Alanya Castle

The staff was amazing and ready to assist. check-in/out was questionable front desk does not engage with customers. food was good, not a lot of options but has quality. rooms were renovated and spacious. based on what we paid i would say 8.2/10.

We had a really good stay overall. The food was great, the service was good, and the hotel itself is very nice. The location is okay, although most places outside the resort are quite far away, so you do rely on transport if you want to go anywhere. The main negative was the taxi situation, and unfortunately it really affected our experience. We asked the hotel to help book us a taxi, but we were told we had to use the taxis waiting outside. Those drivers told us they do not use the meter, and they also said they have an arrangement between the local drivers and do not accept Uber jobs from the hotel area. We were quoted €25 for a journey of around 10 minutes, which is ridiculous. I tried booking Uber twice and no driver accepted, despite Uber working perfectly for our journey from Antalya Airport to the hotel. Luckily, we eventually found the local buses/minibuses, otherwise you could easily feel stranded at the resort or forced to pay inflated taxi prices. Apart from this, the hotel would have been an easy 5 stars for us. Swandor really needs to look into the taxi situation around the hotel and make sure guests have access to fair, metered transport. From a guest’s perspective, it gives the impression that the hotel is allowing or supporting this practice, which is disappointing considering how good the rest of the stay was.

Fantastic location and beautifully maintained gardens. Layout was excellent and despite being a large hotel there was plenty of space. The food was great and the dessert selection amazing. Staff were lovely.