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Reviews of HOTEL M's EST KYOTO STATION SOUTH

3 out of 5
HOTEL M's EST KYOTO STATION SOUTH
7, 7-5, 7-6, Higashikujo Kitakarasumacho, Minami-ku, Kyoto, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 367 reviews" "
Rating 8 - Good. 115 out of 367 reviews" "
Rating 6 - Okay. 27 out of 367 reviews" "
Rating 4 - Poor. 9 out of 367 reviews" "
Rating 2 - Terrible. 4 out of 367 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sydney

Travelled with partner
Disliked: Staff & service, amenities
Stayed 7 nights in May 2024

6/10 Okay

susan

Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Chihiro, Corning

Travelled with family
Convenient 3 minutes walk from Kyoto station and room was very small but clean. The only thing was the washer and dryer don’t work well. And there’s only two each and have to wait for a while. Other than that it was a great stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

teru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place a few minutes walk from the main Kyoto train station. The room was larger than in most Japanese hotels that I’ve seen —the bathroom was huge by Japanese standards. Otherwise not much to say, safe, efficient spotless as is the Japanese norm. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible for public transportation, easy check in/out, v clean. Would recommend and book again.
Stayed 4 nights in Apr 2024

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a twin beds room for 3 nights. First, I checked in at 2pm, but been told that my room was not ready. Returned to the hotel at 5pm, then been told there was no twin beds room available although I paid extra for it. The hotel manager tried to put me in a room on the ground floor without any windows. After a long and unnecessary conversation, we got offered to a room with a king size bed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stan, Aurora

Liked: Cleanliness, property conditions & facilities
No frills but nice value
Stayed 3 nights in Mar 2024

4/10 Poor

Rhesa

Travelled with group
Disliked: Staff & service
The staff was cold to the point of impolite. We asked for a replacement tea kettle as the one they provided in the room was not working and they told us to go to the room and wait. We never received a replacement.
Stayed 1 night in Mar 2024

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime i come to Kyoto i stay at this hotel, clean, small, quiet, and very conveniently located. Great price for what you get
Stayed 4 nights in Mar 2024

10/10 Excellent

HIN CHING

Stayed 14 nights in Feb 2024

10/10 Excellent

TAEGEUN

Stayed 3 nights in Dec 2023

10/10 Excellent

JEE YEON

Stayed 2 nights in Nov 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 14 Dec 2023
Thank you very much for choosing our hotel. If you ever come to Kyoto again, please feel free to stay at M's Hotel.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 30 Nov 2023
Thank you very much for staying at our hotel among many hotels. We will continue to devote ourselves to improving our services. We look forward to welcoming you again.

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 30 Nov 2023
Thank you very much for staying at our hotel. We appreciate you taking the time to give us your valuable feedback.

10/10 Excellent

Ayako

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Sep 2023
Response from エムズエスト on 30 Nov 2023
この度は当ホテルにお泊まり頂き誠にありがとうございました。またのご宿泊をいただけますことをお待ち申し上げております。

8/10 Good

Gina, Brossard

Liked: Cleanliness, amenities, property conditions & facilities
I love that this hotel is less than a 5 minute walk to the Kyoto train station and being on the south side sees fewer tourists. The staff here are wonderful but be forewarned you are best served having earplugs because you can hear a pin drop on the sidewalk…..even if you’re on the 6th floor.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

8/10 Good

SOO YEON

Travelled with partner
Liked: Cleanliness, property conditions & facilities
nice
Stayed 4 nights in Sep 2023

8/10 Good

Gina

Liked: Staff & service, amenities, property conditions & facilities
I use this hotel as my base for my annual Japan vacay. All is good, the only downside remains the level of noise heard from the street, even though my room is on the 6th floor. One word: earplugs are a must 😉
Stayed 5 nights in Sep 2023

10/10 Excellent

Kerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good value for money!
Nice stay in a great location. Our room was quite small so no where to put our suitcases. Bathroom was also tiny which didn’t matter too much. Value for money on this hotel was excellent so can’t complain too much. Kyoto station on its doorstep with many supermarkets which is handy. Recommend highly!
Stayed 3 nights in Sep 2023

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. I like this hotel . I will stay this again when I next visit.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sean Tjunan

Stayed 1 night in Aug 2023

10/10 Excellent

Yigang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

naoko

Stayed 1 night in Aug 2023

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very convenient and spacious compared to my hotel in Tokyo. Their check in time is strictly 1500 so I had to pay a bit to check in early. Hotel was very accommodating and staff was helpful for the most part, regardless of the language barrier. I would definitely recommend this hotel as it was about six minutes away from the Kyoto Station. If I were to visit Kyoto again, I will definitely stay here again.
Stayed 2 nights in Jul 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 1 Aug 2023
Thank you for staying at our hotel this time.We are very honored to have been praised by our customers. Please use our hotel again when you stay in Kyoto.

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time Visitor
We were first time visitors not only to the hotel, but also to Japan. The desk clerk, though limited English, was very patient and helpful while checking us in. We found the room cozy and comfortable. The only downside was that taking the key, when you leave the room, shuts off everything in the room including the AC! The upside, the AC unit cools the room rather quickly. We will definitely stay here again when visiting Kyoto!
Stayed 1 night in Jul 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 24 Jul 2023
Thank you very much for staying at our hotel this time. We are very pleased to receive your detailed compliments. We will do our best to improve our service. We are looking forward to seeing you again.

4/10 Poor

Eric

Stayed 2 nights in Jul 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 18 Jul 2023
Thank you for staying at our hotel this time.We are looking forward to seeing you again.

10/10 Excellent

Christopher

Stayed 3 nights in Jul 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 18 Jul 2023
Thank you for staying at our hotel this time.We are looking forward to seeing you again.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very near Kyoto Station. The room was small but well layed out and functional. Room was very clean. Bed was very comfortable. Only down side was we needed to borrow a clothes iron but was told the hotel doesn't have clothes irons despite their website saying irons are available. Would stay again.
Stayed 8 nights in Jul 2023
Response from ホテルエムズエスト京都駅南 on 13 Jul 2023
Thank you for staying at our hotel this time.We apologize for the inconvenience caused by not being able to use the iron during your stay.Due to the limited number of irons, it may not be possible to rent depending on the usage situation.I am very sorry for the inconvenience caused by not being able to explain in advance.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to station
Very close to Kyoto station and convenient to Shinkansen. Check in was very smooth. Room was clean and spacious. Value for money in every aspect.
Stayed 1 night in Jun 2023
Response from ホテル エムズ・エスト京都駅南 on 6 Jul 2023
Thank you for staying at our hotel this time.We are very honored to receive the highest evaluation from our customers. I will continue to do my best, encouraged by your comments. We are looking forward to seeing you again.

8/10 Good

Ma Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Close to stationsubway
Stayed 2 nights in Jul 2023
Response from ホテル エムズ・エスト京都駅南 on 6 Jul 2023
Thank you for staying at our hotel this time.We look forward to seeing you again.

10/10 Excellent

THAO, Keysborough

Stayed 6 nights in Jun 2023
Response from エムズエストホテル京都駅南 フロント on 24 Jul 2023
この度は当ホテルにお泊まり頂き誠にありがとうございました。お客様に快適にお過ごし頂きましたようで嬉しく存じます。お客様のまたのご来館をお待ちしております。

8/10 Good

Nancy

Stayed 1 night in Jun 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 2 Jul 2023
Thank you very much for staying at our hotel this time. We look forward to welcoming you.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from HOTEL M's EST KYOTO STATION SOUTH on 2 Jul 2023
Thank you for staying at M's Hotel this time. We will continue to strive to improve our services. Please stay at M's Hotel when you come again.

10/10 Excellent

Cheryl

Stayed 4 nights in Jun 2023
Response from ホテル エムズ・エスト京都駅南 on 6 Jul 2023
Thank you for staying at our hotel this time.We look forward to seeing you again.

6/10 Okay

Shafiqul

Travelled with partner
Liked: Staff & service, property conditions & facilities
It is a good place near to the station. We took the advantage of travelling by train from here
Stayed 3 nights in May 2023
Response from Front desk on 7 Jun 2023
Dear guest,Thank you for choosing our hotel M's Est Kyoto Station South. We are glad you had an enjoyable stay with us and that our location was convenient for your trip in Kyoto. Our position just few minutes away from Kyoto main station, makes it a perfect place for your travels in the city and outside. We value greatly our customers' comments so that we can improve our services continously.If you have another chance to come back we would be more than happy to host you once again.Best regards,

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 3 nights in May 2023
Response from Front desk on 3 Jun 2023
Thank you for staying at Hotel M's Est Kyoto Station South.We would also like to thank you for your high evaluation of our hotel's location. We will continue to work together as a team so that our customers can spend their time comfortably.We are looking forward to seeing you again.Hotel M's Est Kyoto Station South Front Desk

10/10 Excellent

Gaspar

Stayed 5 nights in May 2023
Response from Hotel M's Est Kyoto Station South Front desk on 7 Jun 2023
Thank you very much for staying at Hotel Em's Est Kyoto South Station. We are very happy to hear that you are satisfied with our hotel. We will continue to make every effort to create a comfortable hotel for our guests.We look forward to welcoming you again.

10/10 Excellent

Honkit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Hotel M's EST Kyoto Station South Front Desk on 2 Jun 2023
Thank you very much for staying at Hotel Em's Est Kyoto South Station.We are very happy to hear that you are satisfied with our hotel.We will continue to make every effort to create a comfortable hotel for our guests.We look forward to welcoming you again.

10/10 Excellent

Kim Quyen

Liked: Cleanliness, staff & service, property conditions & facilities
Free amenities and free NETFLIX!!!
Stayed 1 night in May 2023
Response from Hotel M's EST Kyoto Station South Front Desk on 24 May 2023
Thank you for staying at Hotel M's Est Kyoto Station South. We will continue to work together as a team so that our customers can spend their time comfortably. We are looking forward to seeing you again. Hotel M's Est Kyoto Station South Front Desk

10/10 Excellent

Kim Quyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Front desk on 20 May 2023
Thank you for staying at Hotel M's Est Kyoto Station South.We would also like to thank you for your feedback after your stay. We are very pleased to receive your 5 out of 5 rating.We will continue to work together as a team so that our customers can spend their time comfortably.We are looking forward to seeing you again.Hotel M's Est Kyoto Station South Front desk

10/10 Excellent

Mati

Stayed 4 nights in May 2023
Response from Hotel M's EST Kyoto Station South Front Desk on 7 Jun 2023
Thank you for your stay at Hotel M’s EST Kyoto Station South.Thank you again for leaving a comment.We are very pleased to hear that you are satisfied with our service. We will continue to do our best to make our customers feel comfortable. We hope you will visit us again when you come to Kyoto.We look forward to your next visit.

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice staff
Stayed 3 nights in May 2023
Response from Hotel M's EST Kyoto Station South Front Desk on 14 May 2023
Thank you for taking the time to leave us a review. We're glad to hear that you found our hotel's location convenient and our staff nice. We hope you had a pleasant stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room near Kyoto station. The room is tiny but this is expected for Japanese hotels in the city.
Stayed 2 nights in May 2023
Response from Hotel M's EST Kyoto Station South Front Desk on 14 May 2023
Thank you for taking the time to leave a review. We're glad to hear that you found our location convenient and that you enjoyed your stay with us. As you mentioned, rooms in Japanese city hotels can be compact, but we strive to make them as comfortable as possible. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

DAVID

Stayed 1 night in May 2023
Response from Hotel M's EST Kyoto Station South Front Desk on 2 Jun 2023
Thank you very much for your review! We are delighted to hear that you enjoyed your stay with us and that we were able to provide you with excellent service. We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Pearla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in May 2023
Response from Front desk on 8 May 2023
Thank you for staying at Hotel M's Est Kyoto Station South.We would also like to thank you again for giving us a perfect score of 5 out of 5. We are very happy to hear that you had a comfortable stay at our hotel.We will continue to work together as a team to ensure that our guests have a comfortable stay.We are looking forward to seeing you again.Hotel M's Est Kyoto Station South Front Desk

10/10 Excellent

Neng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, brand new facility, friendly staff. Very close to Kyoto's transportation hub Kyoto Station.
Stayed 2 nights in Apr 2023
Response from Front Desk on 8 May 2023
Thank you for staying at Hotel M's Est Kyoto Station South.We would like to thank you again for your high evaluation regarding the cleanliness of the room, the correspondence of the staff, and the location.We will work together as a team to ensure that our guests have a comfortable stay.I look forward to meeting again. Hotel M's Est Kyoto Station South Front Desk

8/10 Good

Michael

Stayed 3 nights in Apr 2023
Response from Hotel M's EST Kyoto Station South Front Desk on 11 May 2023
Thank you for your stay at HOTEL M’s EST Kyoto Station South.We really appreciate the time and the effort that you made to write us some feedback during your stay.We are very happy that you were satisfied with the location of our hotel and the service of our staff.If you come to Kyoto again, we would be happy if you could use our hotel.Hope to see you again.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
The room was nice, small but comfortable. Theres chair, table, which are good enough to use. Just couldnt enough space to open up 2 suitcases though. There were a leg messager provided in the room, it really helped after a long day walking. It was a plus! Check in check out were good and easy, staffs were very polite. Its an easy access to Kyoto station from the hotel.
Stayed 3 nights in Mar 2023
Response from Front desk on 26 Apr 2023
Thank you very much for choosing Hotel M's Est Kyoto Station South among the many others.Your feedback is very important for us to improve our services in the future. Although we are still lacking in many areas, we are very happy to have received perfect score from your review. At the same time, we are also very sorry that the room type you have booked was a bit too small with no enough space to open suitcases. We actually have some other room types that can fit 2 guests as well with bigger space as well. We really hope you would give us another chance in the future to serve you again, and in the meanwhile we will try our best to improve our services. Kind regards,

10/10 Excellent

Masahiro

Stayed 1 night in Apr 2023
Response from Hotel M's Est Kyoto Station South front desk on 23 Apr 2023
Dear guest,Thank you so much for your fantastic review and giving us a perfect score! We are thrilled to know that you had an exceptional experience during your stay at our hotel. We strive to provide the best possible service and create memorable moments for our guests. Your feedback is truly appreciated, and we look forward to welcoming you back for another outstanding stay in the future.Hotel M's Est Kyoto Station Southfront desk