Decent hotel ruined by bad customer service
Stayed here at the end of May with a large group for a bday celebration. Overall experience was bad.
Location: close to bars and clubs. Right outside the hotel is a convenience store with alcohol, drinks, snacks and basic supplies. There was also several restaurants within walking distance - very convenient. Easy for taxis to find and get to so that was nice.
Rooms: All new, modern furniture since the hotel remodeled, and just opened in early May. Its all twin beds which you can push together for a King but the beds keep spreading apart. There's no bar to keep the beds together. The bathroom is also modern and spacious with a great waterfall shower head and good water pressure. However, there is NO shower door and no barrier so on multiple occasions the water would overflow and flood the bathroom. Multiple guests had this issue and its a very poor design. They need to add a lip to the shower floor.
Customer Service: Decent other than couple of staff, which made it TERRIBLE! Maybe they just didn't like Americans? On several nights female friends in our group were denied entry into the hotel by Tom (night desk manager) or the security guard. They were not going to sleep over but just wanted to hang out but were kicked out even at 10pm. Tom even went to suggest our female friends were escorts or even worse! This is NOT how you treat customers or people in general! We brought this up to the dayshift and they did not have a reason for why Tom refused our guests. If this was