Alanya Castle

Poor customer service. We were left to find out own rooms on arrival with wrong directions. Staff allowed people to que jump at the main reception despite me telling them that I have been queuing for a while. For the price and the supposed 5 star rating I was expecting 5 star service. You will find a better hotel in the same area for the same price or cheaper without a doubt. Staff customer service 2/10 Food quality was at best 5/10 Room cleanliness 8/10 (they did not change bedsheets throughout the 7 day stay) Amenities 5/10

I discovered a hit on my car from from right side I didn’t check it when I was there . The person who was taken the car for parking probably made that hit . I have called the hotel but their phone number was not reachable as no one was answering b the phone

Excellent all inclusive with wonderful facilities and outstanding food. Very generous in their food offerings — we ate great from 7 AM to 2 AM! Highly recommended for families. Specially thanks to Lion, the photographer, for organizing an unforgettable photoshoot that allow us to relive the memories for many years to come.