Search Hotels with Connecting Rooms in Inverness City Centre

"Booked what was presented as a hotel stay at The Radcliffe Hotel only to discover we were actually placed in what felt more like an external B&B-style townhouse arrangement rather than the main hotel experience we expected. Unfortunately, the biggest issue wasn’t the accommodation itself, it was the way we were treated. On arrival, after being escorted to our room by one staff member and following agreed parking instructions, I was later challenged outside by another member of staff who questioned whether I was even a guest. Despite confirming my room number, the interaction became unnecessarily confrontational and accusatory in tone. What should have been a simple conversation about parking escalated into being made to feel unwelcome and embarrassed in front of my partner and other guests. After travelling and just arriving at the property, it was an awful first impression. I subsequently emailed management directly to raise the issue professionally and give them the opportunity to address it privately. That email has been completely ignored. For a hotel positioning itself as a premium Inverness destination, the customer service and handling of complaints fell well below expectations. We left feeling less like welcomed guests and more like an inconvenience. I’m from Inverness. I moved away and I often stay in local businesses where possible. I’m embarrassed to think guests are visiting and this is how they’re treated. I strongly advise avoiding."

"Our hotel stay was excellent. The staff were amazing as was the breakfast. I would absolutely stay here again."

"Steps away from the train station made it ideal for us! The staff were very accommodating. The hotel is like a warm Scottish hug. Do enjoy the “Tea for Two” and enjoy the lovely and Royal libby."

"the room was very clean but the floors in the room and above were squeaky which was annoying at nighttime."