I was highly disappointed in this property and every aspect of this experience. The staff was atrocious and treated Americans like second class persons compared to the English members present. the local Scottish staff members were amazing, however all of the external help from Scandinavian countries and UK proper were very rude. The staff at checkin had no clue about my reservation, then they failed to properly flag my room for extended checkout and we were woken up by the hotel staff asking why we didn't checkout, eve though we had another hour still. When asking the staff about places to go and things to do locally, they had nothing. The hours for the spa and pool were also not realistic as everything closed at 2100. After a long day exploring the sights of Scotland we just wanted to sit in the hot tub.
Also, upon checking to the hotel nothing was provided about the amenities and hours. We found all of this out on our own as we walked around and got yelled at by a staff member in the pool deck area.
Overall this was a highly atrocious and disappointing experience for the hotel, location, and quality of employees.
I DO NOT recommend this place to anyone, especially Americans as you will be treated badly.
