else around for one night it was good enough ##### Verified traveller Stayed 1 night in Nov 2019 ### 2/10 Terrible #### Verified traveller 4 Nov 2019 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Sauna and Steam room not available for use. As I had specifically selected thia hotel for the spa facilities I asked the manager to arrange for access to the spa at another hotel locally. I was met with a flat refusal. Diabolical customer service. Avoid this hotel. ##### Verified traveller Stayed 5 nights in Nov 2019 ## Expedia's Latest Trends ### Hotels > [The Continental Hotel Heathrow](https://www.expedia.co.uk/London-Hotels-The-Continental-Hotel-Heathrow.h1597904.Hotel-Information) > > [The Crown Inn](https://www.expedia.co.uk/London-Hotels-The-Crown-Inn.h2417581.Hotel-Information) > > [Morland House Apartments](https://www.expedia.co.uk/London-Hotels-Morland-House-Apartments.h18145157.Hotel-Information) > > [Chigwell Poolhouse](https://www.expedia.co.uk/London-Hotels-Chigwell-Poolhouse.h36620156.Hotel-Information) > > [Novotel London Brentford](https://www.expedia.co.uk/London-Hotels-Novotel-London-Brentford.h7985184.Hotel-Information) > > [The Lensbury Resort](https://www.expedia.co.uk/London-Hotels-The-Lensbury-Resort.h2053301.Hotel-Information) > > [Charles Hope Apartments Brentford](https://www.expedia.co.uk/London-Hotels-Charles-Hope-Apartments-Brentford.h80251589.Hotel-Information) > > [Hampton Suites Serviced Apartments](https://www.expedia.co.uk/London-Hotels-Hampton-Suites-Serviced-Apartments.h18322155.Hotel-Information) > > [The Bromley Court Hotel](https://www.expedia.co.uk/London-Hotels-The-Bromley-Court-Hotel.h24500.Hotel-Information) > > [OYO Osterley Park](https://www.expedia.co.uk/London-Hotels-OYO-Osterley-Park.h16141406.Hotel-Information) > > [LONDON apartment with PRIVATE HOT TUB, SAUNA & GYM!](https://www.expedia.co.uk/London-Hotels-Cosy-Apartment-With-Private-Hot-Tub.h69541829.Hotel-Information) > > [Charming Historic Boat Moored opposite Kew Gardens.](https://www.expedia.co.uk/London-Hotels-Charming-Historic-Boat-Moored-Opposite-Kew-Gardens.h44093940.Hotel-Information) > > [8 Guests Modern Apartment](https://www.expedia.co.uk/London-Hotels-8-Guests-Modern-Apartment.h32662014.Hotel-Information) > > [The Swan Inn](https://www.expedia.co.uk/London-Hotels-The-Swan-Inn.h13234886.Hotel-Information) > > [Imperial Guest House](https://www.expedia.co.uk/London-Hotels-Imperial-Guest-House.h19646434.Hotel-Information) > > [Chessington Resort Hotel](https://www.expedia.co.uk/London-Hotels-Chessington-Safari-Hotel.h8156699.Hotel-Information) > > [The Hadley Hotel](https://www.expedia.co.uk/London-Hotels-The-Hadley-Hotel.h48209493.Hotel-Information) > > [Delta Hotels Bexleyheath](https://www.expedia.co.uk/London-Hotels-Bexleyheath-Marriott-Hotel.h541982.Hotel-Information) > > [Aparthotel Adagio London Brentford](https://www.expedia.co.uk/London-Hotels-Aparthotel-Adagio-London-Brentford.h9689177.Hotel-Information) > > [Ramada by Wyndham London North M1](https://www.expedia.co.uk/London-Hotels-Ramada-By-Wyndham-London-North-M1.h896804.Hotel-Information) > > [Bridge Hotel](https://www.expedia.co.uk/London-Hotels-Bridge-Hotel.h1122077.Hotel-Information) > > [Denham Grove](https://www.expedia.co.uk/London-Hotels-Denham-Grove.h1658982.Hotel-Information) > > [The Stag Enfield](https://www.expedia.co.uk/London-Hotels-The-Stag-Enfield.h7662393.Hotel-Information) > > [The Mitre, Hampton Court](https://www.expedia.co.uk/London-Hotels-The-Mitre-Hotel-Hampton-Court.h517243.Hotel-Information) > > [Best Western Plus Grim's Dyke Hotel](https://www.expedia.co.uk/London-Hotels-Best-Western-Plus-Grims-Dyke-Hotel.h517271.Hotel-Information) > > [Berwick Manor Hotel](https://www.expedia.co.uk/London-Hotels-Berwick-Manor-Hotel.h30380996.Hotel-Information) > > [The Park Hotel](https://www.expedia.co.uk/London-Hotels-The-Park-Hotel.h1399336.Hotel-Information) > > [Crowne Plaza London - Kingston by IHG](https://www.expedia.co.uk/London-Hotels-Crowne-Plaza-London-Kingston.h2457296.Hotel-Information) ---