Ratings based on 271 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Perfect family holiday

Posted 21-Jul-2017
Very hard to fault princess yaiza, particularly if you have kids in the 3 to 10 ave range (although plenty of teenagers there too). The restaurants are all high quality, reasoanble value. The pools are lovely, the staff friendly etc. But it's really all about the isis activities. The kids clubs are amazing, with different activities every day. It was basically a summer camp. I had to bribe my 6 year old to spend the afternoon with us. And every night there is a mini disco etc. We didn't go to the beach, but it too looked very nice, with imported sand. The Hotel is right on it. Lanzarotti itself hasn't got loads going on, but we found some nice restaurants at the marina, there is some nice scenery to walk in, etc. But the climate is perfect, particularly this time of year (not too hot), and we'll definitely be back.
Comment from Hotel Management
23-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, On behalf of Guest Relation department and all the staff we would like to thank you for such a positive feedback regarding your last stay here in our Princesa Yaiza Suite Hotel 5*L. We are really glad that you enjoyed your holiday in our company and that your child was entertained all the time with our animation team! Thank you also for mentioning the location of the hotel and the proximity to the downtown, to the beach and to the marina. We hope to welcome you back really soon, Best Regards from sunny Lanzarote Guests Relation Department
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Very nice hotel close to the beach and shops

Posted 15-Jul-2017
Pros: very comfortable sunbeds and decent parasols, and waiter service if wanted.
Location: very good location right by the beach with plenty of places to eat along the promenade, and close to the town.
Had a very enjoyable stay, the staff could not of been more helpful,always on hand if you needed anything and always happy. We were on half board so had a choice of plenty of different restaurants. Very nice spacious room with a separate sink and microwave and tea making facilities.
Comment from Hotel Management
16-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, First of all we would like to thank you for booking your holiday with us, and to thank you for your opinion regarding your experience. It has been a truly pleasure for us to assist you and to pamper you during your stay! We also would like to show our gratitude for pointing out the strategic location of the hotel and finally all the variety of our services and facilities. We hope to welcome you soon again here among us, Best Regards from Lanzarote, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Paradise

Posted 14-Jul-2017
Beautiful hotel near the beach, nice bars and restaurants. Staff polite and friendly and spotlessly clean everywhere. Everything close by hotel you can walk everywhere, loved it mixture of couples, families beautiful hotel.
Comment from Hotel Management
15-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, Thank you very much for sharing your impressions after your last holidays at the Princesa Yaiza Hotel in Playa Blanca. We are really glad that you enjoyed your holiday and you had a vey good time with us. We would also like to thank you for pointing out the strategic location of the hotel, its open and clean spaces and finally our professional staff. We can't wait to receive you here again at the Princesa Yaiza Hotel, where of course we will welcome you as always with a smile. Best Regards from a sunny Lanzarote, Guest Relations
3 out of 5
by A verified traveller from Herts

yhis is a very big hotel ideal for families with c

Posted 11-Jul-2017
We stayed three nights st this hotel which we found very impersonal. If you went to the pool after 11am there wereno sun beds to be found towels were on empty beds for hours although there was supposed to be a policy to deal with this. We paid for a late checkout but the maid came in before this and in the rush I left an item of clothing behind. When I emailed the hotel they wanted me to pay 45 euros to send it after 4 emails they agreed to send it back to me via normal post.
Comment from Hotel Management
15-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, Thank you very much for booking your holidays with us in Princesa Yaiza and for spending part of your valuable time in sharing your opinion about your experience. As you pointed out the Hotel has a towel policy which stays it is forbidden to reserve sunbeds, we also try to make our customers follow it, but sometimes it is not completely evident. We always try to make our clients happy and to respect them and to not make them feel uncomfortable. Regarding your forgotten items, we would like to thank you for understanding that a large hotel like ours has a policy regarding left items and for your gratitude when we decided to send the t-shirt on our tab as demonstration that we did understand the situation. We also hope you will receive it soon. Best Regards from Lanzarote, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from London

A fabulous hotel all round

Posted 26-Jun-2017
This is a really great hotel. I am used to staying in five star luxury resorts and this did not disappoint. The rooms are quite literally huge - with separate dressing rooms and a proper mini kitchenette area with kettle and fridge. The staff are upbeat, friendly and clearly treated well. It's like it's family run establishment. Everything works perfectly and for the price it is exceptional value. The food is high quality and varied. The location, a short walk from the marina, which has lots to offer too, is just right. I would thoroughly recommend this hotel. I've stayed in the poshest hotels in the Bahamas, Barbados and Tenerife and this one was a real delight - and can hold it's own with them all.
Comment from Hotel Management
01-Jul-2017 by Princesa Yaiza Suite Hotel Resort 5*L, Hotel Management
Dear Anne-Marie, On behalf of the entire hotel staff, we would like to express our gratitude for choosing the Princesa Yaiza to enjoy your holidays. Thank you for sharing your comments about your stay with us in Lanzarote. We appreciate knowing that your recent stay has fulfilled your expectations as this is our main goal. It is always nice to hear that our guests enjoyed our restaurants, our service and the location of the hotel. We would be delighted to see you return & remain at your entire disposal for any further questions. Kind regards, Guest Relations Department
5 out of 5
Recommended
for Couples
by A verified traveller from Lincolnshire, England

Tranquil but entertainment if you want it.

Posted 28-May-2017
Pros: Great selection of restaurants within the hotel, food great. Suite was spacious. , sun beds comfy. Efficiency and friendliness of staff.
Cons: Nothing really.
Location: The location is perfect , opposite the best beach and easy to walk into town or marina.. Playa Blanca is a bit tired i but lots of bars / restaurants.
My husband and I enjoyed a relaxing week at the Princess Yazia, the staff were really helpful and friendly. The hotel has a calm atmosphere even though it is popular with families. The families tended to go round the upper smaller, warmer pools. The people without children went to the larger sea water pool , it is quite cold though but great for a proper swim. Our room was spacious , very clean and great location. Spa at hotel , I didn't use it but looked great. Variety of evening entertainment.We just wanted to come home feeling relaxed and refreshed , we did.
Comment from Hotel Management
13-Jun-2017 by Guest Relations Department, Hotel Management
Dear Guest, On behalf of the entire hotel staff, we would like to express our gratitude for choosing the Princesa Yaiza to enjoy your holidays. It's nice to know that you had a pleasant holiday with us as the satisfaction of our guests is our main objective. We thank you again for your feedback and we hope to welcome you back once more. Kind regards, Guest Relations Department Princesa Yaiza Suite Hotel Resort 5*L
5 out of 5
Recommended
for Everyone
by A verified traveller

Last minute sun

Posted 24-May-2017
Great location, far enough out of the centre to get rested, close enough to everything you need. I think we booked the last room available at the last minute and we're given a room on the lowest floor next to a bar that no one seemed to use so apart feeling semi underground and having people walk past the window all day. I think the better rooms must come at a premium. Breakfast was fab and pool loungers were plentiful (out of peak season).
Comment from Hotel Management
13-Jun-2017 by Guest Relations Department, Hotel Management
Dear Guest, On behalf of the entire hotel staff, we would like to express our gratitude for choosing the Princesa Yaiza to enjoy your holidays. We hope to welcome you back and you can always send us an email upfront if you have any special room requests. Kind regards, Guest Relations Department Princesa Yaiza Suite Hotel Resort 5*L
4 out of 5
Recommended
for Everyone
by A verified traveller from W Midlands

Beautiful hotel close to beach and centre of town.

Posted 21-May-2017
Downside- no information given on arrival re activities and evg shows. Staff had to dash around pools to ask people to attend. Notices were inadequate. Restaurant - plates weren't heated for main course, deserts would have tasted better had they been chilled. Food was well presented and meats cooked to order.
Comment from Hotel Management
13-Jun-2017 by Guest Relations Department, Hotel Management
Dear Guest, On behalf of the entire hotel staff, we would like to express our gratitude for choosing the Princesa Yaiza to enjoy your holidays. We hope that you had a pleasant holiday with us. The satisfaction of our guests is our main objective. Comments made by our guest such as yourselves help us to improve our day to day efforts to offer a better service to all our guests. We hope to welcome you back once more. Kind regards, Guest Relations Department Princesa Yaiza Suite Hotel Resort 5*L
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great hotel and honestly can't fault it.

Posted 05-May-2017
We stayed for a little over a week and found the staff went above and beyond. Food was great, easy access to everything and such a lovely location. One of the nicest hotels I've stayed in. Would definitely recommend.
Comment from Hotel Management
21-May-2017 by Guest relation department, Hotel Management
Dear Guest, Thank you very much for sharing with us your comments about the experience lived at our hotel. We are glad to know that you had such a good experience. From the moment our guests arrive, our goal is to ensure them a wonderful holiday. Thanks again and we hope to welcome you back soon at the hotel. Kind regards, Elke Puttemans, Princesa Yaiza Suite Hotel Resort 5*****L
5 out of 5
Recommended
for Students
by A verified traveller from United Kingdom

Great Hotel

Posted 01-May-2017
Pros: Absolutely everything that we experienced
Cons: Nothing
Location: Good walking, great restaurants
We have stayed previously and it was just as great this time as before.
Comment from Hotel Management
21-May-2017 by Guest Relations Department, Hotel Management
Dear Keith, On behalf of the entire hotel staff, we would like to express our gratitude for choosing the Princesa Yaiza to enjoy your holidays. We are very happy to hear that you enjoyed your stay with us. We thank you for your feedback and we hope to welcome you back once more. Kind regards, Elke Puttemans - Princesa Yaiza Suite Hotel Resort 5*****L