Castles in India

"This was one of the worst hotel experiences I’ve had, mainly due to extremely poor service and unprofessional staff. The check-in process was unnecessarily delayed and frustrating. The staff seemed confused and lacked basic knowledge of the procedure, which caused avoidable delays. Instead of a smooth and welcoming start, it turned into a stressful experience. The check-out process was no better. Again, the staff appeared untrained and unable to handle even routine procedures efficiently. It felt like there was no proper system in place, and guests are left to deal with the consequences of poor management and lack of training. Overall, the service standards are far below expectations. A hotel should ensure that its staff is well-trained to handle basic operations like check-in and check-out, but that is clearly missing here."

"This was one of the worst hotel stays I’ve ever experienced. The rooms are extremely old and poorly maintained, which completely ruined the overall experience. The condition of the room was unacceptable — the flooring was broken and uneven, making it uncomfortable and unsafe to even walk around. There was a constant bad smell in the room, which made it very unpleasant to stay in. It felt like the room hadn’t been properly cleaned or aired out in a long time. To make matters worse, the AC was not working properly, which is simply unacceptable, especially when staying in a hotel where basic comfort is expected. Despite paying for the stay, there was no sense of value or comfort at all. Overall, the hotel lacks basic maintenance, cleanliness, and attention to guest comfort. I would strongly not recommend this place to anyone. Definitely not worth the money."

"The breakfast was great."

"First they could not find my reservation. But then suddenly discovered it. Except that event everything else was smooth."

"Nice views, lovely spa facilities. Enjoyed the Horizon Lounge. Great breakfast spread but can be a wait to get in"

"Convenient location, helpful staff"

"Excellent food, hospitality and service "

"Not a good place for family. Staff not helpful even after multiple calls to get assistance in room."

"Booked a short stay between 4-10pm while waiting for a flight, room was clean, comfortable, and great value"