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Reviews of Derwent Manor Apartments

3 out of 5
Derwent Manor Apartments
Derwent Manor Apartments, Keswick, England

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 15 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jayne

Liked: Cleanliness, room comfort
Will definitely return
Great place to stay. The location was fantastic and although not luxurious the room was exactly what you need after a day on the fells.
Stayed 2 nights in Feb 2024

10/10 Excellent

Soon Han

Travelled with group
Liked: Cleanliness, amenities
Ideally located
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely helpful staff.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely helpful staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, room comfort
Great stay
Great value apartments and great location only being a mile from keswick. Staff were very helpful.
Stayed 2 nights in Nov 2023

8/10 Good

Lindsey

Travelled with family
Liked: Room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Andrew

Liked: Cleanliness, room comfort
Derwentwater
Turned up and had to prove we had already paid so bad start. Cant really comment any more we had to leave the next norning due to family emergency
Stayed 2 nights in Oct 2023

8/10 Good

S

Ideal location. Apartment needed a bit of a clean.
Reception was brilliant. Made to really feel welcome. Apartment was ok. Felt a bit tired and needed work. Kitchen was fithly and I had to clean it all. As it was dog friendly, you wouldn't expect 5* but a certain level of cleanliness. Curtains in bedroom fell off the rail. The location was ideal; just a 10 min walk to Keswick and walks from the doorstep. Lovely area with very pleasant people.
Stayed 7 nights in Sep 2023

8/10 Good

Janet

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not good value for money
The cottage at the back was well tucked away and had no look out over shadowed by the main building. We didn’t know where to book in until a passing receptionist helped. I had no bedding for the downstairs bed as they presumed we were a couple. There was a smelly nappy in the lounge bin from a previous occupant. Some kitchen pots were not clean. Quite a lot of reachable cobwebs in the place. We did have a good holiday though but apartment was expensive for what we got. WiFi terrible and no info about anything touristy or how to work stuff.
Comfortable and relaxing in the evening
Cottage tucked out of site round the back
Stayed 4 nights in Sep 2023

8/10 Good

J

Travelled with family
Does what it says on the tin!!
We were aware when we booked this place that it wasn’t going to be luxurious, but cheap and cheerful, part of the reason we chose here. It was basic and clean and the chap that showed us round was more than helpful and did state that it was an old building and not to expect too much. It had everything we needed and served its purpose well. Would happily stay there again.
Stayed 4 nights in Aug 2023

2/10 Terrible

Gill

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, room comfort
Who Knew
Wonderful old building. Interesting history. Beyond amazing garden that is a wetland. Amazing views down Borrowdale. Pheasants and amazing bird life. Very sunny garden where you can watch suns gradually leaving mountains. We even got snow on the tops in April. Lovely bar and bar food, leading onto garden. Footpath thro fields of sheep into Keswick.
Stayed 3 nights in Apr 2023
Response from Hannah Watson, Assistant Manager. on 6 May 2023
Dear Jean,Thank-you for leaving such great feedback on your time with us. You kind words about our hotel are very much appreciated and I'll be sure to pass them along to the rest of the team. I do hope we'll be welcoming you back soon!Kind Regards,Hannah Watson,Assistant Manager.

8/10 Good

David, Stockport

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Derwent Manor Apartments are perfect for getting out on walks with a dog. All the pubs in Keswick seem to be dog friendly but for evening meals the apartments are more convenient than eating out. Lake walk close by and Keswick easily accessible.
Stayed 4 nights in Mar 2023
Response from Hannah Watson, Assistant Manager. on 6 May 2023
Dear David,Many thanks for taking the time to leave a review. I'm so pleased you enjoyed your time with us and found the apartments convenient and accessible for your holiday. I do hope you'll choose to come and stay with us for another adventure.Kind Regards,Hannah Watson,Assistant Manager.

10/10 Excellent

Giovana Ana

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022
Response from Reception on 7 Jan 2023
Thank you for leaving such a great review.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, room comfort
Great stay
Great apartments. Dated in decor but I don’t mind this at all as they were comfortable. Only Issue I had was that the thermostat wasn’t working and couldn’t turn the heating off. Turned radiators off where I could but u couldn’t in the bathroom. So wasteful considering the cost of energy prices. I passed this on to the reception team so hopefully they can get it rectified.
Stayed 3 nights in Nov 2022
Response from Reception on 11 Jan 2023
Dear Tracy,Thank you for taking the time to give us feedback.We hope to welcome you back to Derwentwater Hotel in the near future.Kind Regards

8/10 Good

Rebecca

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
The property is really well located, both for access into Keswick and for walking in the Lakes. The apartment was really well sized and the kitchen, bedding, towels etc. were very clean. The kitchen had everything we needed and more in terms of appliances and utensils; something which can be a rarity in holiday lets. On the less positive side - yes, the apartment was very dated. We didn’t see the decor as a problem, especially as it is dog friendly. However, there’s clearly work to be done. The boiler was in a cupboard in the bedroom and was noisy. For all the work it was doing the heating never up above the mid teens (despite the thermostat being set and the radiator thermostats being checked). The hot water was also very intermittent. It rained heavily and some water came in through the wall in the lounge. This looked to be an issue with the guttering. The hotel look to be updating the property, and took my maintenance related comments on board, so hopefully they will be resolved. The price, location and size of the apartment, plus all the amenities, made it a good value for money stay. We will be back and hope to see a few more improvements next time.
Stayed 3 nights in Nov 2022
Response from Assistant Manager on 11 Jan 2023
Dear Rebecca,Many thanks for taking the time to leave a review on your stay. I'm so glad to hear you enjoyed your time, and thank-you for your patience and understanding regarding the hotel renovations. We are currently working hard to improve and update the hotel and apartment, and the works completed so far have been getting much praise. We take all comments and feedback on board to ensure all our guest have the best experience with us, so we always appreciate honest feedback.I'm so glad to read you will be returning to stay with us and look forward to showing you all our improvements!Kind Regards,Hannah Watson,Assistant Manager.

8/10 Good

Angela

Liked: Cleanliness, room comfort
Beautiful location
A really great peaceful location lovely staff and great breakfast
Stayed 3 nights in Oct 2022
Response from Reception on 11 Jan 2023
Dear AngelaThank you for taking the time to leave us such a lovely review, it is very much appreciated, I'll be sure to pass this on to the rest of the team.Kind Regards

8/10 Good

Tracy

Liked: Cleanliness, room comfort
Lovely comfortable apartment
Great stay at the apartment. Apartment was slightly dated but who cares. It was comfortable and the location is fab!
Stayed 4 nights in Oct 2022
Response from Reception on 11 Jan 2023
Dear TracyThank you for taking the time to leave us this review.It's great to hear you enjoyed it so much.We look forward to hopefully welcoming you back in the future.Kind Regards

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Another superb visit to the apartments. Love the place
Stayed 4 nights in Sep 2022
Response from Reception on 11 Jan 2023
Dear Maria,Thank you for taking the time to leave us this amazing review and I'm so happy you enjoyed it!We look forward to hopefully welcoming you back in the near future.Kind Regards

8/10 Good

S

Great location. Needs updating and cleaning.
We stayed here withnour two dogs. Great location. Property was dated; tired decor and grubby furniture. Kitchen was adequate but again, needed a lot if TLC. Cupboards not fitting, seal on oven was broken. Laminate to cupboards was missing. Extractor hood greasy and grubby. Tap leaked. Lots of problems but could be easily rectified. Ideal for doggy friendly holiday. Customer service was exceptional.
Stayed 7 nights in Sep 2022
Response from Reception on 11 Jan 2023
Dear SThank you for taking the time to give us feedback. I am sorry to hear you had a few issues with the apartment, these are being dealt with accordingly.I am also happy to hear you think it's ideal for a doggy holiday!

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Great trip
Great stay. Nice apartment and very quiet.
Stayed 3 nights in Jun 2022
Response from Reception on 11 Jan 2023
Dear TracyThank you for taking the time to leave us such a great review.

8/10 Good

Keith

Liked: Cleanliness, room comfort
Derwent apartment
Good location, dated decor but everything worked, accommodation condition was reflected in what we paid. Would stay again.
Stayed 4 nights in Apr 2022
Response from Reception on 11 Jan 2023
Dear Keith,Thank you for taking the time to leave us a review, we appreciate any and all feedback.We hope to welcome you back to Derwentwater Hotel in the near future.Kind Regards

8/10 Good

Jessie

Travelled with group
Liked: Cleanliness, room comfort
Good value , great for the dogs lovely walks from
Initially the apartment offered was not suitable, a double not a twin, they gave us another apartment which was a twin and more spacious . The heating was not on so the gave us radiators for the night and sorted it the next day. Our apartment was fine but the entrance to the apartment a bit tired looking , new carpets but the paintwork a bit scruffy,
Stayed 3 nights in Apr 2022
Response from Reception on 11 Jan 2023
Dear Jessie,Thank you for taking the time to leave us a review.I'm sorry to hear you had a couple of issues in the beginning but i am glad to hear this was rectified for you.

10/10 Excellent

Harry

Liked: Cleanliness, room comfort
Top class apartments
Lovely apartment cleanliness 10 out of 10. Kitchen everthing you needed more than we have at home could not fault anything would definitely stay there again and recommend this to anyone. Great for families.
Stayed 3 nights in Feb 2022
Response from bev on 21 Feb 2022
Thank you for your review, I will pass your comments on to all the staff

6/10 Okay

David, Stockport

Travelled with pets, Travelled with partner
Liked: Cleanliness
Quiet location but close enough to walk into Keswick.
Stayed 3 nights in Oct 2021
Response from Mel on 11 Nov 2021
thank you for your review

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No staff VERY tired and dirty. Great location
Stayed 7 nights in Jul 2021
Response from Bev on 13 Aug 2021
Thank you for your feedback, we will address the issues

8/10 Good

Verified traveller

Travelled with partner
Excellent location. Staff clearly very busy / understaffed, this impacted upon service. Communication was brief and cleanliness not great either. Shower did not maintain temperature. Nearby building works noisy. Birds nesting in roof of apartment also noisy
Stayed 7 nights in Jul 2021
Response from Reception on 11 Jan 2023
Dear valued guest,Thank you for your feedback regarding your stay here with us.The issues stated above have been looked into and addressed accordingly.We hope to welcome you back in the near future.Kind Regards

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Mohamed

Disliked: Cleanliness, room comfort
The apartment was dated and old fashioned the carpet and furniture were dirty there was also a Musty smell to the living room furniture.The hallway was old and dirty The bathroom had black marks On the shower screen the bedroom window had bird waste all over it .
Stayed 3 nights in Jul 2021
Response from Bev on 13 Aug 2021
Thank you for your feedback, we will address the issues

6/10 Okay

nicholas

Travelled with family
Property was in a bit of of a tired state . Bathroom/toilet did smell a bit when door closed not sure if drain issues . Food in restaurant not very good . Large portions but pretty tastless and bland . Wine recommended by waiter was dreadful and we couldnt drink it but they exchanged it for us
Stayed 4 nights in May 2021
Response from Reception on 11 Jan 2023
Thank you for your feedback

10/10 Excellent

MR D B

Travelled with family
Liked: Cleanliness, room comfort
Very Satisfied
It was a memorable stay for the family. the staffs are really friendly and informative, all precautionary measures (social distancing and all that) were observed. Will book again in the futre.
Stayed 3 nights in Dec 2020
Response from Reception on 11 Jan 2023
Dear valued guest,Thank you for taking the time to leave this review, it is very much appreciated,Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reception on 11 Jan 2023
Thank you for your feedback

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment for a couple of days
Really nice apartment for a couple of days, great access to walks in the lake district. Could do with a bit of modernisation. Very close to the Lakes Distillery which is worth a visit
Response from Reception on 11 Jan 2023
Dear Terry,Thank you for taking the time to leave us such a lovely review. We hope to welcome you back to Derwentwater Hotel in the near future.Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Response from Reception on 11 Jan 2023
Thank you for your feedback

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reception on 11 Jan 2023
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartments
Nice apartments with great views a short distance from Keswick nice gardens in the hotel and a nice walk down to the lake
Response from Reception on 11 Jan 2023
Thank you for leaving such a lovely review