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The St. Regis Houston - Houston Hotels
Rating: 5.0 Stars
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The St. Regis Houston

1919 Briar Oaks Ln, Houston - Map
"Great hotel except the front desk."
After booking the room with Expedia I wanted my wife to be able to check into the room ahead of me since she was arriving at an earlier time. I was told by St Regis I could not add her name since the reservation was made through Expedia so needed to contact them. This I did and they added my wife, sent a copy of the change to me and to the St. Regis. Upon arrival at the hotel the desk manager was hostile to my wife saying she could not check in since this was an Expedia problem. When I contacted him by phone he refused to assist and demanded I come in person to check in. When I got angry and said this was unbecoming a hotel of the St. Regis quality he hung up on me. Its a shame such a person works for the hotel because the remainder of the staff were exceptional as is the hotel. It is apparent this fellow doesn't understand customer service.
Traveller from Denver
4-star St. Regis Houston is 1 mile from the Galleria, 2 miles from a public golf course, and 7 miles from the Museum …More

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