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"From making our room booking, adding food bookings and treatments was hassle. Getting through on the phone was just ringing out, so I tried messaging which took a week to get an unsatisfactory answer. We booked rooms and spa package but still had to pay extra to go for a swim on our arrival and then they wanted extra for slippers. The rooms are small and mediocre, we didn't have lake view thus we looked out on a golf cart. The spa was tired and a bit grubby looking, water jets barely worked, sauna and steam room were large and nice. Treatments and staff were good. First night we ate in boathouse. It was dreadful, they asked if we had dietary needs we said yes gluten but the couldn't accommodate our needs. Our foccachia never turned up. The steaks were cold and the desserts were very poor, Bill was £220 for 4 which included a cocktail each which were delicious. Next morning we had breakfast in brasserie it was superb ... huge choice and best quality. Staff were excellent and so was our afternoon tea. It could be so much better, I dont think I would recommend or make a return visit"

"Close to everything"

"Recently upgraded, everything is fresh and yet still looks like it belongs in this charming town. Room was functional with coffee and small fridge, staff were fantastic and the bar and restaurant was busy and fabulous."

"Room itself wasn't bad. Toilet on the other hand was dirty and there was timescale all"

"Breakfast it was very good.Staff very helpful and kind...The only issue for me it was the toilet was not ventilation..."

"Great hotel."

"Excelente ubicacion cerca de todo caminando"

"All good thank you 😊"

"Grand building, but seems slightly dated and tired. The room was clean enough but had outdated furniture, TV etc. The WiFi was too slow and unstable to be usable, which coupled with the lack of phone signal was quite annoying. Breakfast was chaotic and not up to the standard we would've expected. Lots of guests waited for a long time for coffees, teas etc which didn't arrive. Most of the buffet was empty at middle of service. The spa was quite nice and had a decent pool and sauna. Overall not 5* quality. "