Search Hotels Near Islas de Mazatlan Ecological Reserve, Mazatlán

"Everything was great but the all inclusive is not worth it for the food only for the alcohol"

"The daily housekeeper during our stay was amazing. Such a wonderful lady.I do wish I could recall her name. Hotel was good.I do wish there had been beach chairs on the beach. Poolside had many. Overall it was a great place to stay."

"Clean room Staff verry nice"

"Staff was great. Hotel is new and has potential. But, they do allow buses of tourist from south of Mexico to stay there. We were there 6 nights and almost 5 of those nights the pool was not accessible due to the amount of people. Hotels should really notify when they accept tour buses."

"Buena ubicación "

"There was 12 of us traveling together, it was the most horrible trip we've had in over 10 years we've been going to Mexico!! I was platinum VIP & they treated us horribly!! Our room was 2 tiny beds, for my husband & I, we had stains & feet print on our bed, no refrigerator, no microwave, we had a coffee pot but we had to buy the coffee! Most of the staff was very rude to us and (yes, we tipped very well). The front desk was horrible. Restaurant staff was not nice! We had to flag down bartenders at the pool, cuz nobody would help us. I just have never had a worse experience at any other resorts in Mexico!! The absolute best thing about this place is we got to go to Emerald Bay Pueblo Bonita!!! It was amazing!!! All the staff at the buffet, the restaurants, the pool, the bar, they were on top of it and so super nice! Everyone was so nice & chill & cool, they always were like "hola" how is your day going? Have a nice day/evening. Can we get you anything? Our drinks weren't even finished before we were getting another one.. I definitely will NEVER go back to Pueblo Bonita, but Emerald Bay I will!!!"

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"We stayed for 7 days and overall had a mixed experience. The positives first: the bell staff was extremely welcoming, both check-in out were efficient, housekeeping staff was wonderful. The housekeeper did an excellent job. The beds were very comfortable, the water pressure was good, and the AC kept the room cool. Elevator reliability and wait times were good. The hotel felt safe and secure. Room keycards limited access to only your assigned floor. Unfortunately, several aspects of the experience were disappointing. Poolside service was very poor. During our entire stay, we were only approached twice to ask if we wanted anything. Communication was difficult as I speak very little Spanish and the majority of the pool staff and lifeguards spoke little or no English. The lifeguards did not appear to enforce posted pool rules. There was visible algae growth around the edges of the pool. On May 3 the pool heat was turned off, which made the pool much less enjoyable. Getting pool chairs was difficult. There were no chairs on the beach. Beach access was not as convenient as expected for a property marketed as a 5-star hotel. The minibar fridge in our room did not keep anything cold. Friends reported the same issue. Overall, while there were some excellent staff members and positive aspects to the stay, the inconsistent pool service, maintenance concerns, and lack of amenities expected from a 5-star property mean I would likely choose a different hotel for a future visit."