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"Breakfast was good value & staff very friendly. Room was fairly clean but bathroom looked tired with stains on bath and show not staying up that easily. Rooms not very soundproof as you could hear everything in the corridors like the door was open at times. Overall though good value. "

"We booked the room, due to holding an event in the rum warehouse. It was exceptional from the staff to the amazing communication nothing was at fault. The breakfast is hot and fresh with lots on offer. Thank you to Chloe, Daisy, Sas and the rest of the team your customer service is amazing. Not forgetting the rest of the staff groups. Sadly we didn’t get to sample the spa but guests who we bumped into said how gorgeous it was. Hopefully see you all soon. Natalie & Andrew Smith"

"Very good, lovely staff comfy beds but not enough plugs in the room"

"All the social areas are really nice. Rooms are a bit more basic."

"Room was clean but not the concrete staircase or window ledges. I was in 310. Enjoyed the Spa. I am a frequent guest."

"Not impressed, the room was not as seen on the photos and was not supplied a baby cot for my 6 week old baby. On arrival we were told to pay an up front deposit for damage at £50 from a card witch was not apart of the booking so unexpected cost was disgusting we payed for all entertainment and then was told by staff it was room only and we could not use the facilities , staff had an horrible attitude and I would not stay again !"

"The hotel was very central for what we needed. Although the staff were polite there was no other interaction. Even though I checked in online I still waited 19-15 minutes to get the key. When I mentioned I had added breakfast on and needed to pay for it as the room was pre-paid. He had no idea!. Then looked and apparently found the note. We asked for another bulb for the lamp in the room and was asked whether we tried all the other sockets first. Yes we had and then tried the bulb on the other lamp which worked. It was clearly the bulb. Maybe because we were two girls he thought were couldn’t work that out. The hotel definitely needs updating. A lot of peeling paint in the room and bathroom. Breakfast was lovely. Lots of choice. "

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert Dock is an easy 10–15 minute stroll. Bars and pubs are right on the doorstep. The room was spacious with generous wardrobe space, a compact kitchen unit with fridge, microwave and sink, plus a coffee machine and kettle — great to have even if you don't use it every day. The bathroom came stocked with Molton Brown toiletries, the bed was very comfortable, and the room was pleasantly quiet for a city-centre location. Molton Brown toiletries were a nice touch that reflects the hotel's attention to quality throughout. For everything you get — the space, the amenities, and the standard of service — it represents great value. I'd recommend it without hesitation and will absolutely be returning."

"Stayed here to attend a conference on site which was convenient. Breakfast is very good and I really liked the on site spa and fitness facilities. The spa had a promotion with the hotel which was good. The room is nice, comfortable and clean. Would’ve appreciated a mini fridge in the room although the hotel staff allowed me to keep things in reception. The reception staff are generally very helpful except one male manager during my stay who was not very flexible or helpful."