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"Staff were friendly unfortunately not all other guests consider other people, but that is out of the control of the staff."

"Amazing for so many reasons. The staff (family) are so incredibly helpful, friendly and genuine. Each of them went out of their way to make our vacation better. The House itself is incredible and kept immaculately. The location is a little walk out of town so it is peaceful all the time but close enough to walk into town to tour. Views are amazing from the hilltop perch. Lots of parking and short walk to the bus. Breakfast was incredibly good and well organized. Lots of selection for us Vegetarians. Rooms are spacious and have modern bathrooms and a nice coffee bar. Communications with them was easy and quick and helped clarify things before our visit. Don't hesitate to book this perfect vacation experience. Our time spent there was much more than accommodation. "

"Stopped here a couple of times always good service."

"Regular guest. Good as ever"

"Two night stay for a family gathering, the staff were amazing very accommodating, evening food was great and the breakfast was great, overall a lovely place to stay. "

"It is just a fantastic, relaxing venue that is a delight to stay in. The food was lovely and service was great all round."

"Great room at a great price "

"Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed. We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew “the drill” of her role, but in reality was far from assisting you to have a positive dining experience. She was going through the motions and really gave the impression that she did not want to be there. She did neither take nor act on criticisms seriously, appearing not to care if you enjoyed your dining experience or not. She chewed , presumably, gum throughout the service and was extremely sullen at all times. This is a very comfortable hotel and gives very good value for money."

"Very welcoming staff, who went out of their way to accommodate us with a late check-in and check out. My children really enjoyed our stay in this cosy hotel in Carlisle! "