Kestel Holidays from £458

Very disappointing experience. There were very few English-speaking staff members, which made communication difficult at times. The hotel advertised air conditioning as an available facility, but it was not working during our stay. When I raised this with reception, staff laughed at me and informed me that the air conditioning had been switched off throughout the entire hotel for some time and would not be turned back on. When I explained that the room was uncomfortably hot, I was simply told that nothing could be done. I also noticed that Russian-speaking guests appeared to receive significantly more attention and better treatment. On several occasions, staff were unnecessarily rude when I politely asked whether certain drinks were available. There were also instances where staff made comments to each other in another language while I was speaking to them, then looked directly at me and laughed. This came across as extremely disrespectful and made me feel uncomfortable and unwelcome. Another disappointment was the advertised Starbucks, which apparently no longer exists at the hotel. When I asked reception about it, I was told that they had stopped offering it. Overall, the experience fell well below expectations. Several advertised facilities were either unavailable or not functioning, and the attitude of some staff members made the stay even less enjoyable. I would not return or recommend this hotel.

Overall it was a great experience…cleanliness & staff & food was excellent. Sad there was a cover charge in the 2 other restaurants other than the buffet, pub & Neptune bar!!(closed in the evening we believe) We are from Canada so all other All Inclusive resorts we have visited include EVERY restaurant. We filled in the questionnaire on leaving…a positive would be padded sun beds…we only lay out for 20mins during our whole time there😢 We were visiting Friends from Uk staying at the resort…Martin & John had a blast at archery at 4pm every afternoon. I used the gym facilities which were great.

All was amazing as always