Kentmere Holidays from £142

Second time I’ve stayed and the hotels isn’t as good anymore, no restaurant or bar on site used to be a great venue with a buzz about it but now it’s dead, breakfast is mediocre but staff still very friendly. Had a room on mezzanine which wasn’t great

While the staff at the front desk was nice, they dropped the ball multiple times and room service staff wasn’t bad, but were not showing hospitality like I would expect. I was there on a weekend trip to see Xmas markets. Wasn’t expecting any frills. I called the front desk 3 times over 3 hours to ask for additional bed sheets, and they never arrived. Each time the front desk said it was coming and gave some excuse, but by the third time I called they were frustrated with me for calling again. Sheets never came. My floor was being painted, no big deal, but the room’s walls were dirty and scuffed up badly. The place was not a dump; it just wasn’t maintained well and they aren’t taking care of things. My toilet would barely flush. The shower doors were broken and were difficult to get closed. There were screw holes in the bathroom walls which were never patched. The gym was also terrible. I wouldn’t work out in it even if I was desperate. Prisons have better equipment and layouts. It was below bare minimum in regards to quality or comfort. I won’t be staying there again.