Best Western Inverness Palace Hotel & Spa

Photo gallery for Best Western Inverness Palace Hotel & Spa

Primary image
Indoor pool
Indoor pool
Indoor pool
Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of Best Western Inverness Palace Hotel & Spa

VIP Access
UNESCO Sustainable Travel Pledge

Best Western Inverness Palace Hotel & Spa

4.0 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Individually-wrapped food options
Map
8 Ness Walk, Inverness, Scotland, IV3 5NG

Explore the area

  • Popular LocationInverness Cathedral3 min walk
  • Popular LocationInverness Castle6 min walk
  • Popular LocationEden Court Theatre6 min walk
  • AirportInverness (INV)21 min drive

Choose dates to view prices

About this area

Inverness

Located on the riverwalk, Best Western Inverness Palace Hotel & Spa is in Inverness City Centre, a neighbourhood in Inverness. Merkinch Local Nature Reserve and Bellfield Park reflect the area's natural beauty and area attractions include Inverness Botanic Gardens and Wildwoodz Paintball and Lasertag Park. Guests love the hotel's location for the sightseeing.

What's nearby

  • Inverness Cathedral - 3 min walk
  • Inverness Museum and Art Gallery - 4 min walk
  • Inverness Castle - 6 min walk
  • Eden Court Theatre - 6 min walk
  • Eastgate Shopping Centre - 9 min walk

Getting around

  • Inverness Station - 11 min walk
  • Inverness (INV) - 21 min drive

Restaurants

  • Zizzi - 2 min walk
  • So Coco - 3 min walk
  • McGonagall's Steakhouse - 4 min walk
  • River House - 4 min walk
  • Comfort foods - 4 min walk

About this property

Best Western Inverness Palace Hotel & Spa

Eco-friendly Inverness hotel in Inverness City Centre, walk to Inverness Castle
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. All 110 rooms offer free WiFi, 24-hour room service and flat-screen TVs. Other amenities that guests will find include coffee makers and electric kettles.
Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends: GBP 14.95 for adults and GBP 14.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Children's games
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • Polish
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space (323 square feet)
  • Meeting rooms

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Restaurants on site

  • Brasserie

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Welcoming dogs only
2 per room
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 14.95 for adults and GBP 14.95 for children (approximately)
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 285 out of 622 reviews
5 - Excellent 46%
Rating 4 - Good. 218 out of 622 reviews
4 - Good 35%
Rating 3 - Okay. 78 out of 622 reviews
3 - Okay 13%
Rating 2 - Poor. 32 out of 622 reviews
2 - Poor 5%
Rating 1 - Terrible. 9 out of 622 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, breakfast in the morning was a little limited.
Stayed 1 night in May 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was highly disappointed in this property and every aspect of this experience. The staff was atrocious and treated Americans like second class persons compared to the English members present. the local Scottish staff members were amazing, however all of the external help from Scandinavian countries and UK proper were very rude. The staff at checkin had no clue about my reservation, then they failed to properly flag my room for extended checkout and we were woken up by the hotel staff asking why we didn't checkout, eve though we had another hour still. When asking the staff about places to go and things to do locally, they had nothing. The hours for the spa and pool were also not realistic as everything closed at 2100. After a long day exploring the sights of Scotland we just wanted to sit in the hot tub. Also, upon checking to the hotel nothing was provided about the amenities and hours. We found all of this out on our own as we walked around and got yelled at by a staff member in the pool deck area. Overall this was a highly atrocious and disappointing experience for the hotel, location, and quality of employees. I DO NOT recommend this place to anyone, especially Americans as you will be treated badly.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a very nice room with comfortable beds. Skip the breakfast, crowded with tourists and so-so on the food. Overall a very nice hotel.
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing spa and pool. Not crowded. Helpful and welcoming staff throughout. A joy to come back to after the vivid enforced break
Stayed 2 nights in Apr 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walk to the city centre. Several longer walks available shopping canal and river. Parking is very limited for a hotel this size. We stayed three nights and every day the key card stopped working. Reception blamed us. Breakfast was not a great standard. Most cooked items were overcooked out had been lying on the buffet for a while. Items were not replenished in time. Often left with the last few which were dried out. Disappointing for the price paid. Hotel was very clean and had been redecorated. Comfort room was a little small but adequate.
Stayed 3 nights in Apr 2022