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"Very disappointed as we requested a room with limited steps. Their rooms on the main floor were not available due to a heat issue. We were given an apartment room that had three steps up plus another 7 steps. Our original booking included breakfast but the apartment did not. "

"Room was good.friendly staff and helpful.good location.bar and restaurant closed at the weekend but we were informed prior.price was excellent."

"The pool is great and rooms are spacious and warm and beds are comfy"

"As we had booked for 4 nights, we did spend a degree of time in the room and unless you sit/lay on the bed the chairs in the room were fine but could be improved to make periods of sitting more comfortable. Not a criticisms just an idea in order to increase the comfortability ofthe room."

"Great welcome on arrival. Staff couldn't be more helpful. Traveling with a wheelchair and a dog isn't always the easiest of journeys, but we all felt very welcome, including Peat the dog. Accessible room and bathroom were both excellent. Always enjoy our stays here to visit the grandkids."

"Clean and comfortsble room. Very central."

"Had a lovely stay, its was a very warm, intimate boutique hotel. The staff went above and beyond to make us feel at home and were all very helpful. Would highly recommend if anyone is visiting Loch Ness Thank you! "

"All perfect apart from booking our meal in the evening in the restuarant .I booked the meal the guy in the bar wrote it down but on arrival in the evening the staff had no record of our booking .Eventually we did get a table but i noticed others were turned away for the same reason .What i will say is the restuarant staff were excellent and pulled out all the stops for us .I always tuse the Palace Hotel but this did not go down well .Of course the meal was excellent ."

"Everything, we were upgraded at check in which was a lovely surprise, room was perfect."