From the outside and lobby the hotel looked great. The room however not. We were given a room at the far back of the hotel, looking out at a roof top, with a bathroom light that did not function properly, TV with channel issues, lack of toilet paper and a layer of dust on the sides of the unit by the closet that looked like it had not been cleaned for a very long time. It took asking two times to get the light and a lack of toilet paper taken care of. The tub is VERY SLIPPERY and you are not given any idea of this until you are in the tub and then see the notice above the taps to use the bath mat, which is a towel type, in the bottom. Extra tea and coffee packets in the office area were a plus. Location to the main areas and the river walk are great.