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"Very nice staff at the front door. Every front door staff helped me to get on and off with my bag and stroller from taxi. This was very helpful since i have a 2 year old girl with me. My appreciation to these front door staff."

"In our experience, everything about this hotel was excellent. Every staff member we interacted with provided great service, usually go over and above what we expected. "

"Very good"

"Good location, very closed to west lake, concierge very helpful, friendly and knowledgeable. "

"I booked the hotel because there is a roof top terrace to see the West Lake. But in fact, the roof top terrace is closed all the time. I was disappointed. But the staff was nice. The room is a bit outdated but clean. "

"At a very good location and everything within a walking distance"

"Nice "

"Clean room and great breakfast"

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "