Gran Melia Palacio de Isora

Photo gallery for Gran Melia Palacio de Isora

Primary image
On the beach, black sand, beach towels, beach bar
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Gran Melia Palacio de Isora

UNESCO Sustainable Travel Pledge

Gran Melia Palacio de Isora

5.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

Explore the area

  • Popular LocationAlcala Beach8 min walk
  • Popular LocationPlaya de Baja Larga11 min walk
  • Popular LocationPlaya la Carrera15 min walk
  • AirportTenerife (TFS-Tenerife South)27 min drive

Choose dates to view prices

About this area

Guia de Isora

Located in Guia de Isora, Gran Melia Palacio de Isora is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can explore Los Gigantes Marina. Travelling with kids? Consider Siam Park, or check out an event or a game at Estadio Antonio Domínguez Alfonso. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby. Guests appreciate the resort's quiet location.

What's nearby

  • Alcala Beach - 8 min walk
  • Playa de Baja Larga - 11 min walk
  • Playa de los Topos - 13 min walk
  • Playa la Carrera - 15 min walk
  • Playa de Punta Blanca - 19 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 27 min drive

Restaurants

  • El Rincón de la Barriga - 4 min walk
  • Tasca La Cueva - 7 min walk
  • Casa Mon - 8 min walk
  • Las Parrillitas - 4 min drive
  • La Boca Rie - 4 min drive

About this property

Gran Melia Palacio de Isora

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Gran Melia Palacio de Isora's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Gran Melia Palacio de Isora offers 578 air-conditioned accommodations with laptop-compatible safes and complimentary bathrobes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 32-inch Flat-screen televisions come with satellite channels.

Bathrooms include slippers, complimentary toiletries and hairdryers. This Guia de Isora resort provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10 per night)
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 25 for adults and EUR 10 for children
  • 5 restaurants
  • 2 poolside bars, 7 bars/lounges and 1 beach bar
  • Room service available

Restaurants on site

  • Market Grill
  • Nami
  • Pangea
  • Club Ocean
  • Oasis Pool Grille

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Segway hire/tours
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (12917 square feet)
  • Meeting rooms - 15

Outdoors

  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV/satellite channels

Outdoor space

  • Furnished balcony or patio

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per pet (varies based on length of stay)
1 per room (up to 22 lbs/10 kg)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 10 for children (approximately)
  • Self-parking fee: EUR 10 per night
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club or fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 223 out of 374 reviews
5 - Excellent 60%
Rating 4 - Good. 112 out of 374 reviews
4 - Good 30%
Rating 3 - Okay. 19 out of 374 reviews
3 - Okay 5%
Rating 2 - Poor. 12 out of 374 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 374 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I have been to the hotel many times with family and really had a great time. This time the hotel was overall very disappointing. Food was terrible and over priced. We ordered a Jack Daniel's coke which was £27. Tell me where you found this over £15 max. Didn't even give our money back Won't be going back. Rude staff Disgrace
Stayed 5 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, 8 pools, shows every night, very nice rooms. What we didn’t like is that we had to commit 180€ from the pool bar for using the pool bed and they charge 2€ Just for calling the waitress. But overall 5* !!
Stayed 3 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Resort Hotel
This was our second stay here and I am happy to report it is as good as the first time. Gran Melia is a large and very comfortable hotel. 4 excellent restuarants were available to us during our stay, and there are others during busier time. The food and service are superb. The room is big and comfortable with a terrace looking out at the sea-worth paying extra for, if you can. All staff are very friendly and welcoming. I would happily return here and strongly recommend this place.
Stayed 8 nights in Jan 2022

3/5 Okay

Stayed 4 nights in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice Christmas vacation time
Stayed 5 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect
We would highly recommend this hotel. Our first family holiday was just perfect. Thank you Gran Melia !
Stayed 7 nights in Dec 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful resort but horrible customer service
Stayed 3 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food options for the all-inclusive option but took a day or two to figure out what was actually included, how many dinners (at at which restaurants), and which ones needed reservations.
Stayed 5 nights in Sep 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Pro: Service, amenities, Italian and Japanese restaurants, and Pool. - great for kids! To improve: On the children activities there should be music for children, not rock or Spanish adult music as there was during my entire stay. Children Children Music = happy children. The Italian, Japanese, Sea Grill, Oasis, and Market Grill restaurant are a 10/10. - but the Buffet is a 6/10. - the hot main dishes need more elaboration and more variety. I would stay again at the hotel. Thank you!
Stayed 8 nights in May 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020